Table of Contents INTRODUCTION...........................................................................................................................1 TASK 1............................................................................................................................................1 P1. Different resort types, their key features, potential issues addition to challenges to manage them..............................................................................................................................................1 P2. Discussion on differences in operational requirements of specialist areas together with potential issues in managing distinct specialist areas of various resorts.....................................3 TASK 2............................................................................................................................................4 P3. Different resort package types and ways to fulfil overall sales objectives...........................4 TASK 3............................................................................................................................................6 P4. Conducting market research into particular resort location as well as determining needs of selected target market..................................................................................................................6 P5. Business plan in context to resort package that is based on findings of market research.....6 TASK 4............................................................................................................................................9 P6. Investigation for distinct sustainable approaches, practices as well as initiatives that are implemented by the resort............................................................................................................9 CONCLUSION...............................................................................................................................9 REFERENCES..............................................................................................................................11
INTRODUCTION Resort is defined to a place which provides recreation along with entertainment facilities or services especially to vacationers. It is any type of establishment which grab attention of vacation visitors and offers them wide amount of facilities which they needs at specific convenient location such as lodging, entertainment, food etc (Alvesson and Gabriel, 2016). Resort Hotel is full service accommodation facility for vacationers as well as are situated at places for relaxations and recreations including historic areas, spas, seashores, ski parks and beaches. To understand tourism resort management, Heythrop Park Resort is selected. It is a resort hotel that is established at Oxfordshire, UK. It provides 4 star deluxe accommodations, wide range of business facilities and all inclusive relaxations to travellers or vacationers that unwind or recharge their batteries. The report examines different characteristics of common resorts addition to potential issues to manage them. It also evaluates different kinds of resort along with packages available which meets overall sales objectives. It also analyse consumer needs in particular location and business plan which is based on market research addition to findings. At last,. It applies guiding principles for attaining sustainable tourism for the resort hotel. TASK 1 P1. Different resort types, their key features, potential issues addition to challenges to manage them Resort is self controlled commercial commencement which makes attempts for meeting needs of visitors under individual roof. They have some style of life that attracts people to spend some time to relax as well as recharge their batteries (Analoui, 2018). The key feature of resort is its location. An ideal resort hotel must be situated at area around natural surroundings having connectivity along with availability of infrastructure to make holidays of person enjoyable. Heythrop Park Resort is resort hotel whichhave features of exciting recreational activities, offerings of new tastes, dynamic cultural acts, local area attractions and relaxing spa treatments. Following are some of resort types and their unique features: All inclusive resort: It is common along with popular kind of resort which charges fixed price for most of its offerings. At minimum, this resort type comprises lodging, sports activities, entertainment, unlimited food etc for fixed price.Heythrop Park Resort is all inclusive resort 1
type which have features of designing special vacation interest, offering minimum lodgings along with sports, non motorised water-sports and many more at fixed price. It is very popular resort hotel for weddings, honeymoon, business meetings and spa breaks. Beach resort: The resort type is located on major beach and have adjacent proximity to one. Its features involves location at seaside, offerings for full service holiday lodging facility, entertainment amenities, recreational activities and convenience for families (Cho, Boykin and Shulga, 2016). This kind of resort offers guests various exciting water activities including beach volleyball,scuba diving, parasailing, snorkelling and many more. Luxury resorts: The resort type offers almost all things that a vacationer wants at single hotel. Great values for all amenities, complimentary items, free personalised excursions, 24 hour concierge service, airport transfers and wide entertainment options are key features of luxury resorts. Heythrop Park Resort is also type of luxury resort as it contains large and comfortable rooms, golf course, historic wedding venue, beautiful accommodation etc in which guests enjoy everything starting from down-filled duvets, in-suite hot tubs to amazing customer service. Potential issues and challenges to manage types of resort Resort hotel manager faces wide number of issues and challenges while managing resort types. In case with Heythrop Park Resort, assistant general managers faces the following challenges and issues in managing resort type that is all inclusive and luxury resort: Changing customer expectations: In modern world, various changes in expectations in visitors needs causes issues and challenges for managers to manage the resort type. Due to changes in customer expectations for additional facilities or wide services at minimum price are some issues faced by managers of Heythrop Park Resort to manage its its inclusive resort type. Moreover, emergence of services in various apps which makes instant outcomes possible, customers are expecting similar levels of personalisation, efficiency along with convenience at the resort type they go (Chung and Shin, 2018). Bookings and pricing: With growth of online bookings, it is creating challenge to manage resort type for holding consistent pricing across board. Unavoidably, pricing vary from one site to other that affects bottom line of resort types. In context to Heythrop Park Resort, managers are facing challenge to manage luxury resort due to fluctuations in online bookings and many more. Moreover, peak seasons drives huge bookings along with revenue, but also puts huge stress on staff of resort. 2
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Leadership: in resort type, potential leaders are necessary to stimulate people to work more and hard. But good leadership is difficult to come. In Heythrop Park Resort, positional leaders are facing challenge in earning respect from workers due to managerial experiences or not necessary to have tangible outcomes as leaders to manage luxury resort. It is also a challenge to manage all inclusive resort through finding people that are responsible addition to owns for mistakes or problems in workplace (Doppelt, 2017). P2. Discussion on differences in operational requirements of specialist areas together with potential issues in managing distinct specialist areas of various resorts The range of resort is very wide that comprises operational requirements of specialist area. In context toHeythrop Park Resort, following are differences related to operational requirement of areas and potential issues to manage the specialist area of luxury as well as al inclusive resorts: Basisof differentiationfor specialist area Operationalrequirementsof specialist area Potential issue to manage specialist area Organisational bookings In luxury and all inclusive resort, the key operational requirement issystematicandorganised bookingthroughe-commerce sites,onlinereservationsapps, tele-bookings etc that vacationers usesformakingbookingsfor resort hotel. InHeythrop Park Resort, main requirement is area ofresortisfororganised bookingsofroomsandother facilitiesthroughusingonline and offline modes. Thepotentialissuetomanage organisational booking is fluctuations in prices that affects bookings made by customers in peak of off seasons. InHeythropParkResort,itis analysed that one of potential issue that can be faced by managers or front office department is of fluctuation in pricesbecauseofwhichvarious customers makes bookings and also cancelsthemassoonastheygets otherfacilitiesatminimumprices. Moreover, in peak seasons, demands for hotel resort room are huge because ofwhichitcausesissueof 3
unavailability of rooms to prospective customersthatleadstowards dissatisfaction among them (Gershon, 2016). Differentiation strategy Fortheresorttypesthatare luxuryandall-inclusive, operationalrequirementisof differentiationstrategytohave competitive edgeamong others. IncontexttoHeythropPark Resort, it operates in hospitality industry in which large number ofresorthotelsofferssimilar facilitiesthattoinminimum prices. In order to work in the industry, resort hotel requires to havedifferentiationstrategyso that it can attract and meet wants of wide customers and enhance itsfinancialposition(Halpin, Lucko and Senior, 2017). The potential issue in differentiation strategyincludeschangesin marketplace.Shrewdcompetitors looks towards opportunities of success and makes attempts to copy them. For devisingdifferentiationstrategy, assistant general manager ofHeythrop ParkResortisrequiredtobuild reputation of resort types nearby to distinctive features as well as make expertiseexceptionallyvisiblein target audiences. TASK 2 P3. Different resort package types and ways to fulfil overall sales objectives Resort package is considered as important tool for hotel resort to develop competitive edge. All resort hotels devises various packages that are based on needs or wants of targetted vacationers. These are the packages that escort tour of person. Different resort packages have different sales objectives and to meet al wide tactics are applied by managers of company. In contexttoHeythropParkResort,followingarecertainresortpackagesandthetactics implemented to attain sales objectives: 4
Honeymoon package: It is the resort package that is offered for newly wed couples. It is meant for couples so that they understand each other and spend quality time far from their daily routine activities. In Heythrop Park Resort, honey moon package is offered to couples who are on the first trip after the marriage. The package takes couples to most wonderful locations adding more love addition to romance in their lives. For fulfilling sales objectives of honeymoon package, the general manager of resort hotel offers additional facilities such as campfire, wonderful decorated suite as well as provide food services in room that gives more private time to couples for enhancing love (Hubbard, 2020). In the resort, honeymoon packages offered are Do Not Disturb package that is for 5 nights and 4 days and cost around £ 3000 per couple. Through these tactics, couples makes decision for the package and meet objectives to maximise revenues. Businesspackage:Inincreasingdigitalworld,providingcomprehensivebusiness package is vital for resort hotel with the hope of gaining custom as well as retaining employees. The business package of Heythrop Park Resort is based on the requirements of clients. Common business package that the company offers is for 3 days and 2 nights which cost around £ 1800 to individual businessman or business women. To meet the objectives of sales for the package, assistantgeneralmanagerusestacticof customerrelationshipmanagementthathelpsin strengthening relationships with businessmen and making arrangements for the requirements including conference room, wifi facility, easy fitness, ease proximity, plenty of power outlets, fast services and many more. Along with this, the resort hotel arranges free trip for business people to visit nearby locations that adds values to experiences which leads to maximising profits of resort hotel. Premium package: The resort package is desirable package that offers best services to its customers. Some of its amenities and facilities includes sports related activities, clubbing, unlimited recreational facilities, lodging, spa, Disney land, car on rent, shopping etc (Kamphuis, 2020). Heythrop Park Resort offers premium package to vacationers and also make various changes in the services and amenities in accordance to guests. The premium packages of the company are 5 days and 4 nights for£ 3500, 2 nights and 3 days for£ 1600 and 6 days and 5 nights for £ 5500. To meet the sales objectives for maximising profits from premium package, managers of the resort hotel provides discount for perfect balance of adventure and wonderful opportunity to explore the location with great experiences. 5
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With the mentioned resort packages, managers of Heythrop Park Resort meets its sales objective in order to maximise its profitability and improve position in the industry. TASK 3 P4. Conducting market research into particular resort location as well as determining needs of selected target market Heythrop Park Resort is located at Oxfordshire which is popular as “City of dreaming spires”. It is situated on edge of Cotswolds as well as certain most beautiful villages addition to towns. There are diverse historic mansions along with stately homes that motivates vacationer to visit the location. The city has wide things to offer visitors and in rolling Cotswold Hills, people demands for walking hills of Chilterns and agazing outstanding natural beauty. This place is mostly visited by the customers that are typical tourists and have demands for exploring clichéd touristy activities. The people trot around the cities as well as enjoy sight seeing with assistance of guide as well as city map (Lohmann, Panosso Netto and Rodrigues, 2017). Target customers and their needs: The targetted customers ofHeythrop Park Resort are the vacationers that are willing to spend for recreational and entertainment activities. Moreover, the targetted customers along with the needs of each for the resort location are as researched: Backpackers and adventure tourists:Resort hotel earns huge money from these customers as they are kind of travellers that loves to explore much about distinct locations and also prefers independent travelling with minimum budget. The needs and expectations of these people are for resort package that includes active physical activities, exploring new experiences, meals on time, transportation and many more at minimum budget. Holidaymakers: These travellers visit popular destinations or places for typical resort holiday (Rumble, 2019). It has been analysed that holiday makers found travelling around mutually agreed work holiday schedules and do not worry for destination till they are distinct from the norms. These people have wants for playing area clubbing, fitness center, entertainment, accommodation, air travel and transfer and other services that refreshes their mind and soul. 6
P5. Business plan in context to resort package that is based on findings of market research As per the findings from market research, general assistant managers ofHeythrop Park Resort has analysed that its targeted travellers have wants, needs and expectation for a resort package that provides large number of amenities and facilities in minimum price. In this context, a resort package that is named as “Accommodation package” is devised by the resort hotel which suits all travellers as well asbudgets and includes everything from friendly accommodation to budget conscious addition to luxury accommodation in just £ 1500 for 3 days and 2 nights. The unique selling point of the resort package is that it comfortability, values and experiences to customers which are different from resort packages offered by rival resort hotels. The business plan for accommodation package ofHeythrop Park Resort is as follows: ParticularDescriptions Executive summaryThebusinessplanofHeythropParkResortisbasedon Accommodation package that is created after conducting market resrchandfindingsthetravellersneeds.Thebusinessplan includes organisational information, about resort package, STP analysis, pricing strategy, financial requirements and controlling. Information of companyHeythrop Park Resort is leading resort hotel in UK which offers wide number of recreation, entertainment and other facilities to travellers. In present times, the company is planning to enhance its market size and in this context it has developed a new resort package that are offered at reasonable price (Heythrop Park Resort. 2020). About the resort packageAccommodation package is a new resort package ofHeythrop Park Resort. Its USP includes comfortability, values together with experiences to customers. The duration of the resort package include 2 night and 3 days stay for £ 1500. the objectives of the package is to enhance customer base by 15% till 2023, improve market size by 12% till 2024 and enhance profits by 10%. STP analysisThe STP analysis for accommodation package ofHeythrop Park 7
Resort is as follows: Segmentation: The entire market is segmented by marketers of Heythrop Park Resort as per similar characterstics of group of travellers. Moreover, demographic segmentation is used by resort hotel to segment the market as per income level, education and age. Targeting: The target customers of Heythrop Park Resort for accommodation package are the vacationers that are between 22 to 45 years, have huge values for travel and earns huge income. Positioning:Accommodationpackagewillbepositionedor promoted by Heythrop Park Resort in the market through social media platforms, relation ship marketing, advertisements, bill boards, email marketing and many more. Pricing strategyFor accommodation package,Heythrop Park Resort used value added pricing strategy in which it set the price as per the perception of travellers for worth of resort package. This strategy helped the company in maximising profitability as the price is largelyacceptedbytravellersandstimulatethemtomake purchase decision for it (Wise and Harris, 2017). Financial requirementsThe projected budget for accommodation package ofHeythrop Park Resort is as follows: ParticularsAmount (£) Market research100 Accommodation services900 Travelling expenses200 Advertisement150 Other expenses150 Total1500 8
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Implementationand control The business plan will be implemented byHeythrop Park Resort with the help of its staff members and other stakeholders. To controltheactions,managersusestechniquessuchas benchmarking, KPIs and others in order to achieve objective and maximise business. TASK 4 P6. Investigation for distinct sustainable approaches, practices as well as initiatives that are implemented by the resort Heythrop Park Resort have adopted various approaches related to sustainability, practices and initiatives that have helped the business in attaining overall business success for the resort hotel. Some of them are as follows: Energy and water conservation: In central operations like lighting systems, automated energy management systems, kitchen equipments etc resort hotels are making great efforts to reduce energy and water while sustaining at maximum possible ways that enhances guest experiences (Xie, So and Wang, 2017). In context to Heythrop Park Resort, the managers have implemented solar systems and automations through which the lights, fans and other electronic appliances gets off automatically when vacationer leaves the room. Moreover, in guest rooms, kitchens, spas, laundries and pools, the resort hotel have implemented efficiencies which decreases wastage of water in many cases. With these practices, the resort hotel have enhances brand value and performance in the industry. Corporate social responsibility: Heythrop Park Resort have commitment to meet its responsibilitiestowardssocietythatarereducingunemployment,conservingenvironment supporting volunteer efforts and many more. In this context, the resort hotel have employed to large number of local residents and also taken responsibility of education of their children. Along with this, the resort have also align its activities with government in order to minimise environmental problems through taking necessary steps including reducing carbon footprints, greenhouse gas emissions and many more. All these practices assisted the resort hotel to achieve itsbusinesssuccesstogetherwithenhancingimageandvaluesininternationalmarket (Zelinskaya, Chueva and Chuev, 2016). 9
With the mentioned sustainability approaches and practices, Heythrop Park Resort have gained huge success in meeting objectives addition to enhancing performances and value of the company at global level. CONCLUSION From the above discussion, it has been concluded that main purpose of resort is for offering relaxation, recreation, accommodation and other facilities to its guests that refreshed their mood and rebuild energies among them.Common resort types are all inclusive resort, beach resort and luxury resort. To manage them, hotel resort faced certain issues and challenges thatarechangingcustomerrequirements,leadership,bookingsandpricing.Honeymoon package, business package and premium package are some of resort package that are offered by resort hotel to guests. Market research is conducted by resort so to identity the unmet demands and expectation so that effective resort package is devised and offered to them.Energy and water conservation and Corporate social responsibility are the approaches and practices that are implemented by resort hotel to achieve overall success. 10
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