Total Quality Management

RUNNING HEAD: Total Quality Management
Total Quality Management
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Total Quality Management 1
Abstract
Purpose: The aim of the research is to analyse the critical success factors affecting the functions
of an organization. The concept of CSF is used along with the total quality management process
so as to activate progress of the company by analysing the success factors and working on them
as well.
Design: Qualitative research design has been used in the paper
Findings: The evaluation of critical success factors of total quality management highlighted that
critical success factors play a lead role in successfully initiate total quality management process
in an organization. These factors play a lead role in helping the organization to achieve its
mission.
Implications: This paper focuses on the critical success factors affecting the growth of SMEs that
excludes the analysis of CSF on large-scale enterprises. So, the future research should develop an
understanding of analysing the impact of CSF on medium and large scale enterprises.
Limitations: The study is focusing on overall impact of CSF on the Small and Medium
Enterprises but it is not focusing on a particular business. So, the future research will analyse a
particular organization to acquire reliable data.
Originality: The proposed paper is useful for the SMEs starting their business or the
organizations facing losses in the current environment. This will help the businesses to recover
their losses using success factors.
Keywords: CSF, TQM, SMEs
Paper Type: Descriptive

Total Quality Management 2
Contents
Introduction......................................................................................................................................2
Research Methodology....................................................................................................................2
Literature Review............................................................................................................................3
Findings...........................................................................................................................................6
Conclusion.......................................................................................................................................7
References........................................................................................................................................8

Total Quality Management 3
Introduction
From past decades it has been seen that companies have started using Total Quality Management
(TQM) as a tool to improve profits, increase market holding of the company and its
competitiveness as well. TQM has been proved as one of the best approach for the success in
manufacturing, service and public sector where many organizations have failed due to
inefficiency of the top management and ignoring customer responses etc. Further, Critical
Success Factors (CSF) refers to a tool used in the process of TQM that helps the business to
actively achieve its mission in the environment. Critical Success Factors is also known as Key
Result Areas or Key Success Factors. This paper presents an idea about the CSFs of TQM that
are critical in initiating success of Small and Medium Enterprise (Kumar, Singh, and Shankar
2015). The current study identifies total five success factors that are crucial for the business
process. The overall result of the research implies that CSF of company plays a huge role in
directing the workforce in the right direction for success. With the help of these factors, the
SMEs can successfully maintain their growth in long run.
Research Methodology
Many literatures of total quality management practices are available on various sources. The
literature review was conducted in a organized manner in order to explain the critical success
factors of total quality management. In order to select the relevant information about CSF and
TQM online, below mentioned database have been researched:
 Research Gate
 Emerald Management
 Elsevier’s Science Direct
 Universities Published Papers
Further, it should be noted that as it is not possible to read all the articles about TQM available in
the database, resulting in which criteria were set for including articles in the study. The criteria
are mentioned below: