Role of Leaders and Managers in Different Situational Contexts
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This article discusses the role of leaders and managers in different situational contexts and explores various theories and models of approach, including situational leadership, systems leadership, and contingency. It emphasizes the importance of effective leadership and management in organizations.
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Management and Operations Table of Contents
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INTRODUCTION...........................................................................................................................1 Section 1.................................................................................................................................1 3. How the role of a leader and the function of a manager apply in different situational contexts...................................................................................................................................4 4. Apply different theories and models of approach, including situational leadership, systems leadership and contingency....................................................................................................5 Section 2:.........................................................................................................................................8 3.Explain the key approaches to operations management and the role that leaders and managers play.........................................................................................................................9 7.CONCLUSION...........................................................................................................................15 REFERENCES..............................................................................................................................16
INTRODUCTION Operation management is regarded as the administration of entities activities for developing a higher level of effectiveness that is possible into company. Management is regarded as the vital aspects of firm that refer to effective planning, arranging, guiding and controlling of practices as well as resources. On another side, for supporting their function, operations are performed through organisation that is considered to the work which are perform for attaining firm's goals (Asef‐Vaziri, 2015). As per the scenario, the undertaken organisation for this report isAirdri,which is hand dryers manufacturer having headquarters is in UK. This report covers differentiation among leaders and managers roles and function along with usages of this aspects into firm. Moreover, explanation of role that leader and managers plays into various situations, several theories and model of leadership approach, key approaches to operation management, its importance and value are undertaken. Apart from this, evaluation of factors into business environmentwhich affect decision making and operation management are also discussed in this report. Section 1 1.An introduction to the organisation and management structure Airdri are considered as the UK manufacturer of hand dryers. It manufacture hand dryers such as Cannon hygiene, Redring and Bobrick for many years. Moreover, its new product concentrates upon expectation lifespan, best aesthetics as well as quite sound outputs while still providing satisfactory dry times. The brand that respective organisation includes Quad, Quazar, Quest and Quartz (About Airdri Hand Dryers. 2019). In respect to its organisation structure, they adapt flat structure as in this few or no management level among administration as well as staff. In organisation, there are various roles as well as characteristics of manager and leader which are needs to be distinguished in respect of examining the scope of its functions. While manager is define as a person which manages the function of firm (Baxley and et. al., 2016). On the other hand leaders are the individuals who are accountable towards leading people to attain targets efficaciously. 1
Management structure: ThemanagementstructureofAirdriisflatasithasfeworlesslevelof management among employer and employees. In this structure, employees has less power while promoting towards increased involvement in process of decision making. 2.Definition of manager and leader: Manager is regarded as person who are liable to perform as well as in charge various practices as well as task of entities. It possess staff who have to report them for doing task efficaciously and appropriately.Moreover, it is accountable for controlling as well as administering employees and person.As per the view point ofDeresky, maanger is define as person who have answer ability for planning, hiring, guiding as well as controlling staff members. The manager who are working in Airdri have to manager all the operations that is performed their. Leader is regarded as person who possess superior post in specific areas as well as has higher education degree. These individuals influence as well as leads another one to obey them for attainment of optimistic outcomes. As per the view point ofGao, “Leaders are the one who aids into framework development for motivating individuals to utilise its ability as well as skills which leads towards performing task appropriately so that it may lead workers to attain outcomes. Comparing various characteristics as well as roles of manager and leaders RolesLeaderManager Plan of actionIt performs that plan of action thatisdevelopedthrough managerswithassistanceof its staff as well as low-level. Itdevelopplanofactionfor entities to attain objectives. CommunicationThe Airdri leaders play a vital role into communication as it has to direct as well as control itsworkersaswellas assistant. TheAirdrimanageralsoplays vital role in this aspects in which ithastointeractaswellas communicatewithwhole workers of entities. CharacteristicsLeaderManager 2
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InstructionItguideitsstaffaswellas personneltodothework effectively. Itprovidesinstructiontoits subordinates as well as assistant in order to perform efficaciously. Risk takingIt is very much concern about new aspects as well as take risk for doing that. Itconcernaboutreducingor controllingriskthatisoccurred through innovation. Management by objectives This is regarded as the theory which is established through Peter Drucker for attaining the business objectives in appropriate and efficacious way. It is also known as performance management, which intent to bring objectives among staff and entities. It is also called management by outcomes which means that particular objectives for entities that have to be attained on certain goals that have to be accomplished on specific duration (You, 2015). Moreover, this is planning as well as controlling system in which both subordinatesand manager perform together in order to describe enterprise objectives and developed targets to be attained. The management by process are described below:Determining or revising firm's objectives: Airdri required to develop vision and mission for entities. Without establishing business objectives, it can not move forward for the attainment of outcomes.Translating business objectives to staff: As per Peter, objective have to be developed according the SMART aspects. It may aids Airdri to deliver this to person effectually and appropriately in order to attained goals. Moreover, this SMARTobjectivesassistsstaffaswellasrenderdirectionforoutcomes attainment.Stimulate participation of staff for ascertaining objectives: This is vital for Airdri to has participation of all staff performing into entities for attainment of objectives. It may perform in effectual way in case objectives are shared with employees.Monitoring progress:The main objectives are developed as per the SMART concept that may be measurable in easier way. If this cannot be evaluated then goals have to be observed as well as facilitate direction for attainment. It may 3
aids Airdrito perform effective practices of monitoring as well as business progress. Evaluation and rewards attainment:This is regarded as the last management by objective steps in which assessment is performed in case of attainment of goals, reward is facilitated to staff. It is developed to improve performance at all the stages into firm. 3. How the role of a leader and the function of a manager apply in different situational contexts. As shows above, managers as well as leaders plays effective role into Airdri. However, the business surroundings is quite dynamic into UK. Thus, this is needed that variousleadersroleaswellasmanagerfunctionareanalysedinrespectofits applicability into various situations. Therefore, in respect of Airdri some situations are are described underneath and explained role of manager and function of leader to resolve these situations : Staff commitment:This is regarded as the situation that raise in almost all entities. This is vital to keep consistency into their operations as well as assure high performance development. Moreover, for organisation such as Airdri, staff commitment is regularly emerging circumstances in which leaders and manager needtoopt appropriateas well s distinctapproaches that maximises staff involvementintoentities.However,managerfunctionandleadersroleare distinctly used into this circumstance. For example, the important function that have to be performed through manager is communication. It will aids person to facilitate precise and clear guidance so that they may become excel in its performance understanding that effectively it can do its work. Also it will involve communicating desires of firm from their personnel that will facilitate motivation to staffinrespectofmaximisingitsloyaltytowardsfirm'soperation(Gunase, karanIrani and Papadopoulos, 2014). On another side, undertaken organisation leaders have to opt situational leadership style in this circumstances as this will aids its leader lead its employees as per the situation and involve them into 4
decision making that will promote its involvement due to being an active aspect of entities development. Disputes: This regarded as the situation that occurs into various organisation. It isa the situation that is occurred within Airdri because of lack of communication between many many managers. As because of this, staff work according to its own conception which may raise problems in accomplishment of targeted goals. So, in order to overcome from this leader have to communicate with workers as well as render them training programme. Leader required to applied system approachastheyconcentrateoncomplyingmethods,processaswellas legislation for performing task. The manager function of Airdri is to perform effectiveplanningaswellasguidancetoitsstafftocomplychannelof communication for communicating with its workers. Thus, all task has to be delegated to staff in order to do the practices appropriately. 4.Applydifferenttheoriesandmodelsofapproach,includingsituational leadership, systems leadership and contingency Leadership is regarded as the management ability to set and attain objectives, corrective actions, outperforming competition as well as motivating others for greater performance (Kanki, 2019). There are many theories that have to be adapted through Aridrileadersincontextofenhancingperformance,developmentaswellas sustainability of organisation. Thus, few of these prominent approaches of leadership are described underneath: Contingency leadership approach:This regarded as the leadership approach which perform upon notion that leadership is a dynamic practices and no specific style can satisfy various circumstances into firm. Moreover, it concern about particular variable which is associated with surroundings that may ascertain to adapt effective style for provided circumstances. Airdri have to concentrate upon that leaders traits which may be opted into provided circumstances. There are many users of undertaken firm who has several requirements. In this scenario, it required to utilised this style to accomplish its needs. Situational leadership approach:This is regarded as the leadership approach which is also known as adaptive leadership (Mizuta and et. al., 2013). It is 5
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established through Ken Blanchard as well as Paul Hersey. There are several circumstances which is raise into entities in which leads have to opt appropriate style for attainment of objectives. The efficaciousness of this particular style basedonmanycircumstances.Situationalleadershipstylemaybyapplied through Airdri in which common style to do the task is opted. This approach many be utilise through them in order to accomplish modified demands of its audiences. The situation may be affiliated to disputes resolution, turnover of employees and many more that have to be resolved through utilisation of this style for profitable results. It may be benefited forto accomplish its audiences needs and accomplish its requirements effectively. System leadership approach:This is regarded as the leadership approach that concern about development of situation in which person works many roles as well as accountabilities in order to maximise productivity (Morse, Babcock and Murthy, 2014). This particular approaches utilises principles such as designing of system, strategy of firm, procedures of society, human behaviour and others. In case this approach is obeyed through Airdri then it have to concentrates upon obeying process, methods, rules, strategy and others. The task is done as systematised way for attaining their goals. Chaos theory: It is part of mathematics which looks certain system which are very sensitive in nature. Small change in system make to behave in complete and different manner. Such types of theory is used for random events which may arise at organisation or workplace. Strengths, weakness and application: The main strengths, weaknesses and application of Chaos Theory in context of Airdri are given below: Strengths-Thestrengthsareshowingdynamicsofbusinesscycleand transferring into econometrics. Weaknesses- It has poor policy and simple economic model which does not provide accurate information. 6
Application-Thistheoryisusedorappliedinvariouscontextssuchas engineering, science, biology, ecology, physics, computer science and so on. Management by objectives: This is regarded as the theory which is established through Peter Drucker for attaining the business objectives in appropriate and efficacious way. It is also known as performance management, which intent to bring objectives among staff and entities. It is also called management by outcomes which means that particular objectives for entities that have to be attained on certain goals that have to be accomplished on specific duration (You, 2015). Moreover, this is planning as well as controlling system in which both subordinatesand manager perform together in order to describe enterprise objectives and developed targets to be attained Strengths, weakness and application: The strengths, weaknesses and application of Management by Objectives theory are as follows: Strengths- This helps in better managing, clarifying organisation objectives, encouraging personal commitment and developing controls among one another. Weaknesses- Main weaknesses are failure in reaching MBO philosophy, lack in providing guidelines to goal setting, danger of inflexibility and mainly focus on short term objectives and goals. Application- Such model is used by management and employees to know about attainment of goal and objectives of business in best manner. 5. Conclusion: Fromtheabovesection,ithasbeensummarisedthatleadershipand management are important function of organisation. Leader leads their follower where as manager has to manage each and every activities and operations of business. Both has to play their own role and responsibilities in an effective manner. There are various situations which may arise in business that has to be solved by manager and leader. Different types of theories are used such as MBO, Chaos and so on. 7
Section 2: 1.Introduction of operations management of Airdri: Operation management is considered as an administration of business activities for developing huge level of effectiveness as much as possible into entities. The operation management of Airdri involves various task such as delegating resource for manufacturing hand dryers, transforming raw material into finished goods, designing process and others so that all practices related to operations can be performed in effectual way and accomplish clients demand. 2.operations management functions Operational functions of Airdri: The various operational function of Airdri are discussed below: Control and Distribution Systems:Both control and distribution system is vital for entities. Control system is considered as a system that facilitates the expected responsethroughcontrollingfirm'soutput.Onotherhanddistributionsystemis considered as a sequential flow of process practices and system that are designed as well as linked to provides and observe movement of products or services from source to clients.ThisfunctionofoperationmanagerisperformedintoAiirdriasthisits productivity, developed performance and others. Transformation of raw material into finished goods/services.:The main intent of business is to produce effective quality of products by optimal utilisation of resources and obtain revenue. The vital operation manager function is to ascertain demand of 8
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goods and transform raw material into finished products for meeting clients needs. Airdri mayalsoascertaintheirproductdemandsforobtainingmoreincomes.Itisa procedures that aids them to reduce waste and minimise production cots. Also, it is beneficial for Airdri as it help to render goods at affordable cost and leads towards accomplishing clients expectations. Process design:It is considered as an act of transforming an entity's goals, vision as well as available resources into discernible. Measurable means of attaining objectives. Into this function of Airdri operation management product is into various partsthat is helpful in exact production methods. So, that their products cana be manufactured in more effective way. Capacity management:This is considered as an act of assuring that a business enhances their potential practices as well as output of production. In this operational functions, their manager of Airdri are accountable for whole aspects of operations capacity. Moreover, in this long term process capacity are match with their products demand for attaining its objective effectively and efficiently. Logistics and inventory management:Logistics management is also called the supply chain management which is utilised for meeting the demands of consumers by planning,controllingandimplementingofeffectualmovementaswellasstorage associated to information, products and services. On other side, inventory management is regarded as supervision of non capitalised assets as well as stock items. This operation management function is performed into Airdri so that they can effectively meet their customers demands. Scheduling: This is considered as the procedures of organising, controlling as well as optimising task and work pressure into manufacturing process. This operational function is performed into Airdri as through this they can able to allocate machinery resources, plan production resources and others. It will aids them to accomplish the task is more effective manner. Role ad responsibility of managers in key operations functions: 9
Theoperationalmanagerplaysvariousrolesandresponsibilitiesintokey operation function of Airdri are discussed below: The role and responsibilities of Airdri operation manager is to ascertain demand of goods and transform raw material into finished products for meeting clients needs, supervision of non capitalised assets as well as stock items,to allocate machinery resources, plan production resources and other. Moreover, they are also accountable forassuring that a business enhances their potential practices as well as output of production and designed as well as linked to provides and observe movement of products or services from source to clients. 3.Explain the key approaches to operations management and the role that leaders and managers play. Operation management is regarded as the integration of overall techniques as well as methods which are adapted into firm for implementing and managing various function effectually. Moreover, the concept upon which this particular aspects perform is associated to maximisation of firm's effectiveness into its operations and resources (Olhager, 2013).In respect of Airdri, there are many operations into organisation like display, logistics, sales, supply and others. Whole theseoperation are vital for firm to support its various plan of action and practices. Moreover, into these functionsthere is an activist role as well as accountability of managers. Into logistic, manager need to deliver , trace as well as handle supply chain effectiveness. In addition to this, into marketing and sales managers are accountable towards opting effectual channels as well as assure proper execution of consumer service management within organisation. In relation ofAirdri, there are many operation management approachwhich are needs to be understandable and used through firm for supporting the firm's structure as well as functions. Some approaches are described underneath: Total quality management: It is regarded as the operation management approaches which is opted through entities that is associated to assure maximised quality into methods, services or goods (Pagell and Shevchenko, 2014). The scope of total quality management is quite board and thus, this can be adapted through organisation into all functions within entities. In 10
Airdri, this particular approach is is efficaciously used into its various operations like product delivery, sales and others. An entities effectively improvise their system of transportation for assuring that efficiency can be attained into these operations. JUST IN TIME Inventory This is regarded as the procedures of an organisation in which raw material are obtained through suppliers according to the anticipated needs into firm. The concept upon which this operation management performs, the level of inventory should be at optimum level that is needed to effectually minimise the extra cost of their administration and maintenance as well. Airdri witnesses an efficacious execution of similar prominent segment of product. This company have an delivery of various hand dyers that are of good quality have to keep stock. Thus, it aids them to save cost as well as inventory level effectively. Six Sigma: It is defined as set of tools as well as techniques for improving process of organisation. This was introduced by Bill Smith during performing into Motorola in year 1980. This is considered as an approach which is concentrated upon developing quality, finding as well as obviating impacts and reduce variability into production methods. So, there are few strategies like minimising set up times, staff engagement and others. It aids respective entities to develop its product quality that is produced at firm. 4.Internal business environment SWOT analysis: StrengthsWeaknesses It produces the low noise as well as minimises energy consumption. Theyarecommittedtowards incorporating sound level minimisation It only deals into hand dryers products . Also, they have operating from various years but they are not very well known company. 11
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into continuous product development. OpportunitiesThreats They may expand their product line throughmanufacturingmayothers electronics products. Themainthreatisthattheyhave various competitors which also deals into many electronic goods. Importance of operations management: Operation management is utilised through small, medium and large entities for attaining their targeted goals effectually. The operation management has its own value as well as importance to attain its business goal (Ramasamy and et. al., 2013). In firm such asAirdri, operation management holds vital value as this aids them to enhance their efficiency as well as ability to manage their operations. There are many pointers that represent its operation management value and importance that are described underneath:Productivity: This is regarded as the one of the main aspects that creates operationmanagementvalueisthatthisaidsinmaximisingorganisational productivity.Airdri have some operation that has extended after brining its new products. Thus, operation management of respective organisation contributes to enhance operational level productivity. Such as TQM assists them to analysis as well as ascertain the loop hole within firm's operation like product delivery, supply and others can aids them to adapt techniques as well as procedures which assures development into same and thus, maximise firms productivity. 12
Profitability:Thisisregardedastheotheraspectthatshowsoperation management value into entities. Just in time inventory assists organisation such asAirdrito evaluate the wants of its goods that keeps level of stock under controlaswellasminimisecostsassociatedtoproductmanagement, depreciation cost and others. It aids them to enhance efficacious profit because ofsavingoutstandingcostamountwhichcanbeinvestedintoeffective opportunities. Importance of operation management: Few operation management importance at Airdri are described underneath:Product quality:Operation management aids to maintains products quality through utilising the approach such as total quality management. Airdri have to deliver effective quality of products to its audiences in appropriate way. It will aids in maximising brand value as well as goodwill of entities at competitive market. Therefore, this is vital for enterprise to offers higher quality products or services for gaining more profitability. Enhancerevenue:Operationmanagementexecutemanyapproachesfor enterprises to maximise its revenue as well as sales. It facilitates advantage to Airdri through executing this particular approach needed by them. Thus, this enhances revenue for enterprise for expanding it practices as well as operations in various areas to increase profitability and sales as well as which drives towards enhancing value and goodwill at competitive market. Minimisation of wastage:The operation management assists in minimising wastage by TQM (Shi and et. al., 2014). The main intent of Airdri is to enhance manufacturing as well as minimising wastages for gaining higher profitability. This is essential for respective organisation to opt approaches for profitable results for obtaining competitive edge. Consumers satisfaction: The main aim of each and every enterprise is to facilitate satisfaction to its audiences appropriately. As they are the one who purchase its products as well as maximise its revenues as well as sales. Airdri have to opt those activities, approaches and plan of action in order to render 13
satisfactiontoclientsinpropermannersothatitmayraiseitsprofitand productivity. 5.Assess how these have impacted the external business environment factors that affect decision-making by leaders and managers PESTLE ANALYSIS This is considered as tools which is utilised to analysed the external factor and its impact upon manager and leaders decision making: Political factors:This factors impact performance of Airdri and it involves export policy, trade policy and others so this influences the plan of action that are made through manager. For example manger of Airdri have to change its operations based on respective country government rules. On other side leaders assists them to execute that strategies in proper manner. Economic factor:the performance of Airdri is depends upon economic condition of country. In this respect new machinery, tax rate as well as interest rate reduces then this will an opportunities for selected firm to buy that at lower cost. So, in this both leaders and manager of Airdri has to formulate efficacious decision that is gainful for them such as they should buy equipments. Moreover. Leaders may render direction as per the analysis of market as well as create assumptions related to futuristics manufacturing requirements. Social factors:As entities is performing within competitive marketplace in order to produce quality as well as creative goods for their users. This may aids to develop affirmative impact over society regarding products and firm. The main goals are obtaining higher sales, profit and others. Therefore, manager have to analysis audiences requirements and produce as per that. Leaders has to implement that policies and plans regarding legislation which may be follow through whole employees for producing effective quality products. Technological:Manager of Airdri have to examine marketplace as well as know about new technology that is required to manufacture products. In case they do not utilised the advanced one which will leads towards not meeting desired outcomes. Manager required to formulate profitable that is beneficial for employees and attain its objectives. Moreover, leaders have to understand the way of utilising advanced technology so that they may drives their subordinates effectively. 14
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Legal factors:This includes various legislation such as copyright, equality act and others. UK government has done various amendments related to some act. So, this influence the leaders as well as managers decision-making making as they have to comply all the changes done in regulation as well as also consider that whole are implemented in more appropriate way. Environmental factors:Thisis vital factors because of enhancing shortage of raw material, climate and others. So, Airdri have to manufacture its products through less pollution so that the environment do get harm. This impact the decision making of leader and manager as it have to make strategies related to their production process and also leader have to guides their staff members so that they may able to do the task in more effectual manner. 6.Continuetocommentonhowoperationalefficienciescanbe improved to successfully meet business objectives using appropriate management and leadership approaches. There are various factors which may affect operational management as well as decision making of authority. For operating the business at competitive marketplace, this is vital to examine all the factors for gaining optimistic outcomes. These factors many be external and internal which drives enterprise to adapt modification effectually. Few of the factors into business surrounding which affect operation management as well as decision-making through manager and leader are described underneath: Corporate social responsibility:This regarded as the integration of socially beneficial program as well as activities within business culture as well as model of corporation. This is considered as the vital aspects of entities into current scenario.Itistheaccountabilityofoverallprofitabilitygainingcompanyfor developing committee as well as society. Airdri have to do operation function in its entities in which leaders as well as manager required to develop decision as per corporate social responsibility. Culture: Culture is regarded as the term that concern towards large as well as diverse set of in tangible social life aspects. The culture of Airdri is distinguish 15
from another entities. Because of cultural differences, operation management is impact which may hamper its quality as well as productivity. In this manager as well as leader has to formulate decision as per the culture that is common for overall person who are performing into firm. This may aids in attainment of objectives with efficacious results. Values: This is regarded as the fundamental as well as basic beliefs which direct or encourage actions or attitudes. It aids entities to ascertain what is essential for them. There are few moral values that are established through entities in which it perform for profitable outcomes (Slack, 2018). These moral values directs them related to effective and ineffective things into entities. In case such value is not adaptedthroughoperationmanagementofAirdrithenitcannotattainits objectiveseffectively.Bothleadersaswellasmanagerhastodevelop appropriate decisions related to enhance products value as well as satisfying its audiences within entities. Ethics: This is regarded as a moral philosophy or morals code which is practised through individuals or group of person. Moreover, it is a code of conduct that is setthroughentities.Thesearedependsupontheprinciplesthatdirect enterprises to perform its practices in appropriate as well as proper way. It is the factorsthatmayaffectoperationmanagementasitconcentrateupon manufacturing products or services. For instance, they have to utilise principle for product manufacturing. The Airdri leaders as well as manager have to develop decision as per ethics. Sustainability: Sustainability is regarded as the procedures or state that may be maintained at particular level for longer period. Operation management have to concentrate upon attaining business sustainability without restraint futuristics demands. It have to manufacture for meeting itsaudiences requirements into both present as well as futuristic period. Managers as well as leader of Airdri have to develop decision as per the examination of considering futuristic needs. Supply of raw material:It is the factor which may affect practices as well as operations of Airdri as there are modification into climatic condition because of which suppliers can not able to deliver raw material to enterprises when needed. 16
It drives to reduce profit and sales as undertaken organisation can not able to delivergoodstoaudienceswhentheyrequiredit.Itmayaffectoperation management and decision making of leaders. In this leader have to guide its staff tocheckrawmaterialsavailabilityinadvance.Themanagerhaveto communicate to supplier in advance regrading its needs as well as facilitate at stipulate time without any failure. Thus, all the above mentioned factors impact as well as influence the operation management as well as decision making effectively and effectually. How operations management is helping to achieve Airdribusiness objectives: Operational management is helpful in attaining Airdri business objectives as this aids to deals with problems such as practices, design as well as maintenance and develop of system which is utilised for manufacturing their products or services. Moreover, this also aids an entities to attain their main objective of generating more profitability as well as enhancing their shareholders by their practices. 7.CONCLUSION As per the above mentioned report, it has been concluded that management and operations are vital aspects which is to be involved into firm. Comparisonof different leaders as well as managers role and characteristics permits firm to differentiate its functioning. Also, the usages of these roles and functions facilitates an insight upon how it perform into various cases. Moreover, various models as well as theories can be applied through leaders in respect of performingits responsibilities effectively. Also, operation management key approachesand its value aids in examining how several operation may be used to attain its goals. In addition to this, there are various factors which affects firm's operation management as well as decision-making permit them to obtain insight of how managers and leaders can be influenced through these as well as accomplish objective effectively. Recommendations: 17
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This is recommended to Airdri that they have to manage their operations in more effective way by performing various operational function appropriately and effectually. Moreover, it is also suggested to them that they can utilise some advance supply chain management and distribution system to that t6ehir products can be supplied as well as distributed in more quicker and effective way. 18
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