Management and Operations: Roles, Characteristics, and Approaches

Management and
Operations

Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................3
TASK 1............................................................................................................................................3
P 1 Define and compare different roles and characteristics of a leader and a manager..............3
TASK 2............................................................................................................................................5
P2: Examine examples of how the role of a leader and the function of a manager apply in
different situational contexts.......................................................................................................5
P3: Apply different theories and models of approach, including situational leadership, systems
leadership and contingency.........................................................................................................6
TASK 3............................................................................................................................................7
P4 Explain the key approaches to operations management and role that leaders and managers
play..............................................................................................................................................7
P5 Explain the importance and value of operations management in achieving business
objectives.....................................................................................................................................8
TASK 4............................................................................................................................................9
P6 Assess the factors within business environment that impact upon operational management
and decision making by leaders and managers...........................................................................9
CONCLUSION .............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
The term 'Management' can be as a process of controlling the affairs of organisation,
process of administering, planning, organizing and allocating the resources. It acts as guidelines
to group of people working towards attainment of common goal. Operations refers to working
and managing the inner workings of a business to run the enterprise proficiently. Definition of
the operations depends upon the type of industry. Operations and management are areas which is
chiefly concerned with coordinating and managing in concern of production and manufacturing
of products. It ensures that an organisation is successful in turning its outputs efficiently. This
report is based upon management and operations of Starbucks Coffee Company (UK) Limited,
which provides a wide range of coffee with personal care/ health. The organisation serves their
coffee with love and works for the satisfaction of their customers. This report includes roles and
characteristics of leader and manager, role of a leader and function of a manager, theories and
models of leadership, importance and value of operations and management in achieving business
objectives, and factors of business environment that impact upon operational management and
decision-making by leaders and managers and also includes conclusion with context with
'Starbucks' a multinational health care company.
MAIN BODY
TASK 1
P 1 Define and compare different roles and characteristics of a leader and a manager.
Manager:
Manager plays a crucial role in management of employees. They perform functions such
as planning, staffing, organizing, directing and controlling in organisation. These functions are
necessary to run an enterprise smoothly and achieving targets. Managers are responsible for
making plans and strategies for achieving the objectives (Brown Jr 2017). In reference, to
Starbucks managers are responsible foe managing and controlling the company by which it has
got success in achieving its objectives successfully.
Leader:
Leader is a person is a person who leads the team, take care of its employees and
motivate them to increase their performance which results in better output. A leader must be a
person who helps in management of work, one who can motivates , connect people and ideas to

each other and a good communicator which can keep organization properly informed and active.
In reference with Starbucks leader of this company is a skilled team leader who has capability to
influence and motivating the employees to achieve their targets and increasing output.
Differentiate between leader and manager:
Basis Leader Manager Definition: A leader is defined as a person who thinks
strategically and simply so that everyone in the organisation can understand and manages better
outcomes. In order to increase productivity leaders motivates the employees. Manager is defined
as a person who is responsible for getting the work done as targeted in a organisation. A manager
have control over all activities assigned to him. It also shows right path and helps in achieving
objectives and goals assigned to employees.
Role
The role played by leader of Starbucks are:
The role of leader is to take care of the work in company that must be conducted in a
right direction (Femminella and et. al., 2020) . The leader of Starbucks has taken care of products
of the company by which employees are working in a right direction. The role played by
manager of Starbucks are:
The role of manager is to manage and coordinate the employees. They take care of the
work given to employees and provide directions to employees to complete their tasks in given
time. The manager of Starbucks is accountable for ensuring the work done in time.
Characteristics
Innovative: The leader of Starbucks must be innovative who can give freedom to others
to develop their ideas which by which improvement can be made in the products.
Decision-making skills: The leader of Starbucks must be a good leader and decisive who
can examine problem and situation before making decision and reached at conclusion which is
beneficial for the company.
Confidence: The Manager of Starbucks must be confident and effective to manage the
working of the company efficiently.
Time management: The manager of Starbucks must have command in time management.
They should make sure about time allotted for specific task must be enough.