Total Quality Management (TQM)

Total Quality of
Management (TQM)

Total Quality Management
Total quality management is a process which helps in detecting and the reducing the errors
in the process of manufacturing which helps in streamlining the supply chain and improving the
experience of the customers. It also aims to engage all the parties with the production process so
that overall quality of the products and services can be maintained (Ross, 2017).
Key factors of TQM which contributes to the success of Tesco
 Continuous reduction of costs: As it focuses upon identification of the defects and the
errors in the process, this helps in reduction of the overall cost for the Tesco.
 Cover growing market through alliances and partnership: The improvement in the
process leads to better relation with the partners such as the suppliers, distributors etc.
which helps the Tesco in expanding their businesses either by moving to other market or
by opening new stores (Irvine and Irvine, 2018).
 Emphasise on facilitating excellent customer services at premium price: As the
continuous improvements helps them in eliminating all the defects it makes the products
and the services better for which the premium prices can be charged from the customers.
Implementation of TQM
 Conduct a study: For determining the current position a study needs to be conducted in
which the various technical aspects will be analysed and on the basis of which the
requirement of TQM will be analysed.
 Obtaining support and full commitment: The entire department in the Tesco will be
made committed at all the level so that the efficiency can be achieved.
 Educating staff according to the principle of TQM: Trainings will be provided to the
people for the changes in the operations as this will enhance their capability to deal with
the changes effectively.
 Accepting changes: It will lead to changes in the policies, procedure and work practices
which will affect the organisational culture. People will need to accept such change due
to implementation of TQM so that the expected results can be achieved (Dale and
Plunkett, 2017).