Understanding tourism, hospitality and events experiences

Understanding tourism, hospitality
and events experiences
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Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................9
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INTRODUCTION
Customer experience is a part of internal as well as subjective response that will have any
indirect or direct contact with hospitality industry. It is generally happens in the course of
purchase, use, service and also taken initiated by consumer. Indirect communication often
involved unplanned encounter with the suitable representation of hospitality industry’s product,
service, and brands. Customer is central factor that help for creating own personal experience
within tourism and hospitality industry. It will be considered as a recommendations, criticisms,
new reports, reviews and advertising. The good experience is that when multiplicity within
features of product and service in the organization. The documentation will describe about the
customer experience within hospitality industry, it will create experience design and how it will
influence from other in global marketplace.
MAIN BODY
Discuss about the role of customer plays in experience design and evaluate the role of customer
creation experience.
Customer expectations are basically set up in part by their previous experience with
hospitality industry offering. Many peoples are instinctively compare each new experience,
positive and other things. So as it is important for hospitality industry to maintain the better
services which help for increasing better brand image among potential consumers. The
experience of customer always created the strong brand reputation, brand image and position
because many people revisit the hotels. Expectations can be reshaped by market condition, client
personal situation and competition (Ahn, Lee and Schmitt, 2019). Even when the hospitality
industry own brand that would established expectation. In most of cases, customer can feel
disappointed due to lack of facility and service. For example- Hilton transformed their buying
product and service over internet which become reliable experience. It is extended that set of
process to select best service after checking availability via internet. However, an effective job
creating positive consumer expectation. They can easily turned into fulfil requirement of every
person.
Generally, a good design makes both weightiest and routine consumer experience for
checking best price, resolve queries and place order in effective manner. However, even many
customers are dissatisfaction and also control the potential client experience that would be
overcome it (Högberg, Ramberg and Wästlund, 2019). In UK, many hospitality industries are
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