UNICEF Child Care: Systems Development for 24x7 Online Services

This report discusses the approach to systems development, system requirements, project cost benefit analysis, project schedule, system information requirement investigation techniques, and reflections and conclusions for UNICEF Child Care's CRM software implementation. The report suggests that the CRM software will provide several benefits to the employee staff and the admin staff, including 24x7 online services, interconnectivity between subsidiaries, and inventory management. The report recommends that UNICEF Child Care create an IT department and implement the CRM software in their premises.

COIT 20248: Information Systems Analysis and Design
Term 3, 2017
Assessment 1 - Systems Development
Lecturer: Lecturer Name
Tutor: Tutor Name
Prepared by:
Student Name
Student Number

Table of Contents
1. Introduction.......................................................................................................................................1
2. Approach to Systems Development..................................................................................................2
3. Systems Requirements......................................................................................................................3
4. Project Cost Benefit Analysis.............................................................................................................4
5. Project Schedule................................................................................................................................6
6. System Information Requirement Investigation Techniques...........................................................10
7. Reflections and Conclusions............................................................................................................11
8. References.......................................................................................................................................12
Page 1

1. Introduction
The chairman of UNICEF Child Care is John Smith and the organisation is run by certain
group of people. Headquarter of the organisation is located in Sydney. The organisation is
known to provide care and support for the under privileged children aging between six
weeks and thirteen years. The children’s parents those who want UNICEF Child Care’s
service will have to register and they can simply enjoy their service. They have to pay a
minimal stipend every month.
UNICEF Child Care has several objectives-
 To build a platform so that the UNICEF Child Care can cater 24x7 services to the
children through online
 To manage supplies products’ stock level across the five subsidiaries of UNICEF Child
Care- Sydney, Brisbane, Melbourne and Gold Coast
 To deliver yearly statement to the children’s parents
 To transmit thank you reply message to the children’s parents those who are willing
to pay the fees online
Page 2

2. Approach to Systems Development
UNICEF Child Care requires an IT team who will help them to design a CRM accounting
software. The software will improve their business activities. The IT support team will install
and configure the software in their systems across the five subsidiaries of UNICEF Child Care.
UNICEF Child Care needs a cloud platform to host the CRM software online. The AMAZON
AWS or Microsoft Azure can be a suitable choice for them. The employee staff and the
admin staff can stay connected with each other across the five branches. The admin staff
can keep track of the supplies products. UNICEF Child Care can communicate with the
children’s parents.
They may seek help from third party vendor services. It will be better if they appoint an IT
team in their premises.
Page 3

3. Systems Requirements
Systems requirements can be divided into two groups- functional and non-functional
requirements.
Functional requirements of UNICEF Child Care-
i. The installation of the integrated system will be conducted in real time. The system
depends on several periodic updates
ii. The employee staff across the five branches will use the common database
iii. The IT support team will install and configure the CRM software in the employees’
system. They will take responsibility and will install the antimalware programs in the system
in the system. He antimalware programs will safeguard them from the intruders’ threat
iv. UNICEF Child Care will have to spend handsome amount of money to implement he
software however, they can be assure that the software will benefit them in the long run.
Non-functional requirements for UNICEF Child Care-
i. The software must be prepared in a manner such that the software be used smoothly. It
must be user friendly
ii. The software must be prepared in a manner such that the software if gets corrupted by
any means can be restored very easily
iii. The team will have to ensure safety and security of the software. The IT team must install
the antimalware programs; the program will protect the system from the intruders’ attack.
Page 4

4. Project Cost Benefit Analysis
The project manager has prepared the project plan. The project plan contains the list of
activities along with the scheduled budget and resources for every project activities. The
cost benefit analysis will help to know the possible outcome of the project. The project
manager as well as the stakeholders can analyse whether the project budget will give them
benefit or not.
Cost-Benefit - INPUT VALUES
CRM Software Configuration for UNICEF $ 5,800.00
Preparing Draft for CRM Software $ 3,480.00
Set Up of Database and gathering of Data from Database Server $ 14,560.00
Database Interconnection across Rock Hampton, Gold Coast, Sydney
and Brisbane
$ 6,440.00
Total $ 30,280.00
Stock Availability Check of Inventory $ 9,800.00
Preparing Draft for CRM Software $ 3,840.00
Detailed Review of Software Specifications $ 3,840.00
Total $ 17,480.00
CRM Software Go-Live $ 6,000.00
Testing $ 6,240.00
Total $ 12,240.00
Discount Rate Used 6.00%
Page 5

Table 1: Project Cost Benefit Analysis table
Figure 1: Project Cost Benefit Analysis
Page 6

5. Project Schedule
Task Name Duratio
n Start Finish Predecesso
rs Resource Names Cost
CRM Software 46 wks Thu
19/04/18
Wed
06/03/19 $69,040.00
Project Scope 5 wks Thu
19/04/18
Wed
23/05/18 $5,800.00
CRM Software
Configuration for
UNICEF
5 wks Thu
19/04/18
Wed
23/05/18 Project Manager $5,800.00
Detailed Analysis of
CRM Software 7 wks Thu
24/05/18
Wed
11/07/18 $11,160.00
Preparing Draft for
CRM Software 3 wks Thu
24/05/18
Wed
13/06/18 3 Project Manager $3,480.00
Detailed Review of
Software Specifications 4 wks Thu
14/06/18
Wed
11/07/18 5 Software Developer $3,840.00
Getting Approvals to
Further Proceed 4 wks Thu
14/06/18
Wed
11/07/18 5 Software Developer $3,840.00
Development of CRM
Software with the
Alignment of UNICEF
Business
14 wks Thu
12/07/18
Wed
17/10/18 $19,880.00
Coding for CRM
Software
Implementation
7 wks Thu
12/07/18
Wed
29/08/18 7 Software Developer $6,720.00
Set Up of Database 7 wks Thu
12/07/18
Wed
29/08/18 7 Software Developer $6,720.00
Database
Interconnection across
Rock Hampton, Gold
Coast, Sydney and
Brisbane
7 wks Thu
30/08/18
Wed
17/10/18 9,10 IT Support
Department $6,440.00
Testing 6 wks Thu
18/10/18
Wed
28/11/18 11 Software Tester $6,240.00
CRM Software
Operations Aligning
Business
9 wks Thu
29/11/18
Wed
30/01/19 $17,640.00
Gathering of Data
from Database Server 4 wks Thu
29/11/18
Wed
26/12/18 12
IT Support
Department,Software
Tester
$7,840.00
Stock Availability
Check of Inventory 5 wks Thu
27/12/18
Wed
30/01/19 14
IT Support
Department,Software
Tester
$9,800.00
CRM Software Go-Live 3 wks Thu
31/01/19
Wed
20/02/19
15 Software
Developer,Software
$6,000.00
Page 7

Tester
Project Closure 2 wks Thu
21/02/19
Wed
06/03/19 16 Project Manager $2,320.00
Figure 2: Gantt Chart
The project plan is prepared by the project manager. The work break down structure
illustrate the work packages in details that are needed to be carried out. The work break
down structure image demonstrates the project dependencies as well. The project
stakeholders can get to see he critical path of the project.
Page 8

Gantt Chart
Page 9

The gantt chart shows all the project activities in details. The workflow of all the activities
can be acquired from the image. The critical path can be analysed from the diagram.
The project goal is to develop and implement CRM software. The children’s parents can be
able to pay fees through their website. The employee staff and the admin staff can stay
connected with each other with the help of the software throughout day and night 24x7.
They need to assign IT development team and IT support team. The developer team will
develop the software and the support team will install the CRM software and provide
necessary training.
The project scope is to develop the CRM software that will enrich their business
performance in mere future. The software will keep track of the supplies products. The
children’s parents can be able to pay fees through their online website. The parents can get
the yearly statement as well.
Page 10

6. System Information Requirement Investigation Techniques
The stakeholders’ list associated with the project are-
Resource Name
Project Manager
Client
Software Developer
Software Tester
IT Support Department
In this project three investigation methods have been implied. ‘Prioritise System
Requirements’, ‘Defining System Requirements’ and ‘Gathering Information’ have been
utilised that can be considered useful for this UNICEF Child Care project.
‘Gathering Information’ comes with certain useful facilities. The resource stakeholders can
have an idea about the cloud CRM implication. The CRM software will interconnect all the
subsidiaries of UNICEF Child Care. The administrators as well as the employees of the five
subsidiaries can interact with one another. The administrators can manage the products’
stock. Therefore, UNICEF must seek immediate assistance from IT team and implement CRM
software in their premises.
UNICEF must create an IT department for their premises. The business analysts and the
administrators can have the general idea about the inventory’s stock and based on that they
can order the products that they need. In this way, UNICEF can be aware of the advantages
of CRM software from ‘Defining System Requirements’.
UNICEF Child Care can keep record of the inventory. The CRM software can aid them to stay
interconnected. These two advantageous features fall under ‘Prioritise System
Requirements’.
Page 11

7. Reflections and Conclusions
According to me, the software will provide several benefits to the employee staff and the admin
staff. They can work 24x7 and provide excellent customer service. They can stay connected with the
children’s parents all the time. According to me, the software is also beneficial, as the employee of
the organisation can remain connected with each other. The admin staff can check the stock level
and can order the products needed. The software thus will ease the business process.
I find this project very useful. I find out various means by which UNICEF can be benefitted by
implementing the CRM Software. I believe UNICEF with the aid of CRM software can provide better
support to the children. The administrators can manage the five subsidiaries well. UNICEF will be
having a bright future.
Page 12

8. References
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Fullerton, R.R., Kennedy, F.A. and Widener, S.K., 2014. Lean manufacturing and firm
performance: The incremental contribution of lean management accounting
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Harrison, F. and Lock, D., 2017. Advanced project management: a structured approach.
Routledge.
Kerzner, H. and Kerzner, H.R., 2017. Project management: a systems approach to planning,
scheduling, and controlling. John Wiley & Sons.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Sarapaivanich, N. and Patterson, P.G., 2015. The role of interpersonal communication in
developing small-medium size enterprise (SME) client loyalty toward an audit
firm. International Small Business Journal, 33(8), pp.882-900.
Storey, J., 2014. New Perspectives on Human Resource Management (Routledge Revivals).
Routledge.
Wouters, M. and Kirchberger, M.A., 2015. Customer value propositions as
interorganizational management accounting to support customer collaboration. Industrial
Marketing Management, 46, pp.54-67.
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