This document discusses the macro and micro context of Hyatt Hotel in Australia, including a PEST analysis and SWOT analysis. It explores the political, economic, social, and technological factors affecting the hotel industry. The document also analyzes the strengths, weaknesses, opportunities, and threats faced by Hyatt Hotel.
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Running head: TOURISM AND HOSPITALITY MANAGEMENT TOURISM AND HOSPITALITY MANAGEMENT Student’s Name University Name Author note
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1TOURISM AND HOSPITALITY MANAGEMENT Introduction Hyatt Hotel, Australia is one of the most famous hotels. The hotels comprises of elegant restaurant with a place for eatery, a bar, roof top pool and other attractive arrangements. The company has many characteristics including service sectors like inseparability of production and consumption. The cost of running a hotel is fixed rather than variable. Hyatt Hotels Corporation is a hospitability company wide range of international operations. The company has developed a tradition of innovation during its history span of 55 years. The company has its franchise, own and has developed portfolio of hotels, resorts and other established hotels (About.hyatt.com. 2019). Discussion Macro context: Pest Analysis Political: The political and legal issues faced by the business are changes in the government policies, rules and regulations (Bowie et al. 2016). Due to political instability, it diverts the tourists and visitors unwilling to visit the place which in turn affects the profitability of the business organization. These changes affect the business organization. Economic: The changes in the economic condition and the hotel room supplies sometimes result in volatility in results for the franchisors, managers and owners of the hotel properties (Arif and Hossin 2016).
2TOURISM AND HOSPITALITY MANAGEMENT Social: The demand for the hotel rooms is subjected to the effects of seasonality and is geographically specific. The demand varies from property it property and among the different countries by various external environment factors like the climate, the holidays in schools and colleges, the cultural and religious festivals, events and sports, change in the tastes and preference of the people (Bowie et al. 2016). The beach reports are more popular in the summer months, and the city business hotels have lower activity levels (Evans 2014). The economic factors like increase and decrease of demands based on seasonality and vacation affects the costs and profitability of the hotels and resorts. Technology: The constant growth in technology and advancement of technologies has significant impact on the hotel operations. Advanced technology needs to be implemented time to time to meet the needs and demands of the customers. In order to maintain its competitiveness it has to invest heavily on technology which impacts the profitability of the hotel. Micro Context Intense competition exists in B2C markets for hotel guests and visitors and competition lies in B2B markets for the management, vacation ownership properties, franchise agreements and branded residential properties (Gustavo 2013). Hyatt Company faces stiff competition in every segment of the industry. The principal competitors of the company include, the other operators, the well established resorts and other popular brands. The company also faces stiff competition from smaller chains as well and other localandindependent operators.However, as mentioned by Hwang and Chang (2016), the lodging operators have wide reach gloablly and offer products similar to that of Hyatt hotel corporations are limited in the market. Hyatt hotel corporations involve in both ownership of properties and the franchising to third party owned
3TOURISM AND HOSPITALITY MANAGEMENT properties (Ivanov 2014). The company earns and grows with its earnings, management and its franchise agreements. This results in high overall returns on its investments. The company targets the high income group people and provides high quality customer service. Hyatt hotel corporations allows its company to pursue diversified streams of revenue which enables the company balances the advantages and risks with the lines of business (Hwang and Chang 2016). The company’s expertise and experience in the field provides flexibility to the company which enables the company to evaluate growth opportunity for the business across its vast lines of business. Owning the hotel properties allows the company to capture full benefit of increase in operating profitsduring itshigh demand for the hotel rooms(Patiar2016). Hyatthotel corporations manages the operational costs and its capital. SWOT analysis Strength: Hyatt hotel corporations are a successfully increasing company since its establishment. It has the most attractive and creative approaches in the hotel outlets throughout the globe. Hyatt hotel corporations s a leading and has highly profitable venues which is an added advantage to the company as it creates demand for the hotel properties (Evans 2014). It has multicultural experienced staff and management which is an additional strength for hotels and enables potential growth in the highly competitive market. Weaknesses:
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4TOURISM AND HOSPITALITY MANAGEMENT The quality and standard maintained and controlled has to be same for any of its branches across the globe. However, if a branch of Hyatt affect by any reason it affects the other branches as well. Another weakness of Hyatt hotel corporations is mostly seasonal, the demand for which increases and decreases (Patiar 2016). Therefore, during the off season the activity level of the hotels remains low, the hotel rooms remains empty which in turn affects the company. Opportunity Hyatt hotel corporations utilizes its funds and capitals for smoothly targeting their targets, it increases the company’s focus on franchising. The company has increased fame and brand name therefore they have the opportunity to earn more and serve more visitors (Gustavo 2013). It has an opportunity to expand their services in other continents. The earning pattern of the people is an added opportunity for the business. Threats: The major threat faced by Hyatt hotel corporations is political instability. It is a big issue that is faced by many hotels. Political instability has affected the hotel. The company pinches their operations with various lows and regulations including the tax policies, trade policies, and health and safety laws (Patiar 2016). Conclusion Therefore, from the above analysis it can be concluded that Hyatt hotel corporations continued its long term growth since its establishment. However, it faces political, regional and economic difficulties. The company has the most creative and attractive approaches which is an
5TOURISM AND HOSPITALITY MANAGEMENT opportunity. The macro and micro environment context has been analyzed.The strength, weakness, opportunity and threats of the company have been analyzed.
6TOURISM AND HOSPITALITY MANAGEMENT References: About.hyatt.com.(2019).Hyatt.com.[online]Availableat: https://about.hyatt.com/en/hyatthistory.html [Accessed 9 May 2019]. Arif,T.M.H.andHossin,M.Z.,2016.Acomparativeanalysisofinternalandexternal environmentsbetweenHotelHyatt,UKandHotelTheCoxToday,Cox’sBazar, Bangladesh.IOSR Journal of Humanities and Social Science,21(6), pp.13-22. Bowie, D., Buttle, F., Brookes, M. and Mariussen, A., 2016.Hospitality marketing. Routledge. Evans, A., 2014. Members' benefits.Governance Directions,66(7), p.444. Gustavo, N., 2013. Marketing management trends in tourism and hospitality industry: facing the 21st century environment.International Journal of Marketing Studies,5(3), p.13. Hwang, S.N. and Chang, T.Y., 2016. Formulating Management Strategy for International Tourist Hotel Using DEA. InData Envelopment Analysis(pp. 289-316). Springer, Boston, MA. Ivanov, S., 2014.Hotel revenue management: From theory to practice. Zangador. Patiar,A.,2016.Costsallocationpractices:EvidenceofhotelsinAustralia.Journalof Hospitality and Tourism Management,26, pp.1-8.