TQM and Continuous Improvement in Manufacturing and Service Environments

Running head: QUALITY AND PROCESS IMPROVEMENT
TQM and continuous improvement in manufacturing and service environments
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QUALITY AND PROCESS IMPROVEMENT1
Table of Contents
Introduction:...............................................................................................................................2
Discussion:.................................................................................................................................2
Importance of Total Quality Management.................................................................................2
The quality tools and techniques:...............................................................................................3
Check sheet:...........................................................................................................................3
Cause and effect diagram:......................................................................................................3
Flow chart:.............................................................................................................................4
Pareto analysis:.......................................................................................................................5
Control charts:........................................................................................................................6
Scatter diagram:.....................................................................................................................6
Histogram:..............................................................................................................................7
Further tools or techniques:........................................................................................................8
Quality initiatives for improving the performances of companies:...........................................8
Barriers that was met:.................................................................................................................8
Report:........................................................................................................................................9
Conclusion:................................................................................................................................9
Reference list:...........................................................................................................................10

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Introduction:
A good quality in manufacturing products and services is required to meet the
customer’s expectations. TQM is consider as the combination of methodical activities, which
is continued by the whole organization to efficiently and effectively achieve company’s
desired objectives through providing the quality of products and services that satisfies
customers at the appropriate time with reasonable price.
Discussion:
Relevant importance relating to Total quality Management:
 Total quality management assist in providing the required quality of products
consciousness in the small and medium enterprises (SMEs) relating to leading
Productions of quality products.
 TQMhelps in providing greater satisfaction for the SME’S through providing the
requirements of the customers. One of the main factor, which is Customer
satisfaction that helps in obtaining SME’S confidence. Through the customer
pleasure SME’s leads to increase their sales volume that ultimately leads to achieve
long term profits( Gnan etal. 2013)
 TQM system helps to improve employee motivation for the SME’s. Motivating to the
employees of an organization helps to achieve the requirements to completions of
organization goals. Motivation increases job satisfaction and contribute positively
towards higher productivity that makes a position impacts for the SME’s.
 TQM system aspires to achieve the highest quality relating to products .It is generally
attempts in developing the quality of new products of the SME’s.
 Through the using of TQM system the SME’S are maintaining wastages of products.
As a result the cost of production is reduced and profitability is increased.

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The standard tools and techniques:
7 Quality control Tools on the basis of quality control tools which provide in solving quality
matters through analyzing the data collection and through the identification of root causes
and measuring results that analyzed.
Check sheet:
The first control tool for the quality control is the check sheet. The check sheet is
caused used for collecting data used in real time and at the location where data is generated.
Using the check sheet the SME’s provided how often certain events happening and making
information collection are easy from data. SME’s with the using of check sheets control of
the relevant data that is require maintain the proper quality control for the organization.
(Ramesh and Ravi 2013).
Cause and effect diagram:
Using such diagram SME’s reflects the relationship between all factors that is
relavant for the given situation. With such diagrams the SME’s identifies significant causes