Training Event Proposal for Front Desk Employees: Personal Reflection Essay
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This report discusses the process of training plan for front desk employees, including the experience of group members during each stage of the event planning. It also covers the acquired skills, role as group member, and areas for improvement. The report concludes with the importance of team working skills and qualities in such projects.
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TABLE OF CONTENT INTRODUCTION...........................................................................................................................3 MAIN BODY...................................................................................................................................3 Different stages of training event proposal..................................................................................3 Things which went well and the areas for improvement.............................................................4 Role as group member.................................................................................................................5 Group working together...............................................................................................................6 Acquired skills.............................................................................................................................7 CONCLUSION................................................................................................................................8 REFERENCES................................................................................................................................9 Books and Journals......................................................................................................................9 Online...........................................................................................................................................9
INTRODUCTION Many roles of the employees working at the front desk jobs are required to have knowledge in the specified areas. This leads to conducting training and development activitiestotakeoutthebestperformanceoftheemployeesandincreasingthe efficiency of business. This report deals with the process of training plan for the front desk employees and the experience of group members during each stage of the event planning. MAIN BODY Different stages of training event proposal Front desk employees are required to creating a high level program for its staff members which will help them provide better support to the guests and attain more customer satisfaction. The focus of the training is to help the employee understand their roles and responsibilities in a much better way to support the customers as well as the customers with disabilities. The training session will include the use of some practical scenarios and some exercises which will help them attain a global mindset and bring the positive change within the organisation. Main aim of training event is to increase the awareness in employees about the behaviour of customers. It will help them develop some practical skills and strategies to work more effectively (Little,and et.al., 2017). I planned the training event starting with the creation of a team with all the best members. Then we discussed and established the budget of the complete process. We eliminated the factors which are not very important and are expensive for the company too. We required some resources such as using the board room, some laptops and the feedbacks of employee to have a good understand about what all they are willing to learn and improve. We approached the most experienced employees of the company to train the employees. Once the number of people addressing the employees were confirmed, we then created specific date and time for each of the training session. We
made sure that training event will such that employees can manage their work as well learning at the same time without staying extra. The last stage of pitching this idea was very hard, as convincing it to all the senior post staff can be challenging. However, we started with the basic need for training for the front desk and move on while explaining the pros of the same. We mentioned that this whole will be done while using only the main and important resources and will benefit the employees in the end. Things which went well and the areas for improvement Planing an event of training the employees is not as easy as it sounds. There are many minor details which have to taken care of such as availability of a white board or a proper technically connected computer. The aim of the training was to make the staff understandtheneedsanddemandsofthecustomerinordertoaddressthem accordingly. Working in a group can lead to creating some problems and conflicts as not all match the mindset of one another. Managing the team was a challenging part as the difference in views and created problems like lack in coordination (Thomson, and et.al., 2021). We contacted with few of the highly experienced employees of the company to take some time out for training the employees and making them better. They can share their real life experience from working in the company and making the company stay afloat even during the tough times. This will help the employees gain the insight from actual examples. Having the approach of getting the best outcomes from the training process was very beneficial. However, I believe that during the planning of any process, it is important to have a backup options for each area involved in it. This training process was delayed due to some technical problems but a backup system would have helped in avoiding the delay altogether. There were many visuals used in the training of the employees which came out to be the best part of the event. Employees got to learn more from the real life practical scenarios and the visuals than the theory. This made the event a huge success (KovaÄŤiÄŤ Lukman. and VirtiÄŤ, 2018). Moreover, the exercises given to them made the learning strong. The lack of communication in the team members resulted in creating so many problems such as the hall was not booked for the time of the training, the in training study matter was not printed in time. Overall, the team work done was not
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up to the mark. It is important to have a team which will help the process become effective and properly coordinated. This area surely requires many improvements. Role as group member For explaining the role of the group members in the front desk training event the reflective model can be utilized. Description : In the I have been part of this training program at the ground level in which I showedmaximumparticipationinalltheseevents.Thistrainingeventinthe organization was useful for the employees working to make sure that they need to provide the customers. Feeling : As the part of the group involved in the training event there were certain roles and responsibilities of the which were needed to be followed by them in order to attain success in their training and development. Evaluation : It was very important for us to follow the essential rules of the training according to which a proper procedure was needed to be maintained. An important role for us to coordinate with our colleagues but also to develop other and not just ourselves (Apriani, 2017). Analysis : Due to this those employees which were little slow in learning were helped by each other. It was our responsibility to be sensitive towards the keep the training premises clean and take care of all the equipments which was used. Conclusion : Asagroupwhowasresponsiblefordesigningthetrainingitwasour responsibilitytowards thistrainingevent anddesignaretoinmany waystoset expectations with the training program design that it will generate results which the organization is going to be looking for. With the help of knowing what is being expected from the individuals an aim was able to be established. Action plan :
In this training event it is also my responsibility that I will be able to make sure the individuals which are involved are not taking a lot of stress regarding whether they are able to learn or not. It is important for the employees to be comfortable in the training for making sure that they are achieving all the success. The main aim of the training event wouldbetomakesurethattheindividualsarelearningduewhichitwasmy responsibilities that I made sure that every aspect of the training event was to train people and make sure they develop some learning. Group working together Bruce Tuckman's theory model which is used as the theory for effective team building. With the help of this the designing of this training event the group and how we worked together very well is explained. In the forming stage of this theory, this group was successful in establishing guidelines which allowed the members of the group to get to know each other. This was necessary for the group (Mbirua and Thinguri, 2017). This was the stage in which the group leader was appointed. In the storming stage this group started developing understanding of this training event for the front desk and what it was meant for. However, in this stage the operations necessary for the designing and planning of the event began. With that came competition among the individuals. I was also intimidated by this performance of the individuals due to which the competition between the group members increase which also gave rise to the conflicts. In the Normingstageof the groupevery one seemed toknow their jobrole andhave developed a relationship between the different employees of the group. In this stage the main development between the members were regarding developing a team spirit which influenced co-ordination. In the performing stage of which was the final stage of this theory the team was successful in performing the training event very successfully (Jie, 2017).This was also the stage in which the team was able to recognize their own development. In our group there were four kinds of team members, Contributor: These were people which made sure that any task allotted to them is getting completed in time. I considered myself as contributor to our group.
Collaborator: Among our group there were people which were very important for setting the right track for the project and also those who keeps the team together. Communicator: These are people which were making sure that the operation of the training event went smoothly (Ngo, 2016). Challenger: A challenger was the person who always questioned themselves and other with the bigger picture which they have in mind. They set a challenge for themselves to accomplish. Acquired skills I have developed a lot after the planning, designing and management of the front desk training event of our organization. Some skills I developed on this journey were the organizational skills which were the reflection of the activities which are the part of the this training process. My organizational skills improved as I was around many people who were a lot organized and demanded organization it all the activities which were the part of the event. I was also able to develop network savvy skills which was useful for some operation which were required in the training event. The problems and issues which I faced in the front desk training event increased my resilience and also made me more adaptable to changes which can occur without planning (Mokkink and et.al.,2019). Some basic things I developed were that I understood how an event is planned, what takes for an event to be successful. I understood the structure which was involved with an event, I also understood the importance of the roles played by the different people which are involved in the event. Due to this training event I was able to develop newcreativityskillswhichIcouldutilizeinfuturefordecreasingtheeffortsand maximizing the outcome. I understood the importance of the client services, from the experiences which I developed during the planning designing and organization of this event I was able to understand the importance of the proving proper services to the client. This event was successful in also teaching me certain things which I was not
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aware of regarding the training which was held. I very properly examined the training due to which I was able to develop myself even more. CONCLUSION It can be concluded that a training for the front desk job profile works with different stages such as design, planning and pitching the ideas to the seniors of the company. There are many things which needed some improvements while some were applauding. Team working skills and quantities are very important in order to keep the plan go as planned as each individual's contribution matters in such project. Each member of the group has some specific role to play in as the project moves forward. From the starting till the completion of this project, there were many skills gained in the process because of working with so many people, coming out of comfort stage, taking responsibility and so on. Moreover, the reflection is explained with the help of reflective theories and concepts.
REFERENCES Books and Journals Apriani, M.S., 2017. Characteristics analysis of learning model using the context of reflectivepedagogyparadigm.InInternationalConferenceonResearchin Education, proceeding(pp. 85-98). Chan, and et.al., 2019. A systematic review of the effects of advance care planning facilitators training programs.BMC Health Services Research.19(1). pp.1-14. Jie, Z.H.E.N., 2017. Application of Tuckman’s Model in the Community Folk Team Management in Community Education. KovačičLukman,R.andVirtič,P.,2018.DevelopingEnergyConceptMaps–An InnovativeEducationalToolforEnergyPlanning.JournalofSustainable Development of Energy. Water and Environment Systems. 6(4). pp.742-754. Little,andet.al.,2017.UsingRapidImprovementEventMethodologyforDisaster Planning Improvement During Information Technology Failures. Prehospital and Disaster Medicine. 32(S1). pp.S64-S65. Mbirua,M.W.andThinguri,R.W.,2017.ACRITICALANALYSISOFTHE EFFECTIVENESSOFTEAMWORKMANAGEMENTONAWORKING RELATIONSHIPINKENYANPRIMARYSCHOOLS.EuropeanJournalof Education Studies. Mokkink, L.B., and et.al.,2019. COSMIN Study Design checklist for Patient-reported outcome measurement instruments.Amsterdam, The Netherlands. Thomson, and et.al., 2021. Virtual reality for better event planning and management. In Impact of ICTs on event management and marketing (pp. 177-198). IGI Global. Online Ngo,S.,2016.the4typesofteamplayers.[Online].Availablethrough: <https://www.cheatsheet.com/money-career/the-4-types-of-team-players- which-are-you.html/>