Transformative Leadership for Evidence-Based Patient-Centred Care

This presentation discusses the proposed plan of action for implementing evidence-based patient-centred care to enhance consumer satisfaction through transformative leadership. It covers personal and professional skills and competencies required for the project's success, as well as the PDSA model and the phases of planning, action, study, and act. The presentation also emphasizes the importance of cultural sensitivity, shared decision making, and conflict resolution in the project's success.

NURSING LEADERSHIP
NAME OF THE STUDENT:
NAME OF THE UNIVERSITY:
AUTHOR NOTE:

INTRODUCTION:
• This presentation is a tool for me to convince the
interview panel as a deserving candidate for the
position.
• My approach will be based on transformative leadership
to implement evidence based patient centred care to
enhance consumer satisfaction.
• I am ecstatic for the opportunity that has been given to
me and I hope to be investing my best efforts for doing
justice to the position.

PERSONAL QUALIFICATION AND
EXPERIENCES:
• I would like to start with my personal qualifications and
experiences
• I am a pro-active, honest, punctual and vigilant nurse with a
variety of leadership skills and attributes.
• have an 11 year experience of working in the public and private
tertiary hospitals as a registered nurse and also have a 5 year
working experience as a clinical nurse.
• I have been offered the position of an Acting Clinical Facilitator
within same division
• I also actively work as a volunteer in the temple for the spiritual
upliftment in personal life and help the community as well.

PROFESSIONAL SKILLS AND
COMPETENCES:
• Leaders in any position have to bring forth a unique
blend of skills and attributes, which will not only help
the leaders achieve the organisational goals, but will
also motivate or inspire the existing staff to follow in
the leader’s footsteps.
• Many schools of thoughts in leadership believe a few
of these skills are attained by the leader and a few,
the leaders are born with.
• In any case, it is important for me to discuss my
skills.

PROFESSIONAL SKILLS
• pro-activeness, honesty, punctuality and
vigilance.
• calm, focused and result oriented in my task
• always try to deliver my perfection
• communication skills are also extremely velar
and effective
• ensuring each of the team member is clear
regarding the tasks or any information I am
conveying

PERSONAL SKILLS:
• Empathy, compassion, vision, dedication and
honesty.
• I am very religious and spiritual person
• I like to establish strong bonds between new
families, and I believe in equality.
• Very passionate about cultural appropriateness
and equality
• I like to travel and experience new cultural
backgrounds to explore their values and norms.

PROPOSED PLAN OF ACTION:
• I would like to introduce my proposed plan of change for the cause of
the project.
• This project aims to improve customer satisfaction.
• Recalling my past experience of working as a nurse of 11 years, I have
had the opportunity to be exposed to a myriad of patient groups.
• Lack of attention paid to the patients’ wishes, preferences and
grievances accelerates dissatisfaction among patients. Medical errors
and clinical decision making errors which aggravates the condition of
the patient also negatively impacts patient satisfaction.
• More the health care quality, approach and behaviour of the staff
affects the patient satisfaction drastically.

EVIDENCE BASED PRACTICE TO THE
RESCUE
• Is a revolutionary technique which has a deliberating
impact on the care quality and care delivery scenario
as well (Townsend & Morgan, 2017).
• Is a scientific, systematic and easy to implement
technique.
• Improves each of the care activity provided to the
patients with recent and up-to-date care provisions
and techniques (Dobson & Dobson, 2018).

EVIDENCE BASED PRACTICE TO THE
RESCUE
• Evidence based practice can easily address communication
gap among nurses and patients, reduce medical errors,
enhance competence and skills of the nurses and enhances
overall care quality
• Health care costs are also associated with the greater
consumer dissatisfaction, as evidence based practice is also
associated with reduced health care costs as well, evidence
based practice implementation will be the ultimate tool for
the change in the organization (Dang & Dearholt, 2017).

PLAN-DO-STUDY-ACT:
• Will be taking the assistance of the PDSA or the
plan-do-study-act cycle.
• Change implementation is a complex procedure
and encompasses various aspects including
internal and external stakeholders.
• It is crucial to take assistance of a model or
framework to streamline the process (Laverentz &
Kumm, 2014).
• PDSA model is a potent tool, hence I will be taking
the assistance of PDSA cycle.

PHASE 1: PLAN:
• The first phase of the program will be planning, and the
preparatory phase for the planning.
• I would be gathering feedback from the patient
population to gather insight on the exact reason behind
the customer dissatisfaction.
• I would like to put together a team of researchers who
will research with me on developing an evidence based
practice protocol or framework based on the most
notable contributors to the customer dissatisfaction.
• The team of researchers will include myself, nursing
leader, community executive, and head registered nurse.

PHASE 2: DO:
• The second step of the plan is the action
taking step.
• In this step the project team will be
implementing the protocol in one
selected ward.
• I will be preferably choosing a ward with
at least 10-15 nurses in order to
understand the impact of the change on
a considerably large population.

PHASE 2: DO:
• This will allow us to judge the viability and
reliability of the change to address the concern
effectively.
• All the participant nurses will be given training on
implementing EBP in their practice using the
protocol, and consent will be obtained from the
patients of the ward.
• The protocol implementation will be carried out for
at least 6-8 weeks depending on the resources
and time constraints.

PHASE 3: STUDY:
• Next step of the tool will be studying the impact of the
protocol or the change implementation on the ward.
• Committee will in turn assess the efficacy of the
program on the consumer satisfaction.
• Conduct the assessment based on the resource
allocation of the protocol.
• The assessment of the data regarding the impact of
the change program will be in two phases, both the
patients and their family members.
• Data will be collected and annualized by the project
management committee

PHASE 4: ACT:
• Final analysis of the program and whether the data is positive and valid so
that it can be replicated in all of the wards.
• Results will be compared and contrasted in order to understand the
transferability of the data after the completion of the project.
• Will finally calculate the costs benefit analysis of the program and will weigh
out the harms and benefits of carrying out the program on a large scale.
• Finally if the pilot project is effective and cost-efficient, it will be replicated
across all of the wards positively.

LEADERSHIP SKILLS AND
ATTRIBUTES:
• The leadership skills and attributes will be the
most essential aspect of the project (Cottrell,
2015).
• The project will require an array of
competences and skills to complete the project
in a swift and successful manner.
• I will attempt to elaborate on the exact
leadership skills and attributes I will bring forth
to the project and my esteemed position.

TRANSFORMATIVE LEADERSHIP:
• Transformative leadership is one of the most revolutionary leadership style which
can reform the entire organizational scenario (Montuori & Donnelly, 2017).
• Transformative leadership is crisis leadership, which states that anyone can lead
in any change oriented scenario.
• The transformative leadership is associated with change management, where the
leaders has to bring forth an open-minded and compassionate approach (Brito,
2017).
• Being an open-minded, compassionate, and empathetic approach to the
leadership.

KNOWING MY TEAM AND COLLABORATING
AND CO-OPERATING:
• Transformative leadership is all about crisis management.
• It is crucial for the leaders to establish a sense of urgency among the team.
• This can also lead to different challenges, resistance, and unrest among the team
when faced to any considerable challenge (Wilson, 2016).
• It will be very important for the leader to invest time and effort in knowing the team
members, understanding their concerns and addressing their needs effectively.
• I will attempt to encourage collaboration between the team members and
encourage them to help each other in order to develop a harmonious and positive
culture.

ENGAGING WITH TEAM AND MOTIVATING
AND INSPIRING THE TEAM :
• The next activity that will be carried out will include engaging with my
team.
• It is crucial for the leaders to implement skills of engagement and
interaction so that the team members can trust me and open up to me.
• I will be arranging get to know sessions with the team
• I will motivate my team members to improve their care quality and
competence, along with inspiring them to outshine their own qualities
and competence every day to maintain a steady growth curve.

CULTURAL SENSITIVITY AND SAFETY, SHARED
DECISION MAKING, AND RESOLVING CONFLICT
• I will promote a diversity encouraging environment and will also encourage my teammates so
that they engage in a culturally safe communication.
• I will also ensure there is no place for discrimination in my team and everyone from the
community is felt welcome and valued.
• I will foster my skill of shared decision making in the team which will enhance the engagement
of my team members and enhance their commitment to the team and its activities as well.
• Moreover, as this project will be implementation of a transformation of the care service
delivery, which will also pave way for conflict.
• Although being a patient person with years of experience, I pride myself on my conflict
resolution skills with logic and reasoning

PROFESSIONAL DEVELOPMENT
SUPPORT:
• Language barrier can be a grave challenge for me to overcome, which can affect the
success of my project (Cottrell, 2015).
• I would also require the funding support from the organization on a considerable amount.
• I would also require to recruit analysts to the team which would be an additional support.
• I would also need to acquire certain meditation techniques to be able to overcome these
concerns.
• I would personally like to apply for professional development opportunity during or before
the commencement of the project to improve my skills and be able to fulfil my
responsibilities effectively.

CONCLUSION
• On a concluding note, I believe this position is nothing short of my dream project
and it will be an amazing opportunity for me to carry out professional growth.
• In the presentation I have already discussed in detail the exact skills, attribute
and competencies I already have and hope to grow to be able to achieve the
position and complete the project successfully.
• Lastly, I believe I have developed a unique and effective planning for the
implementation of change which is expected to lead to good results.
• I would be highly obliged if believe in me and award me with this esteemed
position.

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