Understanding Logistics and Operating

This essay discusses the importance of logistics and operating in business management. It covers topics such as managing quality, managing people in operation and supply chain, and the triple bottom line. The essay also provides insights into Toyota's manufacturing operations and offers recommendations for effective management.

Understanding logistics and operating.

Table of Contents
INTRODUCTION...........................................................................................................................3
COMPANY OVERVIEW...............................................................................................................3
MAIN BODY...................................................................................................................................4
Topic 1. Managing quality.....................................................................................................4
Topic 2. Managing people in operation and supply chain......................................................6
Triple Bottom line..................................................................................................................7
CONCLUSION................................................................................................................................8
RECOMMENDATION...................................................................................................................8
REFERENCES................................................................................................................................9

INTRODUCTION
Operation management is the administration of business practices in order to create the
greatest and highest level of effectiveness within the organization. This very important and
effective department of manufacture industry which is help to maintain quality of products. The
operation management have different functions which are helpful for business and owner for
managing process of produce goods and services at manufacture industry. This involves
planning, coordinating, controlling and organizing resources which are needed to produce.
Companies operation is included Logistic management which is the part of supply chain
management which plans implement a control the efficient or effective forward (Gregson,
2017). This includes a storage of goods and services which are related with information betwixt
origin point and point of consumptions to meet customers requirements. On the other side,
managing quality of product is very important part of industry. The managing quality is the
another approach of manage products at market place in effective manner. Managing people in
operation and supply chains is very important for supply chain management of industry. The
essay mainly focused on management quality for TOYOTA manufacturing company and
different aspects of managing peoples in organization.
COMPANY OVERVIEW.
Toyota motor is manufacturing operation in the United Kingdom which established in
1989. The company have their vehicle plant at UK which the first car rolled off the production
line. Production line is must be very important and effective for the business and for its growth
factors. It is the largest manufacturing company and its world first automotive company which
produce more than 10 million vehicle per year. After, the more year management is decided to
establish a manufacturing operations in the UK (Toyota manufacturing UK, 2019). The company
is believes for develop mutually beneficial by creating long term relationship based on mutual
trust with all suppliers. In that company have to make strategy to maintain their quality of
product in keeping long term relations with customers. This is another important elements which
creates more effective work. Recently company is faced issues which are related to their supply
chain management system and quality of products in that company decide to take return their
products from market. As per that company renowned products as per customers requirements.

MAIN BODY
Topic 1. Managing quality.
Managing quality is the important and effective act which is overseeing all the activities
and tasks which are needed to maintain a desired level of excellence. This includes various
determinations of quality policy, creation and application of the best quality planning with proper
assurance to control the quality and quality improvement within the company. The company
currently face various problems and challenges with their quality management process. Toyota
faces the biggest problem is its damaged reputation caused by the sudden acceleration which
recalls, a million in the government fines and massive lawsuits and various adjustment (The
biggest problem facing Toyota, 2019). The company is hurting most is an aging line-up of boring
cars. For that company needs to manage their products quality in effective manner by using Total
quality management. This approach is based on the concept of customers first and managing
continuous improvement as well as total participations that means involvement and inputs if all
employees. For the continuous improvement for Toyota motor company here is select Shewhart's
PDCA cycle. This support to continuous improvement. The have four stages which are plan-do-
check-act.
The first stage is plan is considered with three steps, first is identification of problem
here management find the problem in their production process. Second is problem analysis, here
management analysis problem like the related to which and the problem is quality management.
Third is developing an experiment is a viable process where management think about experiment
like process and adding new feature. The second stage of approach is Do, is the best stage where
management tests the solutions are best or not. The management is decided to recall products
form market stores and done medical test of each product (Baker, Croucher and Rushton, 2017).
The third stage is Check review the experiment and analyse results. Here, management is check
their result and performance is best and appropriate or not in the proper manner. Last stage, is
Act, take action which are based on what learned in the study like the changes are works or not
and go through the cycle again with a different plan. This is completely best for Toyota company
to improve their products through continuous improvement process.
On the other side, for managing quality of product and services, here is use ISO 9000
principles of quality management which are based on 7 principles. That senior management can
be applied to promote organizational improvement. The first principle of this model is customer

focus, this helps to understand the needs of existing and future customers through that company
is able to make best and effective products as per customer requirements as well as help to
manage customers relationships (Christopher, 2016). Leadership, is the second principle of ISO
which is established a vision and direction for organization, establish trust, model for creating the
best organization values in order to achieve goals and objectives of Toyota company. This
creates more effectiveness by providing the best direction to employees and staff of company
related to production process.
Engagement of people are the third principle which said that ensure about people's
abilities that are used and valued for the business. Employees are engaged properly then they are
able to give and share important information about the work to other as well as able to take ideas.
This help to solve each problem and create the best result of work. Process approach, which is
very important principle of ISO because this help to manage activities as processes, measures
capability of activities and develop resources effectively (Monios, 2015). In that Toyota
management is analysis their process of work for improve. The other principle of ISO 9000 is
improvement which is foremost for company in order to manage quality of product and services
of company in effective manner. Here, management is aligned improvement activities and learn
through continuous improvement. Through that manager make plan-do-check and act on process.
Evidence based decision-making is another process where company is make effective
and valuable growth of company. This help to management of Toyota company for check their
process of work and then take decision as per requirement. In this company able to reduce
mistakes and remove unnecessary hurdles from production process which are faced by company.
After, the decision-making a most important aspects which is relationship management identify
and select the best supplier for managing supply of product and services of company in effective
manner (Schliwa and Rhoades, 2015). This creates more effectiveness for Toyota in order to
manage working in respective manner. With the help of this management is creates wonderful
collaboration on improvement and development activities for business to manage quality of
product and services in effective manner. Those are principles for ISO which are help to
company for manage their production process with managing proper quality management of
products.

Topic 2. Managing people in operation and supply chain.
Managing people in the operation and supply chain is the another important aspect of
supply chain and logistic management. This helps to create more effectiveness for business by
motivating employees for work in the proper manner, as well as hiring the best talented
employees and staff for people in the proper manner. The hiring case study of Hard Rock Cafe is
looks for the individual energetic about them music and who love to serve (Hard Rock’s Social
Recruiting Strategy, 2018). Company is reached and applied by analysis of need and expectation
of company and for its employees. This help to hire appropriate employee which are based on
company standard. Their operation management is focused on optimizing workers who are fit for
job and making easier for employees to do their jobs in order to maximize efficiency.
In the same, management of Toyota can be hire new employee and staff members for
post as per taking decision for managing quality of product ad services as well as for increase
performance at market place. This creates more effectiveness for company to use effective
process for design products as per strategy. Employee management in operation and supply chain
is more important and effective for business performance and rebuild effective growth. With the
help of this company is able to make effective growth for business (Ye and Edwards, 2018). The
hiring process through social media is help to attract more candidates for work. With the help of
this, Toyota is get more talented candidates for their operation management and supply chain
management. In this management puts details of vacant post on social media apps and candidates
and job seekers are seen that and make calls for selecting in Toyota company. After, this long
process company found most eligible candidate for operation department.
On the other side, for managing employees by motivating them in an effective manner by
giving motivation by using theories and models of company. For that here is use Maslow
motivation theory. This theory consist with 5 factors which are starting with basic and reach
towards the highest level. This often the shape of pyramid basic needs at the bottom and the most
complex need at the top. These consider mots effectiveness for the people and for its growth
factors (Apter and Desselles, 2019). The first element of this theory is physiological need which
are very basic need of employees if that are fulfilled by company than they are able to creates
harder work for company. This consists an air, water and food for people are working within the
Toyota company in an effective manner. The second is safety and security, employees and staff
of operation and supply chain department needs safety and security at workplace. This help to

motivate people about their job safety and health safety this provides higher motivation to
peoples by creating more effectiveness for businesses.
Belongingness and love, refers the integration into social group, feel part of company
and group affectionate for proper relationship. This is most effective and valuable for business.
The proper belongingness of employees with their managers and peers are puts positive
motivation on employees mind (Thomson and McAdoo, 2016). With the help of this, employees
of Toyota company is fully engaged with company and goals are helped top managed work and
people of operations. The Esteem need is another which refers the respect for people, if manager
and team leaders is not respect to their employees then they are demotivated for work and not
able to give hard contribution for achieving goals and objective company with their operations
and supply chain management.
Self actualization reflects an individual desire to grow as well as develop to the fullest
potential. In these employees are looks for opportunities, choosing own versions as well as
challenging creative task. In that management of Toyota have to promote their potential
employees at higher post help to motivate employees in positive manner. Through that they are
able to creates harder efforts for achieve goals. With the help of motivation management is able
to manage employees in operations department and supply chain management.
Triple Bottom line.
The Triple Bottom line is the best and effective framework or theory model which is
recommends which companies commit to creating more focus on social and environmental
concerns just per they do on profits with proper business and functions. The main aim of this is
to measuring all these three dimensions which are includes in the approach. Here is most of the
businesses implies this approach in order to evaluate performance of for future. This help to
getting involved into the different aspects that help in getting various segments because that are
essential for doing working hours in the company (Triple Bottom Line (TBL), 2019). The first
element of this approach is people who are working in Toyota company. People in the
manufacturing company have to perform their task properly for gaining success by giving hard
work for designing best design of products and models. Other is planet, is refers measures the
environmental responsibility of firm in the proper manner. This refers reduce global warming
from the organization which help in increasing sustainability in business. This ensures those
factors affect to environment, in that manufacturing company are more affect to environment. In

that company uses technology and recycle their waste material. The last element is profit which
is the traditional measures of corporate profits and losses. There are three aspects which are help
to creates internal and external profits by generating profits. There are various segment which
can be used by Toyota to reduce those factors which affect to business in negative manner.
CONCLUSION
From the above essay it had been summing up the operation and supply chain
management has important for company and for its growth factors. In order to manage their
quality of product company had followed Total quality management and ISO 7 principles which
given proper direction to company for manage work. This had also covered a motivation and
hiring strategy for motivate people. The triple bottom line help to reduce affect of business on
environment.
RECOMMENDATION
Here is include some recommendations for company to manage operations of company
are as follows:
 In order to manage quality of product should use lean production help to eradicate
mistake from production process.
 In order to manage people in operation and supply chain company should use Hertzberg
two factors theory for motivation.
 Protect environment company should use technology for reduce environmental affect.

REFERENCES
Books and Journals
Apter, M. J. and Desselles, M. L., 2019. Understanding the motivation to fight: A reversal theory
perspective. Peace and Conflict: Journal of Peace Psychology, 25(4), p.335.
Baker, P., Croucher, P. and Rushton, A., 2017. The Handbook of Logistics and Distribution
Management: Understanding the Supply Chain. Kogan Page Publishers.
Christopher, M., 2016. Logistics & supply chain management. Pearson UK.
Gregson, N., 2017. Logistics at Work: Trucks, Containers and the Friction of Circulation in the
UK. Mobilities. 12(3). pp.343-364.
Monios, J., 2015. Integrating intermodal transport with logistics: a case study of the UK retail
sector. Transportation Planning and Technology. 38(3). pp.347-374.
Schliwa, G. and Rhoades, J., 2015. Sustainable city logistics—Making cargo cycles viable for
urban freight transport. Research in Transportation Business & Management. 15. pp.50-
57.
Thomson, D. and McAdoo, K., 2016. An exploration into the development of motivation to
exercise in a group of male UK regular gym users. International Journal of Sport and
Exercise Psychology, 14(4), pp.414-429.
Ye, W. and Edwards, V., 2018. Confucius institute teachers in the UK: motivation, challenges,
and transformative learning. Race Ethnicity and Education. 21(6). pp.843-857.
ONLINE
Hard Rock’s Social Recruiting Strategy. 2018. Online. Available through:
<https://www.work4labs.com/hard-rock-cafe/>
The biggest problem facing Toyota. 2019. Online. Available through:
<https://www.sify.com/finance/the-biggest-problem-facing-toyota-imagegallery-auto-
lblosCgghiisi.html>
Toyota manufacturing UK. 2019. Online. Available through: <https://www.toyotauk.com/toyota-
in-the-uk/supplier-relations.html>
Triple Bottom Line (TBL). 2019. Online. Available through:
<https://www.investopedia.com/terms/t/triple-bottom-line.asp>