Tourism and Hospitality: Competing Values Framework and Understanding the Internal Environment

TOURISM AND HOSPITALITY

Table of Contents
Reflective Writing...........................................................................................................................2
Part A...........................................................................................................................................2
Part B...........................................................................................................................................4
References........................................................................................................................................7
Appendices......................................................................................................................................9
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Reflective Writing
Original survey
Second survey
Part A
Competing Values Framework mainly classifies eight challenging roles that a leader needs to
possess. These roles are very necessary for the leaders of the organization for achieving true
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mastery. The different roles of leaders have been segregated among four quadrants which are
recognized as create, collaborate, control and compete. The collaborate quadrant mainly
includes the role of a mentor which is identified as a strong quadrant. The quadrant of creating is
also considered as an important field of area. In this specific managerial area, the role of the
director is identified to be the strongest. I consider these as one of my most proficient areas out
of all the managerial skills. This portrays that my highest level of satisfaction comes from the
elements of a quadrant of creating, collaborate and control. In the new survey, the performance is
said to be enhanced when compared with the performance of the original survey. This also
signifies that I am having positive influences upon the individuals of the tourism and hospitality
industry. I consider this as my key strength for carrying out the functions of a manager.
As per the examining of a spiderweb, it has been found out that there is no change in the
managerial role of an Innovator. This aspect falls under the quadrant of competing. Therefore it
can be said that this quadrant remains similar to the quadrant of the original survey. On the other
hand the quadrant such as collaborate, control and create has a significant gap between the
original survey points with the new survey points. This gap could be easily seen in the appendix
part where the survey results of the original survey and the new survey have been portrayed. The
changes among the various quadrants are mainly because of additional training and development
programs. I have gone through significant training and development programs for enhancing my
leadership characteristics. I was very focused on these aspects where improvement can be seen. I
had put my complete focus upon the routine works which brought consistency in my operations.
The operations in the tourism and hospitality industry are usually disorganized where I have put
my extra focus. I have tried to maintain a good environment within the organization which leads
towards better individual performance and enhanced customer satisfaction.
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