Project Report on Total Quality Management
10 Pages2780 Words48 Views
Added on 2020-06-05
Project Report on Total Quality Management
Added on 2020-06-05
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UnderstandingOperations,Logistics and supplychain Management
Table of ContentsINTRODUCTION...........................................................................................................................1Operation functions................................................................................................................1Service delivery system..........................................................................................................2Manufacturing process...........................................................................................................3Infrastructure used by Ford to manage delivery system.........................................................3Theories related to the operation, logistics and supply chain management...........................4CONCLUSION................................................................................................................................5RECOMMENDATION...................................................................................................................6REFERENCES................................................................................................................................7
INTRODUCTIONEvery organisation have key aim and objective is ti understand the needs and wants ofthe customers and then serve them different products and services so that they help them to raiseproductivity and profitability of the venture. There are different type of departments that areinvolved in the organisation that work together in order to attain the common gaol and objectiveof the venture. Every department has different operation and activities, which that there areseveral issues faced by the employees related to their roles and responsibilities (Slack Brandon-Jones and Johnston, 2013). Other than that supply and demand also plays very significant role inthe organisation, this is because it is one of the factor at which sales of the products aredependent. While doing this process, there are different type of issues that are being faced by thebusiness such as relationship with the different suppliers, quality of the raw material,technological changes etc. managing suppliers is one of the key issues faced by the venture, thisis because organisation need to maintain good relationship with the suppliers so that they canserve quality raw material to them on time and when needed. The key focus of this research isbeing made on Ford. It is one of the most famous and multinational automotive organisation,which was incorporated on June 16, 1903 (Asgari, Nikbaksh and Hill, Farahani 2016). Thecompany sells auto-mobiles and commercial vehicles under the Ford brand and most luxury carsunder the Lincoln brand. Ford also owns Brazilian SUV manufacturer, Troller, and Australianperformance car manufacturer FPV. The key objective of selecting this organisation is theventure used to maintain their productivity and profitability but introduction of similar type ofreduced their revenue. They have slowly reduced their performance in the market place with thatthey are facing several issues related to supply chain management, quality management etc. Operation functionsManagement is the social process by which different roles and responsibilities are beingfulfilled by every individual in the venture on order to regulates the different operations of theventure so that desired goal can be achieved. There are four key function that are being used bythe Ford, that are planning, organising, direction and controlling. Other than that strategic plan isbeing made by the firm which helps them to achieve the long term operations of the firm. Withthat when the organisation is creating the strategic plan they used to focus on key three aspectsthat customer's satisfaction, quality of products and services and manufacturing process. These1
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