Total Quality Management at Woolworths Australia

Running head: TOTAL QUALITY MANAGEMENT
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STUDENT NAME:
STUDENT ID:
TOPIC: TOTAL QUALITY MANAGEMENT
DATE: 7-09-2019

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Executive summary
The report consists of the total quality management issues at Woolworths Australia. Quality
plays a significant role in success and development of an organization. The report is based on the
tools and techniques that will be used by the organization to build the quality standards and
service for the customers. Quality is an extremely important factor for customers to purchase the
products as it indicates the customer satisfaction. Every organization’s aim is to provide the best
service and quality of product to the customers. Thereby the reason of selecting the two tools and
techniques for quality management are described. The two quality management tools and
techniques are control charts and cause and effect diagram. These largely will influence the
quality of the product and ensure the positive outcome for the organization.

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Contents
Executive summary.................................................................................................... 2
Introduction................................................................................................................ 4
Woolworths................................................................................................................. 4
Problems of quality..................................................................................................... 4
Quality management tools and techniques................................................................5
Control charts.......................................................................................................... 5
Cause and effect diagram....................................................................................... 6
Implementation.......................................................................................................... 6
Conclusion.................................................................................................................. 7
References................................................................................................................. 8
Appendices................................................................................................................. 9
Questionnaire.......................................................................................................... 9