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Introduction to Total Quality Management (TQM)

Choose a large Middle Eastern organization and analyze its product and service quality, costs of quality, total quality management, and quality tools.

8 Pages1782 Words162 Views
   

Added on  2020-01-23

Introduction to Total Quality Management (TQM)

Choose a large Middle Eastern organization and analyze its product and service quality, costs of quality, total quality management, and quality tools.

   Added on 2020-01-23

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TOTAL QUALITYMANAGEMENT
Introduction to Total Quality Management (TQM)_1
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1Overview of Company.....................................................................................................................1Organization products and their service quality..............................................................................2Cost of quality........................................................................................................................2Quality tools...........................................................................................................................4Quality measures which organization uses.............................................................................5CONCLUSION................................................................................................................................5REFERENCES................................................................................................................................6
Introduction to Total Quality Management (TQM)_2
INTRODUCTIONTotal Quality management is considered as a structured approach towards theorganization management that generally seeks to improve products quality by getting continuousfeedback from customer's. TQM also helps business venture to increase their customers base bygiving them quality of products (Oakland, 2012). This process eventually results into increase inrevenue and profitability for business enterprise. By considering the above scenario, this presentreport has been prepared on Baby shop stores which is children retail store and also the firstbusiness venture of the Landmark Group. Their major products are Barbie, Disney, baby bottles,breast pumps, and other baby feeding-health accessories. This present report will focus onorganization products and their service quality, cost of quality and quality tools preferred by thecited business organization.Overview of CompanyBaby Shop is considered as one of the biggest retail store who develops baby products.Further. Mentioned organization serves in 19 different countries and have more than 230 storesaround the globe. Apart from their physical store, they also retail around more than 10000 onlineproducts which are their major key for success. Mentioned business venture has expanded theirbusiness to UAE and opened their first store in Sharjah. Apart from it, organization has alsostarted a campaign in order to focus on child safety and also to increase more of the awareness(Llorca and et.al., 2010).Cited firm having varied range in their different product categories and they focus ondeveloping best of the products to attract the children from age 0-16 years. Further, companycomes with best of the designs and shades in the clothing segment which attracts childrentowards that product. Moreover, the price of these products are generally negotiable and always1
Introduction to Total Quality Management (TQM)_3

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