UGB165 INTRODUCTION TO BUSINESS OPERATIONS AND SERVICES/ October 2018 intake

UGB 165
Introduction to
business operations
and services

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN – BODY ...............................................................................................................................3
Explain company operations improvement strategy that also includes tools and techniques ....3
Advise operational strategies that Ford and GM can implement to gain market share from
Toyota.........................................................................................................................................8
CONCLUSION ...............................................................................................................................9
REFERENCES .............................................................................................................................11

INTRODUCTION
Business operations refers to that term in this every task that was performed within the
company for running and earning profits for larger sustainability is integratedly known as
business operations. It is very significant because due to this founders can understood the
organisations people, process, machines in an effective way so that the functions can be done
appropriately. It represents as a intangible assets as in business services only intangible
commodity are included. This project report is based on the golden opportunity for the Ford and
GM because in recent years Toyota caught in downshift. But Toyota can regain the market share
and high profits in a short period of time. For this Toyota can hire an operations manager who
can implement various strategy to regain the high market share. To this it involves the various
tools and techniques related to operations management so that problems can be minimised and
helps in retaining the customer base for the longer period of time. Further it involves the various
operational strategies that helps the Ford and GM to regain their market share as compare to
Toyota(Stark, Fresemann and Lindow, 2019).
MAIN – BODY
Explain company operations improvement strategy that also includes tools and techniques
Operational improvement
This is an fundamental term that is needed for the continuous improvement within the
organisation that is required to succeed within the today' business world that contains the diverse
nature. It plays a significant role in the profits and growth by reducing the wastage, saving the
cost and set the sustainable programs to achieve the desirable results. This improvement activity
helps in increasing the production for generating high market share. This helps the Toyota to
enhance their auto lineups for a longer term. To recalls their opportunity Toyota can hire an
experienced operation manager who can handle all the situation at the operation level that helps
in reducing the waste and enhancing the productivity so that large base of customers get
attractive and company enjoys more profits margin with high sales. Operational improvement
can helps in optimisation of assets, improves the quality, execution of task, focusing on safety
performance, improvement process, focus on reliability, managing all the inventory so that cost
of production would be minimised etc. There are some quality issues that is face by the company

and to overcome this issue operation manager of organisation can apply effective tools and
techniques that can be shown below(Ahmed and et. al., 2020).
Quality issues faced by Toyota
Toyota is one of the largest Japanese car manufacturing company with the 364,445
working employees in all over the world and it is the grate competitor to the Ford and GM. In
recent years there is increasing Changing customer perception that would affect the quality of
the Toyota. Due to this it will benefited for the Ford and GM to enhance their market share as
compare to Toyota. So at this time operation manager of Toyota can analyse the area of issues
so that they can overcome it by applying the various tools and techniques. Currently company
has to face the problems related to varieties of demand in the seats that means in their car need of
seats cannot be match with the car model and due to this there sales may be affected. In this KFS
cannot focus on the supply replacements that is related to the defective seats due to this
customers are not satisfied with the quality of seats that play a significant role in every car.
Toyota also face crises in their communication system due to this they cannot research the
market properly. Another quality issue is depend on the procurement schedule that is not match
with the production schedule due to this problems can be faced in designing the car and due to
this General motors and Ford can take the advantage of it to enhance their market share(Yu,
2017).
To improve the quality there production department is equal to the scheduling
department, create a direct and smooth linkage between the production and operation
department, after manufacturing the whole car final quality check should be done perfectly.
Material of seat should be manufactured as per the requirement of the model of the car. All this
problem is solved by applying the operation management tool and techniques and it is the
responsibility of the operation manager so that wastage can be eliminated and optimisation can
be incremented.
Tools and techniques of operation management
Management of operations is very essential in the field of the business venture gaining
the large brand image. It is useful for directing the physical and technical activities within the
organisation or an enterprise. In case of Toyota they can maintains their market image as
compare to Ford and GM for this they can apply the effective tools that helps in developing,
manufacturing and producing the whole goods and services within the guidance of the operations