Total Quality Management in Nestle: Causes of Quality Issue and Recommendations

Introduction to operation management

Nestle
Table of Contents
Introduction......................................................................................................................................2
Total Quality Management..............................................................................................................2
Elements of TQM............................................................................................................................3
Quality problem in Nestle and its causes.........................................................................................4
Causes of the quality issue...............................................................................................................5
Recommendations............................................................................................................................6
Training........................................................................................................................................6
Organize quality circles...............................................................................................................6
Quality control tools.....................................................................................................................6
Labor planning.............................................................................................................................6
Conclusion.......................................................................................................................................7
References........................................................................................................................................8
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Nestle
Introduction
In this paper, the discussion will be made on the concept of “TOTAL QUALITY
MANAGEMENT”. The company selected for the task is NESTLE COMPANY. It is one of the
largest Swiss transnational food and drink company with headquarter in Vevey, Vaud,
Switzerland. In terms of revenue it has been seen that it is known as one of the biggest company
in the food sector. The founder of the company was Henri Nestle and it is founded in 1866.
There are different subsidiaries of Nestle such as Nespresso, Nestle Purina Pet-care Company
and many others (Nestle, 2019).
Nestle’s vision is to “offer the products that are safe and also they emphasize on
providing good and nutritional products which helps to satisfy needs of the customers”. The
products that are offered by the company bring customers the vital ingredients of taste and
pleasure. The Mission of the company is “to make the better food so that people can maintain
their living standards”. Nestle offers various products in the market such as milk products and
nutrition, beverages, dishes and cooking aids, chocolates and confectionary items (Galalae &
George, 2017). Therefore, in this paper the quality issue will be highlighted in relation to the
Nestle Company.
Total Quality Management
Quality can be defined as the set standard of the products that is measured against the
different factors of the similar kind. Total quality management is considered as the customer
oriented process that aims to maintain continuous improvement in the business activities
(Ezugwu & Agu, 2016). It also helps to ensure that employees focus towards the goals which are
set to maintain the product quality and service. It has been examined that total quality
management helps to enhance the process of production and also this concept should be
considered so that quality of the products can be maintained (Al-Dhaafri, Al-Swidi & Yusoff,
2016). TQM is considered as an approach that focuses on detecting and reducing the error in
manufacturing and also in the process of supply chain. It assists organizations to boost customer
experience and also it ensures that the workers give their best according to the set targets
(Investopedia, 2019).
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