U31220 - Digital Transformation (Group Reflective Report).
Added on 2022-08-26
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U31220- Digital Transformation (Group Reflective Report)
ii
Contents
List of figures ............................................................................................................................................................................................. iii
Lists of Table ............................................................................................................................................................................................. iv
Introduction to the digital challenge ........................................................................................................................................................... 1
Vision/ mission of the company ................................................................................................................................................................. 1
Role 1: Chief Executive officer .................................................................................................................................................................. 2
Role 2: Account executive manager ........................................................................................................................................................... 6
Digital technology devices used by TCs ................................................................................................................................................. 7
Role 3: ....................................................................................................................................................................................................... 10
Role 4: ....................................................................................................................................................................................................... 10
SAF Assessment ................................................................................................................................................................................... 11
The Digital Transformation Plan .......................................................................................................................................................... 13
Justifying the digital transformation plan ............................................................................................................................................. 14
Conclusion ................................................................................................................................................................................................ 15
References ................................................................................................................................................................................................. 16
Contents
List of figures ............................................................................................................................................................................................. iii
Lists of Table ............................................................................................................................................................................................. iv
Introduction to the digital challenge ........................................................................................................................................................... 1
Vision/ mission of the company ................................................................................................................................................................. 1
Role 1: Chief Executive officer .................................................................................................................................................................. 2
Role 2: Account executive manager ........................................................................................................................................................... 6
Digital technology devices used by TCs ................................................................................................................................................. 7
Role 3: ....................................................................................................................................................................................................... 10
Role 4: ....................................................................................................................................................................................................... 10
SAF Assessment ................................................................................................................................................................................... 11
The Digital Transformation Plan .......................................................................................................................................................... 13
Justifying the digital transformation plan ............................................................................................................................................. 14
Conclusion ................................................................................................................................................................................................ 15
References ................................................................................................................................................................................................. 16
iii
List of figures
Figure 1: Porter Five Forces ....................................................................................................................................................................... 5
Figure 2: Digital Transformation Plan Achievement................................................................................................................................ 14
Figure 3: AI Trends in Logistics ............................................................................................................................................................... 14
Figure 4: Autonomous Delivery Robots Market ...................................................................................................................................... 14
List of figures
Figure 1: Porter Five Forces ....................................................................................................................................................................... 5
Figure 2: Digital Transformation Plan Achievement................................................................................................................................ 14
Figure 3: AI Trends in Logistics ............................................................................................................................................................... 14
Figure 4: Autonomous Delivery Robots Market ...................................................................................................................................... 14
iv
Lists of Table
Table 1: DIGITAL TRANSFORMATION CANVAS ............................................................................................................................... 9
Table 2: Self-Assessment Framework ...................................................................................................................................................... 12
Lists of Table
Table 1: DIGITAL TRANSFORMATION CANVAS ............................................................................................................................... 9
Table 2: Self-Assessment Framework ...................................................................................................................................................... 12
1
Introduction to the digital challenge
The abbreviation for TCS is TRAZUM COMPANIES AND SERVICES. The courier company TCS ("A Tranzum Enterprise") has its
headquarters in Pakistan and serves the nation's entirety. Since its humble beginnings in 1983, the brand has become a global powerhouse
with more than 2,000 outlets in Pakistan. Additionally, the firm operates a cargo-only airline at several Pakistani airports.
After nearly three decades in business, the TCS name has been synonymous with trust and trustworthiness. With over 6 million monthly
pickups and deliveries, TCS provides domestic and international express services to individuals, companies, small and medium-sized
businesses, and families. TCS's mission is to provide you with the most acceptable level of service and dependability in the business by
employing over 6,000 people across its network of 430 Express Centers, dedicated charter planes, 2000 online and offline locations, and
over 225 satellite-tracked delivery vans. TCS's business partners in Dubai and London give its customers access to more than 3,500
destinations through TCS. As TCS's business model has evolved, it has achieved several significant milestones. Customers are TCS'
driving force, and the Pakistani courier service's desire to be a market leader has always driven it (Akhtar, 2020). As a result, the express
courier sector now has guidelines to help raise the overall quality and consistency of the service.
Currently, TCS is addressing the following issue:
"Orders continue to be misplaced, and drivers remain disoriented due to TCS's products and services, causing logistical issues for drivers.
The addressing system of Pakistan was well-established, but no government created a postal code system. This impacted TCS's logistical
planning and optimization" (Baldi et al., 2019).
Vision/ mission of the company
Vision
Introduction to the digital challenge
The abbreviation for TCS is TRAZUM COMPANIES AND SERVICES. The courier company TCS ("A Tranzum Enterprise") has its
headquarters in Pakistan and serves the nation's entirety. Since its humble beginnings in 1983, the brand has become a global powerhouse
with more than 2,000 outlets in Pakistan. Additionally, the firm operates a cargo-only airline at several Pakistani airports.
After nearly three decades in business, the TCS name has been synonymous with trust and trustworthiness. With over 6 million monthly
pickups and deliveries, TCS provides domestic and international express services to individuals, companies, small and medium-sized
businesses, and families. TCS's mission is to provide you with the most acceptable level of service and dependability in the business by
employing over 6,000 people across its network of 430 Express Centers, dedicated charter planes, 2000 online and offline locations, and
over 225 satellite-tracked delivery vans. TCS's business partners in Dubai and London give its customers access to more than 3,500
destinations through TCS. As TCS's business model has evolved, it has achieved several significant milestones. Customers are TCS'
driving force, and the Pakistani courier service's desire to be a market leader has always driven it (Akhtar, 2020). As a result, the express
courier sector now has guidelines to help raise the overall quality and consistency of the service.
Currently, TCS is addressing the following issue:
"Orders continue to be misplaced, and drivers remain disoriented due to TCS's products and services, causing logistical issues for drivers.
The addressing system of Pakistan was well-established, but no government created a postal code system. This impacted TCS's logistical
planning and optimization" (Baldi et al., 2019).
Vision/ mission of the company
Vision
2
"TCS will be recognized as a professional, inventive, and successful information technology-based logistics/services organization. TCS's
mission is to become a regional and global player concentrating on the Middle East, Europe, and North America, with customers,
workers, and shareholders at the centre of what it does. TCS demonstrates a strong commitment to ethical behaviour and corporate
citizenship." In point of fact,
Mission Statement
"It is vital that we devote all of our resources and attention to increasing the profitability of our core company while expanding into new
areas that complement and augment our core business, to establish excellence and industry leadership in the new markets. On the other
hand, TCS staff will be encouraged to be open to new ideas and services and identify emerging trends early on." In point of fact,
Roles for the digital transformation
• Chief Executive Officer
• Account executive manager
• Operations director
• Research Analyst
• Digital Strategist
• Customer Service Manager
Role 1: Chief Executive officer
Regardless of how extreme a business decision may appear, the CEO's input is vital. Digital transformation substantially transforms a
company's sales and marketing operations and business procedures. CEOs may effectively guide their companies through the transition
to the digital economy using innovative management strategies.
Due to demographic and digital trends, global exports are rising, but logistics companies cannot rest on their laurels. However, TCS has
been slower than other companies to adopt digital technologies. Even the most established organizations in the industry could be in
"TCS will be recognized as a professional, inventive, and successful information technology-based logistics/services organization. TCS's
mission is to become a regional and global player concentrating on the Middle East, Europe, and North America, with customers,
workers, and shareholders at the centre of what it does. TCS demonstrates a strong commitment to ethical behaviour and corporate
citizenship." In point of fact,
Mission Statement
"It is vital that we devote all of our resources and attention to increasing the profitability of our core company while expanding into new
areas that complement and augment our core business, to establish excellence and industry leadership in the new markets. On the other
hand, TCS staff will be encouraged to be open to new ideas and services and identify emerging trends early on." In point of fact,
Roles for the digital transformation
• Chief Executive Officer
• Account executive manager
• Operations director
• Research Analyst
• Digital Strategist
• Customer Service Manager
Role 1: Chief Executive officer
Regardless of how extreme a business decision may appear, the CEO's input is vital. Digital transformation substantially transforms a
company's sales and marketing operations and business procedures. CEOs may effectively guide their companies through the transition
to the digital economy using innovative management strategies.
Due to demographic and digital trends, global exports are rising, but logistics companies cannot rest on their laurels. However, TCS has
been slower than other companies to adopt digital technologies. Even the most established organizations in the industry could be in
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