Toyota's Operations Management -Doc
Added on 2020-10-22
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Management& Operations
Table of ContentsINTRODUCTION ..........................................................................................................................1Task 1...............................................................................................................................................1P1 Compare different roles and characteristics of a leader and a manager............................1Task 2...............................................................................................................................................4P2 Role of a leader and function of a manager in different situational contexts....................4P3 Situational leadership, System leadership and contingency..............................................6Task 3...............................................................................................................................................8P4 Key approaches to operations management and role of leaders and managers in Toyota.8P5 Importance and value of operations management in achieving Toyota's objectives......10Task 4.............................................................................................................................................12P6 Factors within business environment that have impact on operational management anddecision-making by Leaders and managers of Toyota.........................................................12CONCLUSION .............................................................................................................................14REFERENCES..............................................................................................................................15
INTRODUCTION Operations management refers to area of management which deals with controlling anddesigning process of production and redesigning operations of services and goods. It includesutilization of resources like technology, equipments, materials and staff (Alderton and Saieva,2013). It involves planning, organisation and supervision of processes to gain high profitability.Toyota motor corporation is Japanese multinational automotive manufacturer. It's headquarter isin Toyota City, Aichi, Japan. It provides automobiles, commercial and luxury vehicles andengines. This report includes role and characteristics of leader and manager in differentsituational contexts. Apart from this, it also includes situational, system leadership andcontingency approach. Approaches of operation management, their importance and impact onoperational management.Task 1P1 Compare different roles and characteristics of a leader and a manager.Toyota is a Japanese organisation which is largest company by revenue and marketcapitalization. It is market leader in sales of hybrid electric vehicle and it encourages massmarket adoption of hybrid vehicles across globe. It has employed its organisational structure forsupporting strategic directions and business goals. Toyota's management structure has differentcharacteristics like global hierarchy, geographic division and product based division. This leadsthem to maximize their efficiency and capacity utilization. Leader is a person who commands and leads a group or organisation. Leader influencesgroup of people for achieving a specific goal. Leader is a person who unite certain group ofpeople and govern them without forcing them. Within Toyota leader is passionate about theirduties and for accomplishment of organisational goals. Role of Leader:1.Leader creates a clear vision for its followers. Within Toyota, leader is responsible forinfluencing followers or employees so that they can understand and accept future state oforganisation.2.Within Toyota, leader motivates its employees and try to find out wants and requirementsof employees and appreciate them when they perform out of box.1
3.Leader guides their employees and provides them with effective tools which are requiredby them to do their responsibility effectively (Brown and Bessant, 2013).4.Leader of Toyota creates strategies through which they can achieve results consistentlywith help of their followers.Characteristics of Leader:1.Leader of Toyota is influential. Leader is clear about what is to be done so that goal oforganisation can be increased effectively and efficiently.2.They generate new ideas and formulate strategies to implement those ideas. Apart fromthis leader have strong skills to inspire their employees.3.Leader of Toyota have strong convincing power by which they speak to others and listentheir detractors. Manager is person who is responsible for administering or controlling group of staff oran organisation. Within Toyota, manager control different departments and give guidance topeople who work under them.Role of Manager:1.Manager of Toyota performs Interpersonal role which includes figurehead (signing legaldocuments, welcome official visitors, etc.), act as leader (provides direction tosubordinates), acts as liaison (communicates with external and internal contacts) (Brownand et. al, 2013).2.Informational role is performed by manager of Toyota. They collect information fromother organisations and give that information to their subordinates. This informationcollected by manager is based on facts and this can lead to growth.3.Decisional role includes negotiator, resource allocator, disturbance handler andentrepreneur. Characteristics of Manager:1.Manager of Toyota has strong communication skills by which they can communicatewith employees. Apart from this they can listen to their employees and customers.2.Strategies are built by manager. They know what is needed to be done and when it is tobe done. This helps Toyota to enhance their productivity.3.Manager has strong problem solving ability. They can identify problem and formulatesolution for the same.2
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