Understanding Operations, Logistics and Supply Chain Management (UK)

Understanding Operations,
Logistics and Supply Chain
Management

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Managing Quality using TQM (Total Quality Approach)................................................2
JIT (Just in Time), Lean and Agility Approach................................................................4
CONCULSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Operational management can be described as administration's functions
accountable for handling the process of formulation of product and services. Planning,
organizing, coordinating and controlling are the certain steps involved in producing a
firm's goods and services. By doing resources which are scare in nature are effectively
utilized and best outcomes are achieved. This report is based on Birmingham Children's
Hospital which provide medical health to Adolescent mental children. This company is
situated in Birmingham, England and is successfully managed by Birmingham Women's
and Children's NHS Foundation Trust. This organization came into existence in the year
1862 (Ayers and Odegaard, 2017). There are three hundred beds facilities in this
hospital. It is a specialist type of hospital in UK and are providing best medicinal
services to Adolescent mental children across the globe. This assignment covers total
quality management tools in the their business functions. Many theories are adopted so
that best results can be attained in the cut throat competitive world. Triple bottom line is
deeply studied so as to frame the tactics accordingly.
MAIN BODY
The operations, supply chain and logistic management are explained as
functions that plays a vital role in handling and controlling material in an administration.
This directly or indirectly assist the organization to perform effectively or efficient to
create tough competition for existing rivalry in the global market. However, it is said that
operation management refers to as designing, managing and process of changing raw
material into finished goods. The completed product which is ready for consumption is
accountable to generate competitive advantages against rivalry which is a positive sign
for the company. Whereas, Logistic management is understood as gathering of
resources and materials from beginning to delivering the finished product to the king of
the customers (customers). It plays a significant role in achieving the set objectives of
the company. This act as a helpful and useful tool in order to manage goods and scare
resources of the enterprise. While, supply chain management is defined as movement
of materials and flow of goods is effectively and efficiently managed and controlled by
this department. Here, it covers, executing, designing, planning, monitoring and
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controlling of supply chain management activities so as to meet the desire needs and
wants of the customers (Biswas and Sen, 2017).
Birmingham Children's Hospital which is effectively serving it's medicinal services
across the globe. This organization is managed by Birmingham women's and Children's
NHS Foundation Trust. In the year 1862 which firm into existence and are successfully
proving best medical facilities to children and Adolescent Mental Health Service for the
city people. Sir Bruce Keogh is the present chair of this hospital while the chief
executive is sarah- Jane Marsh. This organization is successfully serving best and
modern medicinal treatment and facilities to their patients in order to serve them a better
childhood. There are numerous services offered by Birmingham Children's Hospital
such as, maternity, antenatal care, audiology, midlands hearing implant programmes,
rheumatology, andrology (semen analysis) etc. A team of six thousand staff are
framed so that they can provide best medical treatment to children's, women's and
families.
Birmingham Children's Hospital is effectively using Lean, JIT (Just in Time) and
Agility approaches so as to meet the set standards in the set time frame. This aid the
hospital to quickly delivers effective medical treatment to children as well as high quality
medical facilities are served to the customers so that they can recover early.
Along with hospital is keeping eye on properly managing quality and standards of
the medicines and treatment offered to the patients (Brinch and Jensen, 2017). To gain
competitive advantages against rivalry administration is focusing on production and
operating departments in order to upgrade the quality of the medical facilities. TQM
(Total quality management) is adopted by the firm to determine the quality of medicines.
Managing Quality using TQM (Total Quality Approach)
Total quality management (TQM) term can be explained as it is a management
approach for consumer focused administration which involves all the staff members for
continuous up-graduation in product and services. Birmingham Children's Hospital is
implementing TQM (Total quality management) aspects in order to serve best medical
services to the children and women. The following are the steps involved in TQM (Total
quality management) which are explained as follows:
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Stating vision: Birmingham Children's Hospital vision statements is “ For our
sick children only the best is good enough”. This statement aid the firm to work
effectively to provide them best medical facilities. Vision statement motivates the
nurses, physicians, doctors etc. to adopt to the dynamic environment so as to meet the
stated vision of the hospital.
Defining success: For Birmingham hospital success means recovering the kids
early and offering them best childhood. Here, this organization is framing effective
tactics to gain success over the years against competitors. By training the physicians.
Nurses, Doctors etc. success can be attained on regular basis. As well as the chances
of recovery of children's can be raised and best childhood is provided to them.
Involving everyone: The best results for children can be attained when each
and every employees such as, physicians, doctors, surgeons, nurses etc. is
contributing their abilities and skills for medical service. By this overall performance of
staff members are improved in positive way. Moreover, best decision is taken with
mutual understanding of staff members in order to provide best medical treatment to the
women's, families and children (Fayezi and O'Loughlin, 2017).
Designing approach: By adopting effective approach in the working premises of
Birmingham hospital in the set time frame effective results can be attained. Along with
this hospital is able to grow and develop in the global market on continuous basis.
Formulating effective approaches assist the administration to flourish in medical field as
compared to competitors. As well as huge market ratio is captured in the neck to neck
competitive world.
Doing the work: Employees of the hospital are working with honestly and
patiently as well are adoptable to the dynamic environment. By doing so Overall
performance of employees can be increased. Here, in Birmingham Children's hospital
every employees like, surgeons, nurses, doctors, physicians etc. are accountable for
their assigned duties. So, each and every employee work actively to cure the patient
admitted in the hospital.
Checking the results: The staff members of the Birmingham hospital regularly
examine the status of patient so that modifications in treatment can be done
accordingly. It aid the firm to build goodwill in the eyes of the customers for longer time
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period. Any errors prevailing in the hospital sector can be upgraded by monitoring the
results or outcomes.
Acting on the findings: As per the requirements hospital makes changes in the
medical and treatment so that early recovery can b e done of the kid (Grant and Wong,
2017). Birmingham hospital on immediate basis formulate changes to get best results
out of the findings. The top level management of hospital take quick and immediate
steps for the findings so as to attain huge revenue in neck to neck competitive world.
Systematizing improvements: Birmingham hospital is successful in serving
appropriate treatment to kids because hospital make modifications in sequence order
weather in terms of strategies, way of staff working, policies, business functions etc. All
this leads to raise goodwill in the eyes of the customers over the years.
JIT (Just in Time), Lean and Agility Approach
Birmingham Children's hospital adopts certain approaches in their business
functions so to survive in the open market place (Schönsleben, 2018.). Approaches aid
the enterprise to meet the dynamic preferences of the medicinal field. Here, are certain
approaches such as, Lean approach, JIT (Just in Time) and Agility approach are
implemented in the hospital premises which are discussed as under:
JIT (Just in Time) approach: This approach is executed by hospital sector as in
case of emergency medical treatment can be provided to the patient on immediate
basis. This helps Birmingham hospital to meet the demand of the customers on
immediate basis. Which leads to raise in market value as compared to the rivalry. It
motivates doctors, physician, nurses etc. to perform their duty effectively which saves
uncountable lives of children, women's and families. As per the dynamic environment
the changes in policies and working style is changes to cope up with the uncontrollable
environments preferences.
Lean approach: It is a Japanese manufacturing industry that minimize waste
without affecting the productivity of the business. Birmingham Children's Hospital adopts
in the working premises so that scare resources can be utilized at the optimum level for
best outcomes in medical field (Heizer and Munson, 2017). By adopting Lean
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approaches in hospital the set objectives in the global market are accomplished. As well
as revenue generation ratio is increased in positive way and profit is further is used for
growth and development of the hospital in the UK market.
Agility approach: Birmingham Children's Hospital execute this in order to
respond to the unpredictability of constructing software. It is core element for survival in
the cut throat competitive world. Modern techniques assist the hospital to cope up with
uncertain circumstances prevailing in the pen market place. Effectively adopting this in
hospital sector leads in saving numerous innocent lives of kids.
Arnold Palmer hospital (APH) over the years is adopting TQM and JIT
approaches in their working premises so as to meet the demands of the customers for
medical treatment. By this act firm is able to raise productivity and profitability against
competitors in the global market (Salam, 2017). Along with this they Arnold Palmer
hospital is able to bing emotionally the loyal patient for future treatment in the
competitive market place. So, if Birmingham Children's Hospital adopts this approaches
and total quality management in their business operations firm will be able to gain huge
market share as well as potential patient can be raised for the services. However, the
workforce efficiency of the doctors, nurses, physicians etc. also uplift which leads in
accomplishing of better services for children's in UK.
Triple Button Line covers social, economical and environmental approaches. It is
examined effectively in the global market in order to grab the loop holes of others and
turning them into their opportunities. Birmingham Children's Hospital is a leading and
successful firm in United Kingdom. With their best medical practices and facilities
children's, women's and families are cured perfectly are living their live happily (Hugos,
2018). The explanation of economic, environment and social approaches are explained
as follows:
Environmental approaches: In the global market Birmingham Children's
Hospital is considering distinguished dynamic environmental forces in their enterprise
which are, changing climate, environmental Pollution ,weather, pH level of soil,
recycling of waste material, pH level of water etc. In order to over come this unique
strategies are designed in the international market. However, this is considered as the
advantageous and helpful for both environment and organization as hospital can survive
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for longer time period. Ignoring of this forces can bring huge loss to the hospital; in the
coming years.
Social approaches: Norms, society customs, traditions, culture, religion,
language, caste etc. come under social factors. Birmingham Children's Hospital is
considering the numbers of impelling elements in the administration that are very
benefiting for hospital business across the globe. Cultures, educational level standard in
Birmingham Children's Hospital, trend of community etc. though this aid meeting the
desired set standard within set time duration. However, these core element aid
community and Birmingham Children's Hospital in accomplishing the advantages from
the community and the administration. Whereas, hospital staff members which are,
nurses, surgeons, physicians, doctors etc. give effective productivity in their
performance which leads to beneficial for organization. And in return potential
employees for their efforts are given incentives and reward in the working premises in
order to motivate them to continuous their performance. By carrying out this approaches
effectively in hospital competitive advantages against competitors can be attained in the
cut throat competitive world.
Economic approaches: Interest rate, tax rate, wages, laws, governmental
activities etc. come under economic forces. Whereas, there are numerous number of
elements stated under economic forces. Birmingham Children's Hospital is considering
this approach as the most significant in the external environment. As slight fluctuation
in this approach brings huge modifications in the hospital sector working scenario.
Business associates in attaining specific goals and objectives in specified time frame
as they considered it as the core element for hospital growth and development in the
international market (Mamic, 2017). This directly or indirectly benefit the UK economy
as well as the hospital. If the exchange rates and inflation rates are low of country and
in favour of Birmingham Children's Hospital then this could help the administration in
reaching to new heights in the cut throat competitive world.
From the above discussion it can be recommended Birmingham Children's
Hospital should scan and examine the external environment effectively to frame
effective tactics in the international market. To grow successfully in the cut throat
competitive market place quality of medical facility need to monitored on continuous
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basis so that errors can be eliminated in the initial stage. Hospital need to determine
distinguished areas like, supply chain, operations and logistic, Human resource,
research and development, Sales and purchasing, accounting and finance. Top level
management keep eye on the quality of the medical department so that tough
competition can be created for others. Modern plant and machinery is adopted in the
hospital so as to improve the standards of the medical facilities as well as to gather
huge revenue for growth and development. However, Birmingham Children's Hospital
measure the external forces such as, environmental, social and economical factors so
that unique strategies can be formulated to over come the government interference
while operating hospital in the United Kingdom. This forces motivates the staff members
and enterprise to work day and night to set tough benchmark for others working in the
same field (Manners-Bell, 2017).
CONCULSION
From the above discussion it can be calculated that maintaining operations,
supply chain and logistic management helps the administration to grow and expand in
the international market. This are the core elements of the hospital which needs to
effectively implemented in the working premises. By doing so set goals and objectives
are accomplished in the neck to neck competitive world. Various approaches such as,
JIT (Just in Time), Lean approach and Agility approach are deeply studied so as to
frame the strategies accordingly in the cut throat competitive world. Triple Button Line is
covering social, environmental and economic forces and are scanned effectively in the
open market place. By doing so competitive advantages is gained against competitors
which is a positive sign for the organization. Total quality management (TQM) is
effectively implemented in the business operation activities so as to firm smoothly in the
open market place. This helps the business associates to achieve set standards and
emerging needs of the customers easily.
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REFERENCES
Books and Journals
Ayers, J. B. and Odegaard, M. A., 2017. Retail supply chain management. CRC Press.
Biswas, S. and Sen, J., 2017. A proposed architecture for big data driven supply chain
analytics. arXiv preprint arXiv:1705.04958.
Brinch, M., Stentoft, J. and Jensen, J. K., 2017, January. Big data and its applications in
Supply Chain Management: findings from a Delphi Study. In Proceedings of the
50th Hawaii International Conference on System Sciences.
Fayezi, S., Zutshi, A. and O'Loughlin, A., 2017. Understanding and development of
supply chain agility and flexibility: a structured literature review. International
Journal of Management Reviews, 19(4), pp.379-407.
Grant, D. B., Trautrims, A. and Wong, C. Y., 2017. Sustainable logistics and supply
chain management: principles and practices for sustainable operations and
management. Kogan Page Publishers.
Heizer, J., Render, B. and Munson, C., 2017. Operations management. Pearson
Education Limited.
Hugos, M. H., 2018. Essentials of supply chain management. John Wiley & Sons.
Mamic, I., 2017. Implementing codes of conduct: How businesses manage social
performance in global supply chains. Routledge.
Manners-Bell, J., 2017. Supply chain risk management: understanding emerging threats
to global supply chains. Kogan Page Publishers.
Salam, M. A., 2017. The mediating role of supply chain collaboration on the relationship
between technology, trust and operational performance: An empirical
investigation. Benchmarking: An International Journal. 24(2). pp.298-317.
Schönsleben, P., 2018. Integral logistics management: operations and supply chain
management within and across companies. CRC Press.
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