Management and Operations

Management and
Operations

Table of Contents
INTRODUCTION...........................................................................................................................1
SECTION 1......................................................................................................................................1
Introduction of organisation and management structure.............................................................1
Role of manager and leader and difference between their roles.................................................1
Role of management and leadership in relation to different situations.......................................5
Strengths and Weaknesses to different approaches of leadership...............................................6
Application of “Chaos theory” and “Management by objective” to Airdri organisation...........7
SECTION 2......................................................................................................................................8
Key approaches of operations management................................................................................9
Evaluation of Internal environmental factors............................................................................10
Evaluation of External environmental factors...........................................................................11
Improvement of operational efficiency in managers and leaders.............................................11
CONCLUSION..............................................................................................................................12
REFERENCERS............................................................................................................................13

INTRODUCTION
Management in relation to business organisation is referred as an activity that leads to
coordination of various activities which helps in performing various activities and achieving
goals and objectives. Through management various activities that are related to performing
activities such as planning, organising, controlling and directing is performed. Managing
business operations through multi-pal functions helps in arranging all the factors that are
required to perform business operations and directing all the efforts in such manner so that goals
and objective of business can be accomplished efficiently (Baaziz and Quoniam, 2014).
Operations are defined as the actions by the operations of organisation so that business activities
such as production, distribution, services are completed with resources and assets. In this project
report Airdri organisation is considered which is a private limited organisation operated at
medium scale. This organisation was founded in the year 1974 by Philipps and Peter and serving
best hand dryers. To understand management and operations role of leaders and managers in the
organisation is assessed. Functions of managers and appreciation of role leader with relationship
among leadership and management is elaborated in the report.
SECTION 1
Introduction of organisation and management structure
Airdri organisation is in existence since 40 years and involved in developing new
technologies that will keep its hand dryers and elevated door directions and speech system more
efficient then competition. Automation and more and more technology up-gradation is one of the
primary objective through which organisation operates (Batalden, Leikanger and Wide, 2017).
As Airdri is a medium size operator its operations are managed through scalar chain management
system. In this all the subordinates are connected with a superior who guides them and allocate
them with their work. To manage all the operations instructions are provided by superiors and
subordinates are only the followers at each level in the business.
Role of manager and leader and difference between their roles
Managers: They are termed as those individuals who are in-charge of certain group to
leads functions or departments while performing various activities in an organisation. A manager
is responsible for all the performance done by group of employees within organisation. A good
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manager with management quality influences all the subordinates to achieve targeted objectives.
Following are the roles that will be played by managers of Airdri organisation-
Fingurehead: Managers are termed as head of the operations and act as an welcoming
officials to all the subordinates. All the documents involved while performing an activity must be
accessed by managers of Airdri (Birasnav, 2014).
Liaison: As a manager an individual must perform a role of motivator, communicator
and encourager of team sprite. All the activities of an organisation is performed are coordinated
by mangers to complete them efficiently.
Monitor: As a manager information regarding all the internal and external business
environment must lies with managers so that all the operations can be monitored to improve
quality and productivity of Airdri.
Disseminator: Manager collects all the information from different sources and provides
these information to target so that these information can be utilised for profitability of Airdri
business.
Spokesman: A manager plays a role of a spokesman on behalf of organisation or a team
which is represented by him or her. All the information in relation to managing department is
provided by managers only.
Leader: A manager to become successful must possess quality of a good leader to
motivate and influence others to work hard (Dong and Tomlin, 2012). This will help each
employee in Airdri organisation to work on their grtatest potential and results will be more
profitable for business.
Disturbance handler: All the corrective actions in relation to managing a team are taken
by managers only so that any unforeseen problems can be minimised to an extent that generates
in Airdri organisation due to any change.
Resource allocator: As manager is available with full information in relation to a
particular task then all the resources for that are allocated by managers to enhance efficiency.
Entrepreneur: A manager must act and think as an entrepreneur while operating various
functions in business organisation (Fogliatto, Da Silveira and Borenstein, 2012). When a
manager will possess quality of an entrepreneur then problems will be resolved quickly and new
idea will be implemented after analysing the whole situation in complete and detailed manner.
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