Understanding and Leading Change Assignment- Hilton & Marriott Hotel
Added on 2020-06-06
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Understanding and Leading Change
ContentsINTRODUCTION...........................................................................................................................1TASK 1............................................................................................................................................1P1 Comparison of two organizations and impact of change on organization strategy andoperations.....................................................................................................................................1P2 Ways in which drivers of change affect leadership................................................................3P3 Measures that can be taken to minimize negative impacts of changes..................................4TASK 2............................................................................................................................................6P4 Barriers for change and their impact on leadership................................................................6TASK 3............................................................................................................................................7P5 Different leadership approaches.............................................................................................7CONCLUSION................................................................................................................................8REFERENCES................................................................................................................................9
INTRODUCTIONChange management is the essential part of business, companies have to makemodifications in its working process in order to sustain in the market for longer duration. Currentstudy is based on Hilton and Marriott hotel. Both are leading firms operate in the field ofhospitality (O'Donnell and et.al., 2015). Both are the closest competitors of each others, bothoffers quality products and services to their consumers and try to satisfy them. Present study willdiscuss way in which internal and external drivers of changes affect leadership and individualbehaviours. It will evaluate the measures that can support in minimizing negative impacts ofchanges. Furthermore, study will illustrate barriers for change and how they influence leadershipdecision making. In addition, different leadership approaches will be described in thisassignment. TASK 1P1 Comparison of two organizations and impact of change on organization strategy andoperations Changes are part of business unit, companies always try to modify its operations sothat it can run its business as per the current market requirements (Richards, 2015).Companies have to make changes in its policy, structure, strategy time to time in order toenhance profitability of the organization. These changes impact on strategy and operations togreat extent. Various changes implemented in organizationsThere are many types of changes are are implemented by company. These are asfollowing:Structural changes: This is the change which is done into structure of the organization.This supported in improving communication between employees and employers andmaking people aware with their responsibilities.Strategic changes: It is related with making changing in purpose and strategies of thefirm. This includes products, service changes, development of products or modification inexisting service procedure (Hallinger and Bryant, 2013).Process change: It is related with alteration in existing procedure, Creativity andinnovation are helpful in improving in effectiveness of process. 1
People: Innovation can support in encouraging people and developing their skills. By thisway people feel happy and they retain in the workplace for longer duration.Changes affect overall business operations of the firm to great extent. Technologicalchanges are the main modification that can support in improving the operational efficiency of thebusiness unit. Hilton hotel is planning to implement advance technology so that wastage anderrors can be minimized in the organization. On other hand Marriott hotel is planning to makestructural changes in its process. This is the type of change by this overall company'sperformance can be influenced. Change's impact on Hilton strategy and operationsMain objective of Hilton Hotel is to expand its business across the world and enhancesatisfaction level of its valuable consumers. Management of the organization always try toprovide high quality services and products to its valuable consumers so that their satisfactionlevel can be increased. Changes impact on its strategic planning and overall operationalprocedure to great extent. If there are technological changes then it would affect positively to theoperations and strategies of the company (Simons, 2015). As cited firm will be able to improveits efficiency level and would be able to produce high quality products and services toconsumers.Technological changes would be profitable for the company because by this way Hiltonhotel will be bale to coordinate with customers well. This may help the entity in its expansionand growth. But it can increase operational cost of the Hilton hotel that is negative impact ofchanges. Apart from this before implementing this change in the workplace entity will have tomake changes in its planning and strategy (Wylie, O’Neill, Miller and Jackson, 2017). Technological changes can impact positive on the Hilton hotel. By this way employeeswill be able to perform well and they will be able to reduce errors. This will help in providingquick and effective services to customers,. Technological changes will be positive for the growthof the firm and it will be able to gain competitive advantage. On other hand implementation ofadvance technologies will enhance cost of the company that would be negative impact ofchanges.Changes can affect the business unit in positive or negative manner. The success ofchanges are completely depends upon the employees and other staff members of the firm. Hiltonhotels adopts market and product development strategy. Company mainly focus on its expansion2
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