Understanding and Leading Change in Tesco, Mark & Spenser and Unilever

Understanding and leading
change

Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
Comparison of ways in which Tesco, Mark & Spenser and Unilever change management has
impacted its strategy and operations............................................................................................3
LO 2...............................................................................................................................................10
The evaluation of the ways in which change will impact leadership, individuals and team
behaviour...................................................................................................................................10
LO3................................................................................................................................................13
Brief discussion of the force field theory-.................................................................................13
Examples of real changes that are being introduced by the organisation-................................13
Explaining the resisting forces (barriers) and also the driving forces for the change and giving
numbers from 1-5 depending on the strengths of the forces.....................................................14
Discussing ways by which the company can reduce the resisting forces/barriers-...................14
Illustrating that organization can achieve their objectives as the barriers are reduced and
change is implemented-.............................................................................................................15
LO4................................................................................................................................................15
Discussing the intended change and drivers for the change and discussing how this change will
help the company.......................................................................................................................15
Performing the change model to understand how the change will implement and help the firm
...................................................................................................................................................17
CONCLUSION-............................................................................................................................18
REFERENCES................................................................................................................................1

INTRODUCTION
Change management is a systematic approach which have to be implemented by the
organization in order to deal with the transition or transformation of an organizational goals,
processes or technologies. The present report of understanding and leading change will be based
on different retailers of UK such as Tesco, Mark & Spenser and Sainsbury Plc. Tesco Plc is one
of the leading and second largest retailer of UK that offer general merchandised and grocery
products. Mark and Spenser is also a British multinational retailer with headquarter in London,
England. Unilever Plc is a British multinational consumer goods company that offer products
such as food, condiments, ice creams etc. The report will conduct the SWOT analysis of three
organizations in order to identify the key drivers of change within the company (Benzaghta and
et.al., 2021).
Further, the report will also assess the impact of changes over company’s strategy and
operations. The various internal and external drivers impact on the leadership behaviour,
department of the organizations will also be covered in this report. Lastly, the report will choose
one organization Tesco out of three to explain its real organizational change as well as drivers
along with its implementation using Lewin theory model.
LO 1
Comparison of ways in which Tesco, Mark & Spenser and Unilever change management has
impacted its strategy and operations
In order to identify the key drivers of change within Tesco, M&S and Unilever Plc, the
SWOT analysis is one of the best method or way. With the help of the SWOT model, the
comparison between the three organization strength, weakness, opportunity and threat are easily
possible. The SWOT analysis of Tesco Plc, M&S and Unilever Plc are as follows:
SWOT/
Company
Tesco Plc Mark and Spenser Unilever Plc
Strength  Tesco is one of the
biggest grocery
retailer in the UK
with revenue £57.8
billion in the year
 M&S company
has 1463 outlets
all over the
world. The well
experienced and
 Strong brand and
diversified range
of products are
the strength of

2021 (Djellabi and
et.al., 2021).
recognized brand
is also a strength
of M&S.
Unilever Plc.
Weakness  The Fraud trial and
accounting scandal
of Tesco in the
year 2017 has
become its major
weakness.
 Poor social media
marketing of
Tesco Plc is one of
the weakness that
has affected the
customer retention
of Tesco Plc.
 The sales of
M&S have
declined in the
year 2020 after
the situation of
Covid-19.
 The increase in
cost due to
manual
processes is also
one of the
weakness of
M&S
organization
(Djellabi and
et.al., 2021).
 The negative cash
flow and profit
after the
pandemic
situation is a
weakness for
Unilever Plc.
Opportunity  Cashless stores
and online
payment facility
are the
opportunities for
the Tesco which
help them in
succeeding in
competition.
 The remote
working is one of
the opportunity
 Global
expansion and
online store are
the opportunities
for the M&S Plc.
 Following
government rules
and regulation as
per stricter trade
reform is an
opportunity for
the company.
 Taking each and
every actions of
Covid-19
measures and
guidelines is also