Leadership Approaches to Change Management

This assignment provides a comprehensive report on the importance of change for business organization growth. It compares the impact of change in Tesco Plc and M&S Ltd, discussing different ways internal and external drivers affect leadership, team, and individual behavior in organizations. The report also explains barriers to change and their influence on leadership, concluding with various leadership approaches to managing change in Tesco Plc.

Understanding and Leading
Change

Table of Contents
INTRODUCTION...........................................................................................................................2
TASK 1............................................................................................................................................2
P 1 Impact of changes in different organization ........................................................................2
P 2 Internal and external drivers of changes ..............................................................................3
M 1 Assess different drivers of changes ....................................................................................4
P 3 Evaluating the measures that can be taken to minimise negative impacts of change on
organisational behaviour.............................................................................................................5
M 2: Apply appropriate theories and models to critically evaluate organisational response to
change.........................................................................................................................................6
P 4 Various barriers of change using Force field measure..........................................................6
P 5 Different leadership approaches to dealing with change in Tesco.......................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10
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INTRODUCTION
Fast change force restructure of business and make change to retain their competitive
advantages. Changes normally makes product life cycles shorter that requires increased
investment in research and investment to maintain balanced portfolio of goods. The change
impact analysis is determined as identifying possible consequences of changes or estimating that
needs to modified to accomplish changes(Doppelt, 2017). This study is based on Tesco. It is
British multinational groceries and general merchandising supermarket in UK. This report will
explain impact of changes on organization's strategy and operations as comparing different
organizational. It will evaluate ways internal and external drivers of changes affects leadership,
team and individual behaviour within organization. It will evaluate negative impacts of changes
on organizational behaviour. Furthermore, report will explain different barriers for changes and
determine that influence on leadership decision making in organizational context. It will apply
different leadership approach to deal with changes and apply appropriate model.
TASK 1
P 1 Impact of changes in different organization
There are many changes in organization that affecting on operation and strategies of
business such as technological, structure, process, policies, people etc.
IMPACT OF CHANGES TESCO MARK AND SPENCER
Technological changes Technological changes includes
designing of product, changes in
communication channels, high
transportation that are affecting on
operation and strategies that
implement by Tesco. Impact of
technology in terms of mobile
payment app, integration of device
that impact on operation of
company.
By adopting digital
technology, e-commerce,
increasing online sales that
affecting operation of
company. The impact of
technological changes that
affects on operations in terms
of selling the goods and
services to
consumers(Boyatzis and
Cavanagh, 2018).
Strategic changes There are many strategies such as M&S needs to take decisions
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marketing strategies, marketing
mix, promotional mix, business
strategies that affecting on
marketing operation of Tesco.
regrading promotion, human
resource planning that affects
on selling of products and
services.
Policies changes Policies includes pricing, products
designing. The impact of changes
on operation and strategies in terms
of selling of products and services
of Tesco.
Some changes in policies that
are affected on operations and
strategies of M&S. It includes
designing clothing, material of
foods products.
P 2 Internal and external drivers of changes
The changes in policies, operations, strategies are helping in growth and development of
organization. There are internal and external changes drivers to survive in the changing business
environment and to fulfil potential of organization. These factors are also affects on leadership,
team and individual behaviour of Tesco.
Internal drivers of changes:
There are many internal drivers of changes that includes capabilities, resources,
inventions, desire and dissatisfaction etc. that affects on operations and strategies of
organization.
Innovation: It includes internal drivers of changes that affects on organization.
Therefore, company adopt innovation for selling of goods and services to firm. Invention helps
in effective operation and strategies of the Tesco(Head and et.al., 2018). The changes in
innovation adopting by company that helps in increase profits and productivity in the retail
sector. Invention includes production and design of products and services.
Human resources: It is also internal drivers changes that affects on organization.
Effective human resources are helps in selling of goods and services of Tesco. It includes
commitment and reliability that affects on effective operations and strategies of organization.
With the help of HR, helps in increasing profits and productivity in retail sector.
Participants: It includes employees interaction that affects on overall organization.
Ineffective communication between workers that affects on operations and strategies of Tesco.
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Therefore, company needs to effective interaction between staff that helps in improving
behaviour in the workplace.
Dissatisfaction: It is also internal drivers changes that affects on organization.
Dissatisfaction of customer and staff that affects on operations and strategies of Tesco in retail
sector. This also impact on decision of leadership, individual and team in the organization.
External drivers of changes:
There are many external drivers changes that affects on organization such as customer,
competitors, investors, government and technologies that affects on operations and strategies of
organization. These elements are also affecting on behaviour of leadership, team and individual
in the organization.
Competitors: It is the biggest driver of changes in organization. Competitors always
affecting on profits and revenues of Tesco. There are many challengers such as ASDA, etc.
Therefore, company needs to provide the best product and services to customer on affordable
price as compared to their competitors.
Customer: The biggest drivers changes in customers demand, taste and preferences,
needs and wants etc. that affects on operations and strategies of Tesco. Therefore, company
needs to focus on offering of products and services according to their customer needs and
demand that affects on operations and strategies of company. This also affects on behaviour of
leadership, team and individual in the Tesco.
M 1 Assess different drivers of changes
There are many drivers of changes such as policies, customer, competitors, employees
participants that are affecting on leadership, team and individual behaviour in the organization.
This affects on profits and productivity of Tesco and M&S.
P 3 Evaluating the measures that can be taken to minimise negative impacts of change on
organisational behaviour
Managing a change in an organisation is always difficult for the management. It is natural
that with the implementation of a change in organisation, the employee will get uncomfortable.
The employees may not be ready to cope up with changes. It can leads to create the negative
impact of change in the organisation. There can be negative impact of change on an organisation
especially on the performance of employees. In Tesco plc, with an implementation of a change
the employees. Employees may feel anxiety and uncertainty at the job. The type of reaction,
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when a change is introduced is immense and unpredictable. Each employees will be affected
with a change, the management of the company has to manage the risk and the negative impact
of the change that can affect the performance of their employees.
To cope up with the negative impact of change in organisational behaviour of an
employee, it is important to apply an effective measures that can helps in reducing the impact of
changes. Some of this measures are:
 Clearly defining the change: it is an important step in managing the impact of change.
It is important for the employees to know the advantages of the changes in organisation.
The employees need to know how the change will help in increasing the productivity of
the company. It is essential for the employees to understand that the change is will help in
carry the business in right direction and helps in achieving the goals(How to Overcome
Resistance to Change in an Organization, 2018). It will help the employees to understand
the impact of the change in the positive side.
 Determine the impact and those affected: once the management know the impact of
the change, the management will help in determine the impacts of the change at various
organisational levels. Review the effects on each business unit and how it interact
throughout the organisational structure to the individual. It will help in determine the
need to give training and support to the employees.
 Developing a communication strategy: When all the employees are affected buy the
change in company, the above the steps will help in determine the need for the
communicating to the employees. The manager needs so determine the most effective
means of communication to the employees. The communication strategy should include a
time line as hoe the change will be communicated to employees, key messages, and the
communication channels and medium to use it.
 Providing effective training: when the change is implemented in company, it is
essential for the management to give employees effective training in order adapt the
change. It is important for the employees to increase the skills and knowledge that are
required to operate efficiently as the change is implementing in Tesco.
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M 2: Apply appropriate theories and models to critically evaluate organisational response to
change.
To cope up with the change that are implemented in Tesco, the management needs to
apply effective theories and models of change management to keep up the morale of the
employees. Some models of change management are:
 Lewin's Change management model:
It stated that the people tend to prefer and operates within certain zones of safety
(Clegg and de Matos, 2017). There are three stages according to this model:
Unfreeze:
Transition:
Refreeze:
While this change management model remains widely used today, it is take time to
implement.
McKinsey 7-s model:
This theory helps in understanding and diagnosed the organization. It provides the
guidance to the organizational change. It combines the emotional and rational components like
shared value, strategy, structure, system, style, staff, skills etc.
P 4 Various barriers of change using Force field measure
For carrying out the effective placing of the change measure that are been taken in the
organization, the management of the firm will look after the implementation of the force field
measure that will hep the fir to enhance the quality of operations that will helps the fir to enhance
the quality of operations and this will support the effective handling of the business operations
and activities (Carnall, 2018). The barriers or the restraining powers affecting the
implementation of change are as follows:
 Lack of understanding: This is the major restraining power that is required to be taken
in the consideration by the firm that wills support the proper management of the business
operations and thus will support the suitable placing of the changes or modifications
within Tesco plc This will impact the organization's capacity to enhance the quality of
operations and thus will support a proper management of the measures which will help
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both the selected organization to enhance the quality of products and services in much
suitable manner. Thus, the organization is required to develop a positive and effective
way of understanding the changes within an organization.
 Non supportive attitude of work force: this measure impact the quality of operations
and thus will lead the firm to face difficulty to implement suitable measures related to
change in the retail enterprise. They will be reluctant to work as per the new changes
made, affecting overall performance of the organization in an effective way. For an
effective and supportive measure of carrying out of retail functions, the employees are
required to be convinced effectively to adopt and support in proper implementation of
change measure within the organization.
 Lack of knowledge: The absence of the effective and proper knowledge related to the
changes to be made within the firm will affect the proper implementation of the measures
that are been taken in the consideration of the firm that will help the firm to carry out the
business operations that will support the proper placing of changes. The management of
Tesco plc has to see through the effective placing of the business operations and thus will
lead the organization to enhance the quality of operations in much effective and suitable
manner. Besides this, it will help the organization to carry out the operations in much
suitable measure.
 Improper communication: the lack of the proper communication will help the
organization to enhance the quality of business activities and operations that will support
the proper placing of change measures within the firm. An effective, precise and suitable
communication measure will help the fir to enhance the quality of products and services
by Tesco by implementing proper changes within the firm. This will support the
appropriate growth in understanding and will support the effective rise in efficiency of
firm.
P 5 Different leadership approaches to dealing with change in Tesco
The leaders at the organization will see through the proper management of the
organization which will help the firm to improve the quality of products and services that will
support the effective placing of various modifications and action plans that are been followed by
the fir that will support the suitable rise in the business operations and activities which will
support the effective growth and thus will lead the proper management of the actions and
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activities that will lead the firm to enhance the quality of the operations which will support the
suitable growth and development of the organization to carry out the business activities in much
effective and suitable manner (Verhulst and Lambrechts, 2015). Some of the effective
leadership approaches that are been taken in the consideration by leaders at Tesco plc are as
follows:
 Laissez-faire leadership: this is the consultative form of leadership that will help the
firm to enhance the quality of operations and thus will lead the firm to enhance the
quality of business activities. They will be consulting the various measures of change
management to the firm and they will also lead to the effective placing or implementation
of those measure in an effective way. This will improve the overall performance of the
organization in much suitable manner.
 Democratic leadership: This is the most common and widely used measure of
leadership that will help the firm to carry out the operations in much suitable and
effective manner. This will also help the fir to have a good and significant share of the
measures that will support the involvement of employees or the work force within the
organization. They will give their contributions and output to the firm and thus will lead
to the superior rise in he effectiveness of the firm.
CONCLUSION
By summing up the above report, it can be concluded from that change in vital for the
growth of the business organization. The present report has helped in understanding and leading
the change in an organization. The present has concluded a comparison of Tesco and M&S ltd of
the impact of change in organization. The present report has also included the different ways in
which the internal and external drivers affect the leadership, team, individual behavior in
organization. The report has discussed the measure in order to minimize the negative impact of
change in OB. The difference barriers for change and their influence on leadership in explained
in report. The report has concluded the different leadership approaches in dealing with change in
Tesco Plc.
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REFERENCES
Books and journals
Boyatzis, R. E. and Cavanagh, K. V., 2018. Leading Change: Developing Emotional, Social, and
Cognitive Competencies in Managers During an MBA Program. In Emotional
Intelligence in Education (pp. 403-426). Springer, Cham.
Carnall, C., 2018. Managing change. Routledge.
Clegg, S. and de Matos, J. A. eds., 2017. Sustainability and organizational change management.
Routledge.
Doppelt, B., 2017. Leading change toward sustainability: A change-management guide for
business, government and civil society. Routledge.
Ezeuduji, I. O., 2017. Change management for sub-Saharan Africa's rural tourism
development. Current Issues in Tourism. 20(9). pp.946-959.
Hayes, J., 2018. The theory and practice of change management.
Head, B. A. and et.al., 2018. Palliative Nursing Summit: Nurses Leading Change and
Transforming Care The Nurse’s Role in Communication and Advance Care
Planning. Journal of Hospice & Palliative Nursing. 20(1). pp.23-29.
Verhulst, E. and Lambrechts, W., 2015. Fostering the incorporation of sustainable development
in higher education. Lessons learned from a change management perspective. Journal of
Cleaner Production. 106. pp.189-204.
Verhulst, E. and Lambrechts, W., 2015. Fostering the incorporation of sustainable development
in higher education. Lessons learned from a change management perspective. Journal of
Cleaner Production. 106. pp.189-204.
Online
How to Overcome Resistance to Change in an Organization. 2018 [Online] Available
Through:<https://smallbusiness.chron.com/overcome-resistance-change-organization-
154.html>
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