Challenges Faced by Organizations in Absence of Effective Training and Development of Employees in UK Retail Sector

This research paper analyzes the challenges faced by organizations in absence of effective training and development of employees in UK retail sector. It also examines the methods used by ASDA to train and develop employees and the benefits gained by them. The paper includes literature review, research methodology, research aim, objectives and questions, and references.

Research
methodologies

Abstract
Training is about improving skills, competencies, knowledge base of individuals so that
they can perform their jobs in the best possible way. The main aim of providing training sessions
is to upgrade skills and understanding level of workforce in order to make them capable enough
to fulfill their duties appropriately. There are different challenges faced by the company in
absence of training such as lack of productivity, delay in production, quality errors and more.
Further, it is found that major methods of training are; class-room training, social learning,
online learning and more. Training benefits the company in terms of improving employee
engagement and retention for longer duration.

Table of Contents
Topic: To examine the challenges faced by organization in absence of effective training and development
of employee within UK retail sector............................................................................................................4
Introduction.................................................................................................................................................4
Background of project.............................................................................................................................4
Justification of chosen topic....................................................................................................................4
Value of research.....................................................................................................................................5
Research Aim: “To examine the challenges faced by organization in absence of effective training and
development of employee on organizational performance within UK retail sector”. A study on ASDA.5
Research Objectives................................................................................................................................5
Research Questions.................................................................................................................................5
Literature Review........................................................................................................................................6
Concept of training and development and organizational performance in context of company...............6
Challenges faced by ASDA in absence of effective training and development of employee on
organizational performance.....................................................................................................................7
Methods used by ASDA to train and develop employees in order to improve employee performance. . .8
Benefits gained by ASDA after providing effective training and development to their employees on
organizational performance.....................................................................................................................9
Research Methodology................................................................................................................................9
References.................................................................................................................................................14

Topic: To examine the challenges faced by organization in absence of effective training and
development of employee within UK retail sector.
Introduction
Background of project
Training and development is one of the major important components in order to improve
overall knowledge and skill base of workers which also further contributes in terms of improving
overall performance of workers in significant manner. Through training, it is possible to enhance
skills, competencies and knowledge of employees so that they perform assigned duties in rightful
manner. Further, training also makes workers enable to contribute towards success &
enlargement of the entity. On other side, development is about overall development and
upliftment of individuals to contribute in their personality development. However, there are
several challenges faced by the companies while arranging necessary training & development
sessions for the employees (Wehrmeyer, 2017). In context of current project, ASDA is taken into
consideration that is a well-known retail organization based on UK. It offers ample of products
including mobile phones, accessories, clothes along with groceries. The respective entity
acquires significant share in the retail industry of UK. The main aim of present project is to
analyze the challenges faced by the respective entity in absence of suitable training &
development programs. Along with this, it will also cover methods used by the respective entity
to train their staff members. Further, benefits gained by ASDA through training & development
programs have also been analyzed in the following report.
Justification of chosen topic
In present era, training and development plays an imperative role in terms of improving
knowledge base of the individuals so that they become enable to perform their duties in the best
possible way. To cope up with updated and recent technological development, there is
requirement to train workers. After training employees, it is possible for the company to assign
suitable duties to them (Park, Kang and Kim, 2018). The present topic is based on analyzing the
challenges faced by the companies while adopting necessary training and development programs
in order to improve overall performance of workers. The selected topic is highly relevant in

terms of identifying suitable strategies to deal with the issues faced during training and
development of workforce. In personal context, the project will be beneficial in terms of
enhancing different skills such as communication, presentation, data analysis and research skills
which will further contribute in career growth of researcher.
Value of research
The present project is really important in terms of gaining knowledge regarding the
significance of training and development of workers in organizational context. This report will
prove helpful in terms of analyzing the challenges faced by the entities while arranging training
& development sessions to improve the competencies and skill based of the employees. By
conducting the current project, it will be possible for the researcher in order to structure suitable
strategies to deal with different issues of the company. For researcher, the project is beneficial in
terms of improving personal and professional knowledge to grow in the career in future.
Research Aim: “To examine the challenges faced by organization in absence of effective training
and development of employee on organizational performance within UK retail sector”. A study
on ASDA
Research Objectives
 TO develop basic understanding regarding the concept of training and development and
organizational performance in context of company.
 To examine the challenges faced by ASDA in absence of effective training and
development of employee on organizational performance.
 To identify the methods used by ASDA to train and develop employees in order to
improve employee performance.
 To determine the benefits gained by ASDA after providing effective training and
development to their employees on organizational performance.
Research Questions
 What is the basic concept of training and development and organizational performance in
context of company?

 What are the challenges faced by ASDA in absence of effective training and development
of employee on organizational performance.
 What are the methods used by ASDA to train and develop employees in order to improve
employee performance?
 What are the benefits gained by ASDA after providing effective training and
development to their employees on organizational performance.
Literature Review
It is an imperative chapter of the overall research project which likely to include the
opinion, thoughts of different authors regarding the specific topic. Main aim of LR is to develop
deep understanding and knowledge regarding the topic so that the project work can be completed
successfully. This leads towards critical analysis of the given topic so the research can
profoundly attain pre-defined goals. In present context, the researcher will gain significant
information regarding the challenged faced by the company in absence of training and
development of employees on organizational performance.
Concept of training and development and organizational performance in context of company
According to Holbeche, (2018), Training is about improving skills, competencies,
knowledge base of individuals so that they can perform their jobs in the best possible way. The
main aim of providing training sessions is to upgrade skills and understanding level of workforce
in order to make them capable enough to fulfill their duties appropriately. In the present
competitive era, training is highly imperative as trained employees are valuable asset of the
entity. They have potential to perform their duties in such a way that the company can attain
tremendous amount of success within short period of time. On the other hand, development is
related to overall growth and enhancement of workers. Unlike training, development refers to
improve skills and competencies of individuals in such a manner that further contribute in their
overall personal growth. Rather focusing on one particular skill, there is focus on the entire
personality development and improvement during development so that employees can also grow
in the personal career in an efficient manner. It is analyzed that organizational performance is
significantly associated with training. When employees are trained, they are likely to perform
their duties in the best possible manner that lead towards enhancement of the overall productivity

and efficiency of the entity. In addition to this, training is useful in developing credibility among
employees so that they can contribute in increasing performance of the company efficiently
(Berman and et. al., 2021). In case of ASDA, they are well-familiar with the significance of
training and development sessions. For this purpose, they are likely to arrange different training
programs so that the employees can contribute in organization performance through enhanced
skills, competencies and level of understanding. This will help company in future enlargement
and growth significantly.
Challenges faced by ASDA in absence of effective training and development of employee on
organizational performance
According to Gendron, (2022), Nowadays, it is crucial for the companies to train and develop
their employees with update knowledge, technologies and more. By trained workforce, it is
possible for the entities to improve their overall productivity and efficiency. Through training, it
is possible to enhance skills, competencies and knowledge of employees so that they perform
assigned duties in rightful manner. Further, training also makes workers enable to contribute
towards success & enlargement of the entity. On other side, development is about overall
development and upliftment of individuals to contribute in their personality development. In
absence of training, ample of issues arise that directly affects growth and success of the company
profoundly. When employees have lack of training, they produce less work with lower quality.
Less knowledge and training lead towards lower level of performance which further resulted lack
of profit. When employees do not have significant training, they cannot produced expected
outcomes (Wiesner, Chadee, and Best, 2018). In case of ASDA, absence of training might create
numerous issues in terms of lowering down the employee performance, increasing quality related
issues, delay in performing activities and more. When employees do not get proper training, it
directly influences their capabilities of performing their duties. As a result, ample of quality work
related issues, repeating activities issues start to occur. Untrained employees of the company has
lack of knowledge regarding industry trends and policies. In the current competitive era, it is
important for a company to have sufficient knowledge about industry, competitors as well. Lack
of knowledge might affect current market position of the entity significantly (Bakos and et. al.,
2020). In terms of absence of training regarding key trends, policies and advancements, the
entity can miss out key-innovations and advancements that will directly affect its capabilities to
earn profit and stand out in competition in future period of time.

Methods used by ASDA to train and develop employees in order to improve employee
performance
According to Andriotis (2018), in the present era of larger talent gap, there is requirement
of effective training programs so that overall skills, knowledge level and competencies of
workers can be improved. In context of ASDA, they are working at large level hence they need
to adopt different types of training and development methods to uplift the knowledge base of
workers significantly. In this regard , suitable training methods are mentioned as under:
Classroom training: This is one of highly used approaches to train workers where
training is offered by qualifies facilitators. Here, classroom learning takes place in a physical
venue and on or off site. During training sessions, employees usually go through with ample of
power point slides, case studies, assessment and more (Megheirkouni and Mejheirkouni, 2020).
Through this, group of employees can get significant amount of knowledge at the same time
which is useful in terms of making optimum use of available resources.
Interactive training: In this, employees of ASDA are also get involves throughout the
training sessions. This type of training can be offered in form of simulation, role plays, games ,
quizzes and more. By gaining new skills and apply them in realistic environment, it is easy to
engage workers and retain them for longer duration.
Social learning: Under this, individuals learned by observing, imitating and modeling
the behavior of others. Basically, it is an intentional training method. However, it is not easy to
measure, structure and control the outcomes of social learning training.
Online learning: In the current era, E-learning or online learning has become one of the
most effective ways to make employees learn & understand significantly. This type of training
programs includes eLearning courses, webinars, videos and so on (Cunningham, 2017).
Moreover, it offers convenience to employees to learn at their own pace. Further, great flexibility
is also offered by online learning programs which improve interest of employees in learning
programs.

Benefits gained by ASDA after providing effective training and development to their employees
on organizational performance.
According to Boogaard (2022), training and development lead towards improvement of
skills, competencies and knowledge base of individuals so that they can significantly perform
their assigned duties. Workplace training has numerous perks not only for employees but for the
entire organization. Effective training programs lead towards improvement of organizational
performance with an aim to earn substantial amount of profit margin. In context of ASDA,
benefits of training & development to their employees are mentioned as under:
Build skilled workforce: Effective training session’s leads towards increment in the
overall productivity of workers which can be considered as return on investment in terms of
improving engagement, morale and retention of workers profoundly (Harrison, Burnard and
Paul, 2017). In addition to this, training and development programs are useful in enhancing
overall revenue & profit margin of the company to gain success in future.
Employee engagement: Retaining employees for longer duration, it is imperative to
enhance their engagement significantly. In the current competitive era, companies are worried
regarding improving engagement of their workers. When, company organized training and
development sessions, employees get opportunities to learn new things, interact with new people.
It generates their interest in work practices and further enhances their engagement in
organizational practices.
Improve employee retention: Higher engagement leads towards higher retention. Here,
arranging suitable training & development sessions also give a boost to the overall retention rate.
It is not about that employees only want learning opportunities but they also look for suitable
opportunities to grow and advance their career that will further improve retention rate in
significant manner (Maity, 2019).
Research Methodology
Research methodology consist various elements in terms of collecting, analyzing and
evaluating the available information so that pre-defined project goals can be attained
successfully. Main aim of research methodology is to collect huge amount of information in
order to develop significant knowledge base regarding the selected topic (Daniel, Kumar and

Omar, 2018). Along with this, ample of other elements are also covered in research methodology
such as research philosophy, approaches, research strategies, methods of data collection and
more. In this regard, such elements are given as under:
Research Philosophies: This is about having broad knowledge regarding particular
phenomenon. It shows believes of researcher about chosen aspect so that the entire project work
can be accomplished in systematic manner. Further, this likely to create wide knowledge in the
mind of researcher in order to carry out the project appropriately. There are two major types of
research philosophies such as interpretivsim and positivism. In context of interpretivism, it is
based on analyzing the existing information in subjective form whereas positivism is related to
assess the available information based on the objective analysis. It is based on using numerical
forms and numbers to conduct the further analysis significantly. While selecting a suitable
philosophy, it is imperative to consider the nature of study (Davidavičienė, 2018). In present
case, there is selection of positivism philosophy where the information will analyze based on the
numbers to get authentic and valuable outcomes in future.
Research Approach: The second layer of research methodology is approaches of
research which help the investigator in terms of completing the entire project work within
stipulated period of time. Further, a plan is provided in research approach so that research can
easily attain stipulated goals successfully. In this regard, deductive and inductive are two majorly
used approaches (Iovino and Tsitsianis, 2020). In case of deductive approach, an existing theory
is analyzed profoundly whereas a new concept is developed while following inductive approach.
Based on present study, deductive approach has been selected as it will guide the investigator in
terms of analyzing the available set of information in significant manner.
Research Strategy: Research strategy is also one of the crucial elements of research
methodology which is useful in guiding the researcher regarding different steps carried out
during completion of project work. Here, investigator gets guidance and support in terms of
various steps taken out for completion of research project. By adopting suitable research
strategy, it is possible to accomplish pre-defined project goals within stipulated period of time.
For this purpose, ample of strategies are followed by researcher such as case study, survey,
systematic literature review and more (Worthington and Bodie, 2017). In present case selected

strategy is survey strategy as it will help investigator in gathering huge amount of information
from ample number of participants within limited period of time.
Choice of method: To complete the project work effectively, there is requirement to
make selection of suitable method. In this regard, there are two methods can be used by the
researcher such as qualitative and quantitative. In case of quantitative method, statistical and
mathematical tools are used to analyze the available information with an aim to get valid &
reliable outcomes. On the other hand, qualitative method is based on collecting in-depth &
detailed information based on non-numerical tools (Daniel and Harland, 2017). In present
scenario, the study is based on quantitative method where data will be analyzed by using
different tools such as graphs, charts, tables and more to get authentic results.
Time Horizon: It is related to determine the time period for timely completion of project
study. Cross-sectional and longitudinal are two major time horizon. Out of these two, cross-
sectional time horizon has been selected for completing the current project work within
stipulated period of time. For this purpose, the researcher has been prepared a gantt chart which
is given below:

Data collection and analysis: For completing the project work successfully, there is
requirement to collect suitable amount of data. Data is useful in effective completion of project
work. Primary and secondary are considered two major methods of data collection. In case of
primary method, data is gathered by researcher through own efforts. This data is raw and
contains high level of authenticity. On the other hand, secondary method of data collection is
related to collect wide range of data through various sources like websites, articles, publications,
books and more (Ndlovu-Gatsheni, 2017). In present scenario, primary information will be

gathered through questionnaire. Here, questionnaire will help in terms of collecting information
from various respondents. Along with this, secondary data has also been collected through ample
of websites, publications, books, journals and more.
Sampling: Sampling is an important step wherein units are included in sample to
simplify the overall study. While conducting a project, it is quite complex to consider the entire
population. Hence, samples are chosen so that entire research project can be completed within
stipulated period of time. There are two major methods of sampling such as probability and non-
probability (Clandinin, Cave and Berendonk, 2017). In present case, there is selection of
probability sampling where nearly 30 employees of ASDA have been chosen as samples for
successfully completing the project work.
Ethical considerations: Following suitable ethics is imperative for timely and effective
completion of project work. For this purpose, there are ample of ethical principles are followed
in terms of confidentiality, anonymity and more (Knottnerus and Tugwell, 2018). In this context,
researcher will keep the data of respondents confidential to maintain the security and safety of
data.

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