Understanding People and Organisation

This assessment explores the concept of Emotional Intelligence and its impact on personal and professional life. It discusses the importance of self-awareness, self-management, social-awareness, and relationship management. The assessment also includes a personal experience and the need for improvement in certain areas of emotional intelligence. References to relevant books and journals are provided.

UNDERSTANDING
PEOPLE AND
ORGANISATION

TABLE OF CONTENTS
MAIN BODY..................................................................................................................................3
REFERENCES................................................................................................................................5

MAIN BODY
The main concept explored in this assessment is the Emotional intelligence which plays a
major role in the individual’s personal and professional life. According to Peter Salovey and
John Mayer, Emotional Intelligence is the ability to recognise, manage and make use of one’s
emotions in positive ways in order to relieve the stress, communicate efficiently, coordinate with
others and therefore overcome the challenges and resolve the conflicts (Mayer, Caruso and
Salovey, 2016). It affects individual’s physical health, mental health, performance at the
workplace, relationships and even the way in which the person behaves socially (Ghandeharioun
and et.al., 2019).
I have tested my emotional intelligence through a test introduced by Global Leadership
Foundation which helped me in knowing myself and the way I use my emotions in my personal
and professional life. The test consisted of 40 questions which I answered. The scores were
calculated out of 10 for each of the quadrant in which the results were assessed i.e., Self-
awareness, Self-management, Social-awareness and Relationship management. The scores of the
test are displayed in the screenshot attached below:
Figure 1: Results of the Emotional Intelligence self-assessment
Source: The Global EI Test Results, 2020
I realized after giving the test that I am aware of my emotions (Self-awareness) and its impact
and also able to evaluate my strengths and weaknesses along with much confidence in myself.
3

But I am not good in managing the emotions (Self-management) as I let my emotions to interfere
in my professional life which hinders my performance. I must focus on the goals to be achieved
instead of becoming emotional and diverting myself and changing the goals. This can also be
evaluated from the theory of emotional intelligence by Mayer, Salovey and Caruso that emotions
must be well-managed and must not affect the professional life of a person (Cherry and et.al.,
2018). So, I need to improve myself by managing my core feelings like anger, sadness, fear, joy
and many more in order to foster the quality of my life.
I also faced this when I was working in an IT company where I needed to work in a team to
make a software but unfortunately one of the team member involved my personal life in the
corporate discussion which hit me so hard that I was unable to carry on with the project. That
time, I was unaware of the emotional intelligence and its four quadrants. But after analysing this,
I realize that if I had not let others influence my work I would have able to achieve my goals.
The test also made me realize that I am partially aware of the social aspects like understanding
others and their needs (Social-awareness). I was not able to read the currents of the
organisational life and to build effective decision networks. I also faced this as I proved myself
ineffective in meeting the needs of the clients just because I was blown off by their feelings and
did not focus on their needs. But from the test I also realized that I am good at managing the
relationships as I supported my colleagues in achieving their goals and also helped them in
strategic-planning which build my bonds with them and also build effective teams by promoting
cooperation (Relationship-management).
Therefore, I need to improve myself in self-management and social awareness which can only be
improved my keeping my emotions and goals different. I must not let my emotions dominate or
fluctuate my goals. in this way only, I will be able to control my emotions and foster my
performance in the corporate life. I must lay emphasis on my goals and the organisational goals
and must not be diverted by my emotions in any way. So, the results of the test given by me were
accurate as I faced the similar things in my experiences also when I was unaware of all these
quadrants of Emotional Intelligence.
4

REFERENCES
Books and Journals
Cherry, M. G. & et.al., (2018). Do doctors’ attachment styles and emotional intelligence
influence patients’ emotional expressions in primary care consultations? An exploratory
study using multilevel analysis. Patient education and counselling. 101(4). 659-664.
Ghandeharioun, A. & et.al., (2019, September). Towards understanding emotional intelligence
for behavior change chatbots. In 2019 8th International Conference on Affective
Computing and Intelligent Interaction (ACII) (pp. 8-14). IEEE.
Mayer, J. D., Caruso, D. R. & Salovey, P. (2016). The ability model of emotional intelligence:
Principles and updates. Emotion review. 8(4). 290-300.
Online
The Global EI Test Results, 2020. [ONLINE]. Available through :<
http://globalleadershipfoundation.com/cgi-bin/eiscore.pl>
5

6