Understanding and Leading Change in Tesco and Asda

This report discusses the significance of adopting change within Tesco and Asda. It includes evaluation of leadership approaches with various change management models. The report also covers PESTLE and SWOT analysis of both companies, impact of change drivers on leadership, long term implications of drivers of change, force field analysis, and recommendations for planning and applying change.

Understanding and Leading
Change

Table of Contents
INTRODUCTION...........................................................................................................................4
PART 1............................................................................................................................................4
TESCO Plc. Overview............................................................................................................4
Asda overview........................................................................................................................5
PESTLE Analysis...................................................................................................................5
SWOT Analysis of TESCO Plc..............................................................................................7
SWOT Analysis of Asda........................................................................................................8
Impact of change drivers on leadership..................................................................................8
Long term implication of drivers of change in TESCO Plc...................................................9
Long term implication of drivers of change in Asda..............................................................9
Drawing conclusion along with recommendation with justification for planning and applying
for change with its impact analysis........................................................................................9
PART 2..........................................................................................................................................10
Force field analysis...............................................................................................................10
Resisting factors towards change.........................................................................................11
Making valid decision and outcomes based force field analysis to meet organisational
objective...............................................................................................................................11
Kottler’s 8 step model..........................................................................................................11
Lewin’s change management model....................................................................................12
Leadership approach dealing with change...........................................................................13
Critical evaluation of leadership approach effectiveness along with models of change
management..........................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Every business organisation like to get higher profit through their business. To get high
business, there is need to continue improve in the business operation in which it is essential to
take care of change in the business operation according to demand and necessity. To stay in the
market and for higher profitability, it is essential to increase the productivity in which require
high demand. This can be generated through making better and effective product that are
effective and can be in demand that fulfil customer needs. With time, customer demand gets
change and to stay in the market and competition, there is need to implement some change in the
organisation which can match the change demand and able to compete with new demand and
provide quality and better product in the market (Goyal, C. and Patwardhan, M., 2018). Towards
this, there is also need to implement some changes in the business organisation which can be
effective and enable business organisation to perform well and get higher business through
enhancing their productivity. There are various processes where issues are identifying or to
improve it there is need to change some operation and activities. Here, implementing change
help to cope with changing demand and enable organisation to accomplish their goals and
objectives. TESCO Plc is one of the highly growing business leading organisation with
enormous grocery stores. They are engage in retail sector with general merchandise and
groceries. In this report, there is discussion about the significance of adopting change within
organisation. It also includes evaluation of leadership approaches with various change
management (Ahmad, M.H. and Ismail, S., 2018).
PART 1
TESCO Plc. Overview
It is British multinational company that have large number of grocery stores in various
countries. It has headquartered in Welwyn Garden City, England. It was founded in year 1919 by
Jack Cohen. Tesco has expanded themselves since early 1990’s with operating in 11 different
countries. Tesco diversified themselves in area of retailing like clothing, electronics, toys, petrol,
books, furniture, software, telecoms, financial services and many more (Sultan, 2020).
They are also providing different sustainable product that provide better positive impact to
environment and attract large number of customer base for the business. They also implement

the optimum utilisation of resource that also play an effective role to save environment and
provide better and effective response towards use of resource and producing minimum waste.
They also introduce towards the online services which increases their range and provide large
number of customer base. They also use the refillable packaging facilities which contribute
towards the minimum use of packing material (Sunny and Salathiyan, 2022).
Asda overview
Asda refers to a British supermarket chain that have headquartered in Leeds, England. It
was founded in year 1949 and expanded in Southern England (Barker and et. al., 2021). Asda
also offer assistance for insurance along with payment services with mobile phone provider.
They also contribute in providing different value to their customer in which they apply strategic
changes in supermarkets. Asda has introduced Quieter hour between 2PM- 3 PM where they
serve people with disabilities through proving more welcoming environment. Here, they consider
customer with additional need to provide some additional values within society (Lunn, 2018).
PESTLE Analysis
Factors TESCO Plc. ASDA
Political Political
stability
This is the primary political factor
which can impact business
operations along with business
activities within organisation.
Political factor can impact the
country economy through
implementation of different
strategy to adopt determined
changes within organisation.
This factor impact activities and
business operation in respected
organisation (Hanelt and et. al.,
2021).
Brexit
impact
It impacts every business
organisation operation within UK
and impact the economy.
Asda majorly got impacted
through Brexit through creating
uncertainty within business
operations.
Economical Pricing
factor
Products and services pricing
impact sales of the organisation.
Asda products can be impact
majorly through their pricing

They should consider lower prices
of products and packaging
material should be reusable.
strategy where it impacts sales
of the products (Mikalef and et.
al., 2020).
Rising level
of income
People’s rising income level
provides potential to purchase
products and services that are
offered by the organisation. It
increases individual purchase
capacity and capabilities.
Increasing income level provide
increased capacity to increase
organisational sales.
Social Increasing
awareness
towards
sustainabili
ty
Increasing environmental
sustainability awareness within
society lead to increase product
sales in organisation. This help to
enhance sustainability in activities
and operations.
Such factor helps to improve
organisational brand image.
Social
value
Tesco provide reduced priced
product with increase social value
to society.
Asda additionally contribute
towards society that also
increase value within their
products with welcoming
atmosphere in their stores.
Technologi
cal
Increased
use of
online
shopping
Increasing use of technology
allow easy shopping that enable
customer in easy shopping (Shad
and et. al., 2019).
Increased use of mobile
application can help to increase
sales due to ease of customer.

Technology
advanceme
nt
Latest and advance technology
provides enable organisation to
use advanced technology which
can be effective to carry out
various operation along with
activities.
Latest technology allows Asda
to promote their product and
services that can be effective for
the organisation to increase sales
(Aramyan and et. al., 2020).
Legal Customers
rights
This help to attract their customer
through implementing and
focusing on customer rights with
proper organisational functioning.
Customer rights are considered
to avoid any barrier to
accomplish organisational goals
and objectives.
Employme
nt Act
This include ethical practices
within organisation.
Asda follows act to avoid any
type of legislative punishment.
Environme
ntal
Sustainabil
ity
This organisation uses sustainable
product which allow to attract
additional customer base.
Asda carry out different
activities and operations with
optimum utilisation of resources
towards sustainability.
Minimising
wastage
This factor considers and
contribute towards environmental
values in organisation.
This factor concerned with
minimising resources waste
towards carrying activities and
different operations.
SWOT Analysis of TESCO Plc.
Strength
Immense Market share- They are having high
market share through getting engaged in
serving general merchandise and grocery.
Weaknesses
Financial Errors- They are having allegation
about the overstating their overall profits which
is due to recognising irregularities.
Opportunities
Spreading sustainability awareness- Tesco
have opportunity to aware their customer about
Threat
Competitive environment- Increase
competition in retail sector lead to create high

use of sustainable product which can attract
large customer base and provide better
environment towards society contribution
(Gupta and et. al., 2020).
competitive environment and engage customer
to get better quality of product at reasonable
prices which is one of the big threat of Tesco.
SWOT Analysis of Asda
Strengths
Different range of products- Asda offers
different range of product which allow to
increase their customer base and help them to
fulfil customer needs along with their demand.
This enable them to retain their existing
customer base.
Weaknesses
Limited Global presence- Asda have limited
number of economic country which limit them
to serve more and make large customer base.
Limited global presence create barrier towards
the increasing large customer base.
Opportunities
Further expansion- Asda have high
opportunity to expand their business in
different economic nation that can provide
huge customer base.
Threat
Competitors in market- Increasing competition
lead to create huge threat for Asda.
Impact of change drivers on leadership
Leadership refers to guiding and influencing people to perform any task in effective
manner to accomplish any goal or objectives. It also plays an effective role to complete any work
that can motivate staff or employee towards same. In context to Tesco Plc., they contribute
towards adding values in their products and services that also includes sustainable products. This
help further expansion of organisation. Leadership approach in organisation may get affected by
drivers of change. Employee also work towards the implementation of change that may include
to perform different activities along with operations. Here, organisational representative gets
engaged in the leadership practice towards influencing staff and workforce to achieve the
organisational goal that contribute towards the additional values along with sustainable
environment (Ficapal-Cusí and et. al., 2020).

Referring to Asda, implication of leadership in the workplace lead to impact change in the
workplace. Here, implementing quieter hour is considered as an effective approach that are
effective and provide better response towards people with disability and enable them to feel
better with positive welcoming environment that attract customer base and provide value to
people. Representative engaged within leadership practices should determine to influence staff
and motivating to adopt toward the change and provide better organisational growth and success.
Long term implication of drivers of change in TESCO Plc.
Determined drivers of change lead to provide better support in sustainability which help to
carry out different operations along with activities (Wijethilake and Lama, 2019). There is some
initiation taken which include refillable packaging along with online grocery delivery can be
highly effective and provide better response towards the achieving organisational goal and their
objectives. Moreover, increasing awareness regarding environmental sustainability lead to attract
large number of customer base and help to provide positive result in society. It can also help in
expansion of business unit through contributing in additional values in environmental
sustainability.
Long term implication of drivers of change in Asda
Through implementing the Quieter hour in organisation, it allows to attract large customer
base and help to enhance good brand image. Moreover, implementation of this initiative lead to
provide better response towards serving people who are having additional requirements that
result in attract some specific customer base for the particular time period.
Drawing conclusion along with recommendation with justification for planning and applying for
change with its impact analysis
To implement changes effective, strategic planning should be considering in Tesco and Asda
both. Referring to Tesco plc (Gosnell, Gill and Voyer, 2019). Using hard cardboard for
packaging purposes, minimising plastic waste reducing uses of plastic can be some
recommendation that can lead to facilitate implementation for the desired changes that needs to
be carried out in the business activates or operations. Whereas, Asda may use customer oriented
approach that can allow to promote their initiation about the Quieter hour which include external
effort for the people with disabilities. This initiation can facilitate for achieving desired goals
along with objectives.

From above information, Tesco plc has been recommended that they should contribute
values in sustainability through minimising uses of plastic and reduce the negative impact. This
can also help to improve the brand image in society. On the other hand, Asda is recommended to
take initiatives which can provide customer some delightful experience about purchasing service
and products that are offered through company.
PART 2
Force field analysis
Force field analysis refers to the framework that should be consider towards the analysing
and determining factors that may influence about existing situation for achieving desired goal
and may also consider as a barrier (Sahu, Padhy and Dhir, 2020). Additionally, there are some
determined factor are follows:
Supporting Factors Resisting Factors
 Environmental Sustainability
 Innovative & creative approach
 Spreading awareness to implement
sustainability among customers
 Skilled workforce
 Fear of Failure
 Competitors in market
 Uncertainty within business
environment
Factors influencing change
Environmental sustainability- Thorough implementing this change, can allow to provide
better stability to the environment and enable to maximum utilisation of the resource. This may
include use of reusable packaging materials and refilling products offered through organisation.
Spreading awareness towards sustainability among customer- Customer within society
are determined to maintain and include sustainability within environment through considering
products along with services. This should be applied by customer to provide better sustainable
environment.
Innovation along with creative approach- Tesco should consider all the factors and aspect
that enable organisation to perform well through implementing appropriate and effective
strategies. It may also facilitate adaptation along with implementation of change effectively. This
innovative and creative organisational approach can help in growth and expansion of the
organisation.

Skilled workforce- Business organisation are comprised of skilled and efficient workforce
that may facilitates efficient operations along with activities. It also provides positive aspect
towards change implementation for organisational growth and their expansion (Baran and
Woznyj, 2020).
Resisting factors towards change
Competitors within market- Within highly competitive environment, other business
organisation play a high resisting role to get high profit. Towards this, new initiative can be
effective and may allow organisation to get engaged in serving grocery along with general
merchandise.
Fear of failure- Towards implementing change there is always fear or not getting success
of fail to it. This resist business organisation to perform different activities or business
operations.
Uncertainty within business environment- Business environment include various factor
that may lead to impact organisational operation and their activities. However, uncertainty in
business environment may also result in additional challenges that should be adapted towards
change within workplace.
Making valid decision and outcomes based force field analysis to meet organisational objective
Business operation within high competitive market can lead to risk of further investment to
stay in the competition. Through increasing sustainability awareness, it may lead to influence
overall sales of the organisation (Walton, 2021). Uncertainty within business environment, create
necessity for the organisation to use different strategic planning that can be effective and may
help to provide better response for better business development. Tesco contribute through adding
values within workplace. It also facilitates carrying out business activities and operations more
effectively.
Through referring force field analysis, it can be determined that business operation can be
support through including different factors like increasing consumer preferences towards
sustainability, business innovative approach, skilled workforce. On other hand, competition with
high level in market and fear to failure in business operations that may resist towards getting
higher profit for the business organisation.

Kottler’s 8 step model
This is the change management model which are taken in consideration for the specific
course of time for developing better implementing of the strategies effectively (Oreg and Berson,
2019). It can also help to determine some systematic procedure through including different steps
that can be adopted within workplace. These steps are discussed further.
Create urgency- It is initial step which include idenitifcation along with determination of
potential development of with future scenario. In this, there is need to convince people about the
problem which are faced by the business organisation towards achieving organisational goals or
objectives. Contribution in ideas and opinion can also consider effective strategy to implement.
Form powerful coalition- Towards forming powerful coalition, organisation should
consider leader from various department to convince workforce which are required within
workplace (Greany and Higham, 2018).
Creating vision for change- This step determine value which are effective towards change
adaption. It may also consider primary purpose which should be helpful in implementing change
at workplace to carry out different activities or operations.
Communicate vision- This step include considering changes in adaption of desired change.
Here, representative get engaged in management practices towards change that can also consider
ideas along with opinion for different employees at workplace (Pearse, 2019).
Remove obstacle- This change management step lead to remove the obstacle that can arise
to adopt desired change in the organisation. This may include review of job description,
organisational structure, employee performance for eliminating barrier.
Creating short-term wins- Towards implementing changes effectively within organisation
there is need to develop short term wins towards adopting change. It can help and support
achieve the long term goals.
Build on the change- Analysing short term wins can help to identify the factor that can be
either positive or negative to facilitate changes effectively (Khan and et. al., 2020). This may
include success story of change adoption towards hiring and training within organisation.
Anchor changes in corporate culture- It is final step that include employee recognition
about facilitation changes effectively. It also considers success story about adoption changes
among training along with hiring towards workforce in the organisation.

Lewin’s change management model
This framework model is another change management model that include systematic
procedure towards adopting change within workplace. It may include unfreezing, freezing,
changing which are going to discussed further (Von Treuer and et. al., 2018).
Unfreezing- This is the initial stage of the model which unfreeze change within workplace
and include effective communication with attaining maximum knowledge. This step also
includes factors determination that may result in opposing change adaption in workplace.
Information and knowledge provided through these step may lead to motivate towards accepting
change implementation towards carry out various activities along with operations. These step
may result to provide more value for determining needs along with significance towards change
in organisation (Wakkee and et. al., 2019).
Change- When workplace get unfreeze, then actual changes may get considered for the
actual implementation of strategy within workplace. It may also include desired strategy for the
ideal leadership practices to carry out different activities or operations. It also involves different
strategy that include trial-and-error method for facilitating most effective and suitable strategy.
Moreover, representative may get engaged in management practices that include maximum
participation and higher contribution for the adopting change in workplace.
Refreeze- These step may revolves sustaining particular change within workplace that may
consider improvisation to enhance changes. It may include identification along with
determination of factor that may support in being barrier towards change. This can also help to
ensure consistent improvisation, and feedback should be considering to acknowledge opinion
along with ideas towards change in workplace. Training and development plan may also organise
to support workforce to rid out from change in workplace (Nilsen and et. al., 2020).
Leadership approach dealing with change
Situational leadership can be effective leadership style that are used by an organisation to
implement changes effectively. Business should focus on developing sustainable approach in
business functions. Change also required to adopt sustainable approaches within their business
functions. There is need to have proper information about the effective response that are
associated with employee engagement for organisational operation and activities. Implementing
situational leadership style within business can help to effective achieve the organisational goal

and objectives. Towards, implementing new strategy leaders need to provide proper direction to
perform operation more effectively (Roberson and et. al., 2022).
Mentioned leadership style may also help company to provide effective direction that can
allow to achieve mentioned goals. It also provides clear vision to increase productivity. There is
need to advertise about the leadership style within market that can deploy marketing team that
may include number of marketing channel to attract customers in company business functions.
Critical evaluation of leadership approach effectiveness along with models of change
management
Situational leadership have high impact where effective strategy can be implemented to
perform well and get rid of the situation in better way. Determined change management model
also enable business organisation to use situational leadership along with determined change
model to ensure effective implementation of the plan (Wuryani and et. al., 2021). There are some
of the advantage of the situational leadership that may include providing better working
environment, flexibility, increasing leader awareness and others. There are some of the negative
aspect which are associated with situational leadership approach which have focus towards the
long-term approach, challenging maturity, lack of effectiveness towards task-oriented
environment and others (Henkel and Bourdeau, 2018).
CONCLUSION
From above discussion, it can have concluded that it is important to identify the need of
change and should include better strategy which can be effective towards adopting change within
business organisation. This report highlights major changes considered by Tesco plc, along with
Asda which contributes towards additional efforts for the sustainable environment for society.
Furthermore, long term impact of the drivers of change may lead to expand business organisation
for attracting large number of customer base for the offered product by respected business
organisation. This can also help to expand the business organisation through increasing their
customer base and earn more profit and stay in market for longer. Environment sustainability,
skilled workforce, creative along with innovative approach can result as influencing factor
towards change at workplace. Moreover, it also comprised of effective course of action which
are considered through Kottler’s 8 step, Lewin’s change management model. In this report, there
is discussion about the ways through which change impacts organisation strategy along with

operations. There is also discussion about drivers of change that influence organisational
behaviour. It also includes barriers of change that influence leadership decision making. This
report also consists of ranger of leadership approaches towards change initiatives.

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