Total Quality Management and Supply Chain Management for Operational and Project Management at Rolls Royce

This project discusses the integration of Total Quality Management and Supply Chain Management for Operational and Project Management at Rolls Royce. It explains how these practices helped the company overcome challenges during the pandemic and gain a competitive advantage. The project also covers the role of operations department and the collaboration of TQM and SQM for effective management.

Operational and Project
Management
EXECUTIVE SUMMARY
Total quality management is the framework that has been based on the belief of how the
organization can build long term success from the organization. It impacts the different
employees of different levels for their workers in order to influences the highest ranking of
executives for focusing on improving the quality and delivering customer satisfactions. This

helps in providing the quality assurance for the getting the expected for the process which is
essential for the management of the unsatisfied customers.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
Total Quality Management..........................................................................................................3
Supply Chain Management..........................................................................................................5
TASK 2............................................................................................................................................6
Collaboration of Total Quality Management with supply chain management for the facilitation
of new challenge during Covid-19 pandemic..............................................................................6
Competitive advantage through integration of SQM and TQM..................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operational and project management deals with the approach of day to day strategic
business issues that are systematically used and analysed for the dealing with planning of the
organization that is essential for the motivating and controlling resources to achieve specific
goals. Rolls-Royce is a motor cars limited organization that is based in UK which is considered
to be very famous for its cars that have later aero engines. This organization was founded in 1906
and now is wholly owned subsidiary of the BMW Group. This company has been facing major
issues during the pandemic regarding its performance. Increase in the competition in the market
of the organization has been the factor that has brought negative impacts to the growth of the
business. This project will discuss about the total quality management and supply chain
management. In this project the role of operations department on the other functions within the
company will be explained for the operational challenges. In this project the integration of how
the collaboration of TQM and SQM be utilized by the business to able to gather the factors that
can be achieved effectively will be explained.
TASK 1
Total Quality Management
Total quality management is the approach that is utilized by the organization for the long
term success which is the key factor that is able to contribute towards the efforts of all the
members of the organization. It is also very important for the organization to be able to generate
the success. This is considered to be the customers focused for an organization but also involves
the employees in the continuous movement. it can be said that the sue of strategy and the data
with effectiveness has been considered to be the key factor that is able to integrate the quality
and discipline into the culture and activities of the Rolls Royce (Alshourah, 2021). The focus of

this organization has been considered to be the ways in which the customers focus ultimately the
determination of the level of quality. It has been found that the organization is able to foster the
quality of the operations through the influences of the training of the employees. It helps in the
integration of the operations that are considered to be focused of the ways in which the design of
the Rolls Royce is able to achieve the success. The total employee involvement is considered to
be very effective for the ways in which the common goals for an organisation is obtained for the
fear of driving the form the normal business operations. The focus of the organization has been
considered to be able to gather the information that is able to gather the information that is
essential for the organization to be able to measure the continually monitoring factors that bring
the business the detected growth that is required (Abbas, 2020). It has been found that the
integrate system of the organization has been the key factor that bring Rolls Royce with the
success that is required for the achievement of the organizational operation. The TQM model
that would be effective for Rolls Royce to achieve the operational of the following factors.
Commitment and Understanding from Employees
Increasing the overall commitment is going to be the key factor for influencing the ways
in which the employees can understand about the commitment. This is essential for the
employees to understand the corporate goals that are essential for the recognizing of the
importance of the goals.
Quality Improvement Culture
The organizational culture in an organization has been considered to be the key factor
that is able to encourage the employee feedback that is able to value knowledge and experiences
(Nguyen and Nagase, 2019). It has been found that the operations in an organization has been
able to allow the employees be able to improve the level of operations which are essential for the
management of the respects for their ideas to improve operations.
Continuous Improvement in Process
The continuous process of the organization has been considered to be the key factor that s
able to gather the information that is required for the achievement of the process and procedures
which is able to establish the control for the management. It has been found that the market can
make an effort to be able revise all the aspects of the operations.
Focus on Customer Requirements

The requirement of the customers has been considered to be very effective for the
achievement of the significant in order to achieve the long term survival for the essential aspects
of the business to achieve the relations (Saffar and Obeidat, 2020). Development of the customer
requirements are considered to be the factor that brings the organization the success which is
precise for the needs of the customers.
Effective Control
It was essential for the monitoring and the measurement of the performance of the
business to be able to easily forget the number of times the business is able to gather the
information that is unplanned for the maintenance. Hence, development of controlling measures
allows the business to gain effectiveness.
Supply Chain Management
The supply chain management of the organization is considered to be the flow of goods or
data that is essential for the finances to be related to the ways in which the product or service is
used for the procurement of the raw materials to the delivery of the product and it finance
destination. It has been found that the growth of eth organization is directly depended of the
factors that are considered to be able to develop the organizational growth that is able to generate
the ways that bring success to the Rolls Royce (Ramlawati, 2018). The supply chain in this
organization has been considered to be used for increasing the efficiency of the organization. It is
considered that this helps the business to decrease the overall costs of the organization that is
considered to be the factor that is able to generate the success that is required for the
achievement of the customer’s loyalty. It can be said that the focus of the organization is
considered to be the factor that is able o gather the growth which is considered very effective for
the business. Hence, the focus of the organization has been considered to be the key factor that is
able gather the information that is able generate the growth that is considered to very effective.
The management of the Rolls Royce has been considered to be the key that influences the growth
in the business through the development of the strategies of supply chain management.
Management of the company has been considered to be the factor that is able to generate the
organization through the practices that are able to create the growth in the understanding of the
enterprises that is able to develop new practices. The continuous model of the supply chain has

been considered to be the key factor that is able to influence the practice that affect the growth of
the organization (Othman, Ghani and Choon, 2020). It explains how the supply chain has been
considered to be very effective for the continued scheduled delivery of goods. It has been found
that the model is believed to be able to make short market life cycle for making most of the cycle
that is able to deliver. The existence of the supply and demand stability in the organization has
been considered to be the mature supply chain that is able to establish the brands which is
required for the minimal variations in the customer’s demand profiles.
TASK 2
Collaboration of Total Quality Management with supply chain management for the facilitation of
new challenge during Covid-19 pandemic
The integration of the TQM and the SQM has been considered to be very effective for an
organization. It has been found that due to the influence of new challenges during the pandemic
has given rise to the use of integrating these factors for the similarities. The identification of the
potential benefits of the organization on the ways they are able to achieve. The integration of
these two key factors for Rolls Royce allowed the business to be able to focus on the quality of
improving the customer’s satisfaction level (How to develop a competitive advantage through
supply chain planning, 2021). It has been found that the quality the organization has been
influenced due to the relations that of management of the organization that is able to develop the
benefits required for the achievement of the organization. The development of the understanding
of how the supply chain would be very effective for the organization to be able to develop
efficiency in the operations has been considered to be the key factor that is able to develop the
growth that is required. It has been found that the growth of the business can be considered to be
the major aspect that is able to gather the information. During the pandemic when most of the
organizations where facing the issues of generating the revenue. This organization focused of the
development for the total quality management and supply chain to be able to influence the
customers for the achievement of the operational growth. Hence, it can be said that the growth of
the business was the key factor that contribute towards the success. The development of the
operational activities was found to be the key way of overcoming the negative aspects of the
organization. Hence, it has been found that due to the development of the factors that are
considered to be the major key for the organization. Rolls Royce was able to generate the key
consideration that was considered to be very effective to be able to achieve the productivity. The

development of the areas that are considered to be the major concepts of how the business can
perform it has been found that the business needs to develop a strong piece of information which
is able to overcome the challenges that are faced. The challenges that the business faced during
the pandemic were,
Less vehicle sale:
This organization was able to focus on the effectiveness of the quality management of the
resources, marketing and promotion for being able to increase the sales of the organization. The
development of the practices that are considered to be very effective for the business. To gather
the information that is required for the achievement of the increase in sales was said to be the key
factor that influenced the growth that was required.
Disrupted Supply chain:
During the pandemic the supply chain of the organization was affected due to pandemic.
Hence, it was found that the TQM was a very influential in order to build the growth of the
organization in the management of the performance (Dahlgaard and et.al., 2019). The focus of
the organization as on the ways in which the business was able to gather the information that is
essential to develop the operations. TQM method allowed the company to increase the efficiency
of the supply chain and be successful.
Changed customer behaviour:
The behaviours of the customers have also been affected since the influence of the
pandemic. For which the TQM was able to make changes which were able to analyse the factors
that are considered to be easy to be understood. Hence, it was found that the development of the
customer’s behaviour was very essential for the ways in which business needed to perform.
Competitive advantage through integration of SQM and TQM
The market of Rolls Royce has been considered to be very competitive in nature due to the
total number of highly competitive companies which are able to perform at its maximum. The
focus of these companies have been considered to be able to gather the information that is
necessary and requires the business with the effective ways of performing the competitive
advantages that are required for the achievement of the goals (Alshourah, 2021). Through this
integration the company was able to engage in development of plans which are going to
contribute towards the success for the business. It was considered that the development of the
practices that are going to give the company boost in the performance was considered to be able

to influenced by the demand of the organization. The large amount of data which was considered
to be very essential for the business was manage through the help of effective TQM practices.
Development of the collaborative strategy to these practices would be the key factor as it
will help in maximizing the supply chain value and also ensure the customers delight. The focus
for the organization would be on the company success for its suppliers that are going to help in
building the suppliers for maintaining strong relations. Suppliers are also equally maintaining
customer’s relations. Management of the actors that are able to satisfy the customers and their
needs are considered to be very essential for the customers to be able to understand the suppliers
and their needs for the effective supply chain. It has been found that the growth of the
organization has been considered to be the key factor that is able to generate the success that is
essential for the achievements of the results that are required for the achievement of the business
results. The implementation of the organization has been considered to be the factor that is able
to gather the information. It has been considered to be the factor that is able to gather the
information that is able to generate the business to be able to gather the growth that is essential
and effective for the management of the organization (Saihu, 2020). The focus of the
organization needs to be on the key practice for the development of the practices that are going
to help the company seek constant and incremental improvement of process. This has been
considered to be the factor that is able to gather the information that is essential for the
achievement of the growth. The top performers of the organization are able to defy the
conventional thinking for the disruption of the most successfully.
CONCLUSION
From the above project it can be found that the Rolls Royce will be able to gain the growth
in the operational management through the effective use of Total quality management and supply
chain management co-ordinately. It can be said that the focus of the organization needs to be on
the ways in which the business would be able to gather the information that is needed. From this
project the different theories and models are used for the effective use of understanding how the
business is able to maintain the effectiveness that is essential. It has been found that due to the
growth of the collaboration the business is going to be able to overcome certain challenges that
are going to be the key factor towards their growth. This project has been able to find the ways in
which this collaboration can be able to be used for the purpose of developing cost efficiency.

REFERENCES
Books and Journals
Abbas, J., 2020. Impact of total quality management on corporate green performance through the
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Alshourah, S., 2021. Total quality management practices and their effects on the quality
performance of Jordanian private hospitals. Management Science Letters. 11(1). pp.67-
76.
Alzoubi, M. M., and et.al., 2019. Total quality management in the health-care context:
integrating the literature and directing future research. Risk management and healthcare
policy. 12. p.167.
Dahlgaard, J. J., and et.al., 2019. Evolution and future of total quality management: management
control and organisational learning. Total quality management & business excellence.
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Nguyen, T. L. H. and Nagase, K., 2019. The influence of total quality management on customer
satisfaction. International journal of healthcare management. 12(4). pp.277-285.
Othman, I., Ghani, S. N. M. and Choon, S. W., 2020. The total Quality Management (TQM)
journey of Malaysian building contractors. Ain Shams Engineering Journal. 11(3).
pp.697-704.
Ramlawati, R., 2018. Total Quality Management as the Key of the Company to Gain the
Comrtitiveness, Performance Achievement and Consumer Satisfaction. International
Review of Management and Marketing. 8(4). pp.60-69.
Saffar, N. and Obeidat, A., 2020. The effect of total quality management practices on employee
performance: The moderating role of knowledge sharing. Management Science Letters.
10(1). pp.77-90.
Saihu, S., 2020. The Urgency Of Total Quality Management In Academic Supervision To
Improve The Competency Of Teachers. Edukasi Islami: Jurnal Pendidikan Islam. 9(02).
pp.297-323.
Online
How to develop a competitive advantage through supply chain planning, 2021[Online].
Available through: < https://6river.com/competitive-advantage-through-supply-chain-
planning/ >