This report discusses a proposed tourism marketing campaign for Wizz Air, Hungary. It covers the target market, wider environmental factors, objectives, and the proposed marketing campaign. It also includes information on measuring the success of the campaign.
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Tourism Marketing Campaign
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TABLE OF CONTENT INTRODUCTION...........................................................................................................................1 Proposed target market................................................................................................................1 Wider environment factor...........................................................................................................2 Objectives of your campaign.....................................................................................................2 Proposed marketing campaign....................................................................................................3 Measure of successful of campaign............................................................................................5 CONCLUSIONS..............................................................................................................................6 REFERENCES................................................................................................................................7
INTRODUCTION Wizz Air is European Ultra low cost airline that was initially founded on September 2003 with its head office in Budapest. There are several cities in which airlines has served to several customers like Europe, North Africa and Middle East. Covid-19 is an pandemic situation that has adversely impact on growth and success of several organizations as it has almost wide out airline. That further leads in number of job cuts, losses to airline organization so it has impacted on profitability, customers share ofWizz Air. It has been identified that there was 64% drop in passenger number in September as compared to same month in previous year. In September The company is planning to fleet expansion plan thus it states that 9% more seats by march 2021. Moreover, it has decided to frame new Abu dhabi joint venture so despite hitting travel company it is continuously growing by emphasizing on providing more customers services. Like there were approximately, 665722 passengers in January 2021 and furthermore it has planned to cut down its flights as there are less number of passengers. This report includes crucial information related to marketing plan or strategies that company is going to use in order to cope up with pandemic situation. Proposed target market Target market refers to potential customers of company or to whom firm can sell its products and services so that end objectives can be achieved in the best possible manner. Marketers continuously find new and new method to attract and retained target customers for benefits of organization. Therefore, it can be stated that specific customers to whom company directly make marketing efforts so that Wizz Air can enjoy huge profitability and market share. Wizz Air manager has targeted customers that belong to age group between 21 to 40 and are highly educated that is having more than 50% qualification for well-established University. Moreover, it can be understood that organization has decided to target people that belong to higher than average disposable income (Liljedaland Berg, 2020). So, young professional, students and starting familiesare target group of customers that Wizz Air is planning to target in order to expand its business operation. Company has target customers that mainly belong to Hungary to promote its operation and enjoy maximum market share in airline industry. Marketer of Wizz Air has put its best efforts and time in order to decide target market for company so that more and more customers can be induced to be part of it for satisfaction of their respective needs. The way target market has influenced Wizz Air, Hungary is that it helps 1
manager in deciding appropriate strategies which could be used to motivate customers to select it rather than other competitors in market (Fatin and Rahman, 2020). Furthermore, target market has also helped in effectively identification of basic needs of customers and the way they can be resolved so that company can retained maximum position in airline industry for longer time frame. Wider environment factor External environment is dynamic in nature as it keeps on changing therefore company in order to grow and sustain needs to adapt them so that desired objectives can be attained. Pest is an effective tool which helps in understand factors that acts as a threat and opportunities for company. So that effective plan or action can be decided by manager to cope with them for achievement of end goals in the best possible manner. The way external factors acts as threat and opportunities for business can be stated as follows: Social Factor: It can be stated that Covid-19 has resulted in change in preferences and interest of people as they have less interested to travel from one place to another. They have become more concerned about their health and safety so it has negatively impacted on sales volume and profitability of organization such as Wizz Air, Hungary (Chapman,2020). Thereby, manager needs to find alternative method that could be used to motivate employee's to travel from one destination to another for several purposes. Technology Factor:On the other hand, technology acts as an opportunities for company to expand its business operation as it is able to inform customers about various safety measure which has been undertaken by company. Through innovative technology company is able to provide fast online booking services to people so that without much wastage of time they can travel to several destination. Objectives of your campaign ï‚·To make optimum utilization of digital technology in order to increase sales volume by 12% by September 2021. ï‚·To incorporate various social safety measures for people with an motivate to increase overall passengers on this route till 2enf of 2021. ï‚·To enhance market share of Wizz Air, Hungary to 15% by resolving various issue or problem faced by customers while selecting an airline to travel. Justification 2
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From the above objectives, it can be stated that the first objectives is essential as innovative technology acts as opportunities for company to expand its business. TherebyWizz Air, Hungary by making use of digital platform can generate awareness among people about type of services it offered at several rates (Pilik,2019). Thus, they can easily take decision to book the ticket in order to travel different places. Second objectives is important as due to covid-19 people are less interested to travel to various destination so Wizz Air, Hungary by taking measure can motivate them to be part of organization. Third objectives, is important as company by understanding and resolving issue faced by customers is able to enhance its overall market share in airline industry. Thereby enjoy maximum profitability and market share for longer run. Proposed marketing campaign Marketing campaign refers to the way products and services of company will be promoted so that end goals can be achieved in best possible manner. In other words, it is sequences of process or activities that need to be performed in order to implement the plan so that company can earn maximum profitability (Abbas and Abd Ali, 2020). Marketing goals To make use of digital technologies to provide better services to customers and expand operation of business. To add more and more customers so thatWizz Air, Hungary can enjoy maximum profitability and market share in airline industry. Budget ExpensesAmount Wages and salary£3000 Marketing expense£1500 Research and development£1000 Digital technologies£1500 Rental£700 Miscellaneous expense£300 3
Total£8000 Market research In order to conduct market research Pestle model is used as it helps in finding key external factors that acts as threat and opportunities for company so that it can effectively and successfully implement the marketing plan. Therefore, market analysis ofWizz Air, Hungary is as follows: Politicalfactor:GovernmentofUnitedKingdomhasformulatedseveralpoliciesand procedure in context of airline industry related to Covid-19. It has put several restriction on various airlines routes so that minimum number of people from outside can enter into the country for several purposes. Therefore, Wizz Air, Hungary needs to consider all legal laws while implementing marketing plan in order to promote growth and success of firm. Economic factor:It can be stated that economic condition of UK is not well, as it is suffering from recession that has resulted in decrease in GDP and employment rates. Covid-19 has negatively impact on economic of country or airline industry as it has lead in decrease in overall sales volume and profitability of company (Levin, 2020). Social factor: Taste and preferences of customers or people are continuously changing or they have become more concerned about their health and safety. They are less preferring to travel to different destination after covid-19 which resulted heavy losses to airline industry. So, Wizz Air, Hungary in order to sustain its business operation for longer run needs to take safety measure. Technology factor: There are numerous development in technologies or companies are making use of digital media in order to promote its products and services so that maximum number of individualareaddedtofirm.Thereby,WizzAir,Hungarybymakinguseofdigital technologies can generate brand image in minds and hearts of maximum number of customers. Target customers:For the marketing plan ofTheWizz Air, Hungary younger generation or people that are interested to travel from one place to another are selected. Moreover, individual that have higher disposable income and want to travel different destination for various purpose and are under-age group of 20-42. Marketing -mix: It is techniques that is used by marketer in order to induce more and more customers to be prefer services ofWizz Air, Hungary airline to went to several destination. 4
Marketing-mix is tool of marketing which is used to pursue set objectives by attracting target customers for benefit of organization (Pick, 2020). Such as: Product/ services:Wizz Air, Hungary is low cost airlines that provide traveling experiences to various countries so that people can easily went to different destination in order to have fun and enjoyment. Company has planned to enhance its services by emphasizing more on health and safety of individual or maintaining social distancing so that they can easily travel and satisfied their respective needs. So, overall it can be stated that improvement in services will helps in enhancing customers satisfaction and achievement of company goals. Price: It can be illustrated that price is an important factor which helps customers in taking right decision regarding the flight that they need to select in order to travel to several places. So, Wizz Air, Hungary is well-known for providing services at low cost so that people can easily afford and satisfy their wants beyond their expectancy. Therefore, it can be understood that value for price set by company will help company in attracting maximum number of passenger in the firm. Place: Company after post covid-19 has decided to make the best utilization of digital platform in order to attract more and more customers. Company by increasing its presence on online sites can provide ease and comfort to people to easily book the tickets and move to various destination. So, now passengers can quickly book the ticket while staying safe and secure at their home which helped in increasing overall profitability. Promotion: There are different method which are used by Wizz Air, Hungary to promote the campaign so that end outcome can be achieved. Like official website is best channel which is used by company to provide necessary information to customers so that they can make correct decision to book ticket (Fayzieva,2020). Social media, content and email marketing will also be used by company to promote its services to various individual for growth and expansion of firm. Monitoring and evaluation It is last stage which describe about the way company will monitor and evaluate the campaign so that corrective action can be taken and end goals can be achieved. New technologies will be used in order to monitor and evaluate overall performance of campaign in order to gain maximum results. 5
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Measure of successful of campaign Measurement of effective implementation of campaign is necessary as it helps in identifying key areas in which company needs to improve so that it can get better outcome. In order to measure the campaign Wizz Air, Hungary has decided to measure the campaign by setting standard and comparing it with end outcome gain. Key performance indicator will also be used to measure performance as it will help in identifying areas that have worked welled or need to be improved further (Chapman, 2020). Moreover, information technology will be used to measure the outcome of campaign as it helps in collecting data and analysis for better outcome. Therefore, manager will continuously monitor and control the campaign to effectively control the campaign and gain maximum benefits. CONCLUSIONS From the above report it can be concluded that effective implementation of marketing plan or campaign contribute in inducing maximum number of individual and achievement of end goals. It can also be learn that numerous changes in external environment adversely affects business so company by adapting to them can grow and sustain for longer time frame. Therefore, it can be stated that effective marketing plan of Wizz Air, Hungary will help in removingseveralthreatsandcontributeinmakingoptimumutilizationofavailable opportunities. 6
REFERENCES Books and Journals Abbas, A. A. and Abd Ali, R .H., 2020. Viral Marketing and How to Make a Viral Bomb in the Digital Space to Invest the Pandemic COVID-19.International Journal of Multicultural and Multireligious Understanding,7(4). pp.323-336. Chapman,C.,2020.Commentary:MindYourTextinMarketingPractice.Journalof Marketing,84(1). pp.26-31. Fatin, T. and Rahman, N., 2020. Measuring Digital Marketing Performance: A Balanced Scorecard Approach.International Journal of Applied Management Theory and Research (IJAMTR),2(1). pp.1-15. Fayzieva, S. A., 2020. Value of online marketing research.International scientific review, (LXX). Levin, A., 2020.Influencer marketing for brands. Apress. Liljedal, K. T. and Berg, H., 2020. Consumer responses to pictures of co-creating consumers in marketing communications.Journal of Consumer Marketing. Pick, M., 2020. Psychological ownership in social media influencer marketing.European Business Review. Pilik, D. I. M., 2019. THE EVOLUTION OF THE INTERNET AND THE ADVANTAGES OF ONLINE MARKETING IN THIS CONTEXT. 7