Understanding and Leading Change

Understanding and
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK1.............................................................................................................................................3
P1 With the help of example disclose the impacts of changes in the strategy and operations of
an organization.............................................................................................................................3
M1 Measures the drivers of the change.......................................................................................6
TASK 2............................................................................................................................................6
P2 Assess the ways of change drivers which effect individual, team and leadership behaviour.
......................................................................................................................................................6
P3 Measures to understate the negative impacts of changes on the organizational behaviour....7
M2 Evaluate the response of organizational change by applying the theories and models.........8
D1 Conclusion and recommendations with valid justification....................................................8
TASK3.............................................................................................................................................9
P4 Define the barriers for change and their impacts on leadership decision making..................9
M3 Use force field analysis to evaluate the driving forces..........................................................9
D2 Critically evaluate the forcefield model in meeting the objectives of organization............10
TASK 4..........................................................................................................................................10
P5 Application of leadership approaches to deal with the organizational changes...................10
M4 Examine the leadership approach by using appropriate methods and theories...................11
D3 Critically evaluate the effectiveness of leadership approaches and models for change
management...............................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES .............................................................................................................................12

INTRODUCTION
Understanding and leading change refers to overcome with the problems which comes at
a time of initiating and implementing the changes. During change participants examining the
issues related to political, technological, structural, social, psychological etc. as well as the whole
process of change (Neumann, James and Vince, 2019). Leading change is a leadership skill that
enables an organization for initiating the changes to secure the success of a company for long
time duration. To study the understanding and leading changes, Marks & Spencer is chosen. It is
a major British multinational company in retail sector with headquarters in London, UK and was
founded in 1884. The company deals in selling high quality clothing, food and home products
etc. In this report discussed the changes and its impacts on the organization, also identifying the
drivers of change. In addition it is necessary to know about the issues and barriers of change
which are faced by the company. To overcome from these problems several models and
leadership theories or approaches are applied for managing the changes.
TASK1
P1 With the help of example disclose the impacts of changes in the strategy and operations of an
organization.
Organizational strategy is a set of activities that are used for achieving the long term
goals and objectives of a company (Nadim and Singh, 2019). It will also helps in making a
strategic plan which are used in achieving competitive advantages against other organizations.
Changes associates with several factors allows Marks & Spencer to make new strategies for
providing a clear direction to take a competitive advantages as well as high profitability. It will
helps in satisfying the needs and wants of the customers in an appropriate manner. In the context
of M&S and Tesco PLC, understand the changes in operations and strategies that are described
below:
Basis M&S Tesco PLC
Technological
changes
It has major impacts on the retail
industries. Marks & Spencer was
suffering from the technological issues
related to the digital transformation
plans which results in dropping the
Tesco was facing issues mainly
related to the poor experience of
customers. This will impacts on the
company at a great extent. To regain
the trust of its customers a company

company's profits. It has shown from the
company's financial year report of 2017-
18 and it will be able to develop the
changes till 2022. For this changes a
company altered its strategies and
operations activity by implementing five
years plan.
Impact on strategies: To win the
optimistic outcome Marks & Spencer
has carried out changes in its business
strategies. Company was planning to
speed up the digital transformation
strategic plan to gain its positive results
related to firm's financial performance.
They modified in the retailing methods
via e-shopping or internet (Doppelt,
2017).
Impact on operations: Company is
going to follows the changes in their
operations by widespread techniques
adoption based on “Consumers are more
omni-channel in nature”. The chain of
supermarket aforesaid to develop their
business through accelerate changes to
provide better for customers who prefer
online shopping. In addition, a company
has plan to improve own websites and
eliminating its IT system through the
technology partnership with digital
consulting firm TCS, with the motive of
becoming more efficient.
need to do the advancement in
technologies. For adopting and
implementing the changes Tesco
PLC focused on modifying their
strategies and operations. It is a
major opportunity for the company.
Impact on strategies: The company
introduced RFID application to gain
the in-store experience for their
customers. It aids in counting the
stocks and get rid of after sales
automatically. This details assist for
store suppliers and refill when stock
needed.
Impact on operations: Tesco
acquire its own mobile payment
system which is called as PayQwid.
Customers can develop the app and
link with the Clubcard and NFC
application. It helps customers to pay
for shopping and acquire some
points in returns of loyalty. As well
as the company introduced “scan as
you shop” check points for those
customers who have passion of
convenience buying. It helps in save
the time as well as labour costs.