Total Quality Management TQM Assignment
Added on 2020-05-04
13 Pages3881 Words1059 Views
Running Head: Total Quality management Total Quality Management
Total Quality Management Table of ContentsIntroduction.................................................................................................................................................1Total Quality management Tool used by Burger King.................................................................................3Training...................................................................................................................................................3Setting quality standards.........................................................................................................................3Survey......................................................................................................................................................4Plan- Do- Act- Check................................................................................................................................4Quality circle............................................................................................................................................6Methods of implementation of total quality management tool..................................................................7Quality standards....................................................................................................................................7Training....................................................................................................................................................7Survey......................................................................................................................................................8Plan – Do- Act- Check..............................................................................................................................8Evaluation of Success of implementation techniques.................................................................................8Organization dealt with the change..........................................................................................................10Recommendation and conclusion.............................................................................................................10References.................................................................................................................................................11Introduction In the recent scenario, the competition level in the fast food industry is enhancing day by day. Goodwill and image of the company is essential to survive in the competitive environment.
Total Quality Management Policies and strategies play a great role to enhance the operations of the company. To maintain the high quality of the products and services it is essential that proper strategies should be taken into consideration so that the operations of the organization can be conducted in a smooth manner. By adopting effective strategies and policies, it is analyzed that the image and goodwill of the company can be enhanced in an effective manner. In this report, the discussion will be made on total management tools that are used by the burger king. In the recent scenario, it is evaluated that burger king has attained good position in the fast food sector. The company gives focus on enhancing the quality of the products that are served to the customers. The quality is considered as an important aspect of the organization, to survive in the competitive environment. Burger King provides good quality products to the consumers; this is one of the important reasons that have enhanced the operations of the business. Burger King is considered as one of the popular fast food industry that offers various types of vegetarian and non-vegetarian burgers, wraps, coffee and French fries. The taste of the products that are offered by the company is different from the products that are available in the market.Under this report, the tools that are taken into consideration by the burger king will be discussed. The tools that are used by the burger king are setting quality standards, training, comparing standards with performance. The tool gives focus on enhancing the quality of the products and also enhances the satisfaction level of the customers. The implementations of the tools are also discussed. In the next part of the report, the emphasis is given on the effectiveness of the implementation techniques. At last the recommendations will be discussed in that total quality management tools are considered that are used by the organization to accomplish the goals and objectives of the organization.
Total Quality Management (Source: Burger King Corporation, 2017).Total Quality management Tool used by Burger King There are many tools that the organization takes into consideration by the organization. Ithelps to enhance the productivity level of the organization. The tools are discussed below: TrainingIt is one of the most important factors to maintain effective quality in the organization. If the employees of the organization are not trained, then it cannot be possible for the organization to attain the goals and objectives of the organization. It is analyzed that if propertraining is provided to the employees, then they can give their best towards providing proper quality to the customers (Sallis, 2014). The employees of the organization should be trained and also oriented towards the goals of the company. It helps the employees to attain the goalsand objectives in an effective manner. Quality of the organization depends upon the working pattern of the employees. If the employees are efficient enough and have full knowledge of the work, then the quality of the work can be maximized (Oakland, 2014).Setting quality standards This technique is used by the burger king, to enhance the satisfaction level of the customers. In the food sector, the taste is only the important factor that is taken into
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