Role of Leaders and Managers in Different Situational Contexts
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This article discusses the role of leaders and managers in different situational contexts and explores various theories and models of approach, including situational leadership, systems leadership, and contingency. It emphasizes the importance of effective leadership and management in organizations.
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Management and
Operations
Table of Contents
Operations
Table of Contents
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INTRODUCTION...........................................................................................................................1
Section 1.................................................................................................................................1
3. How the role of a leader and the function of a manager apply in different situational
contexts...................................................................................................................................4
4. Apply different theories and models of approach, including situational leadership, systems
leadership and contingency....................................................................................................5
Section 2:.........................................................................................................................................8
3.Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................9
7.CONCLUSION...........................................................................................................................15
REFERENCES..............................................................................................................................16
Section 1.................................................................................................................................1
3. How the role of a leader and the function of a manager apply in different situational
contexts...................................................................................................................................4
4. Apply different theories and models of approach, including situational leadership, systems
leadership and contingency....................................................................................................5
Section 2:.........................................................................................................................................8
3.Explain the key approaches to operations management and the role that leaders and
managers play.........................................................................................................................9
7.CONCLUSION...........................................................................................................................15
REFERENCES..............................................................................................................................16
INTRODUCTION
Operation management is regarded as the administration of entities activities for
developing a higher level of effectiveness that is possible into company. Management is
regarded as the vital aspects of firm that refer to effective planning, arranging, guiding
and controlling of practices as well as resources. On another side, for supporting their
function, operations are performed through organisation that is considered to the work
which are perform for attaining firm's goals (Asef‐Vaziri, 2015). As per the scenario, the
undertaken organisation for this report is Airdri, which is hand dryers manufacturer
having headquarters is in UK. This report covers differentiation among leaders and
managers roles and function along with usages of this aspects into firm. Moreover,
explanation of role that leader and managers plays into various situations, several
theories and model of leadership approach, key approaches to operation management,
its importance and value are undertaken. Apart from this, evaluation of factors into
business environment which affect decision making and operation management are
also discussed in this report.
Section 1
1.An introduction to the organisation and management structure
Airdri are considered as the UK manufacturer of hand dryers. It manufacture
hand dryers such as Cannon hygiene, Redring and Bobrick for many years. Moreover,
its new product concentrates upon expectation lifespan, best aesthetics as well as quite
sound outputs while still providing satisfactory dry times. The brand that respective
organisation includes Quad, Quazar, Quest and Quartz (About Airdri Hand Dryers.
2019). In respect to its organisation structure, they adapt flat structure as in this few or
no management level among administration as well as staff.
In organisation, there are various roles as well as characteristics of manager and
leader which are needs to be distinguished in respect of examining the scope of its
functions. While manager is define as a person which manages the function of firm
(Baxley and et. al., 2016). On the other hand leaders are the individuals who are
accountable towards leading people to attain targets efficaciously.
1
Operation management is regarded as the administration of entities activities for
developing a higher level of effectiveness that is possible into company. Management is
regarded as the vital aspects of firm that refer to effective planning, arranging, guiding
and controlling of practices as well as resources. On another side, for supporting their
function, operations are performed through organisation that is considered to the work
which are perform for attaining firm's goals (Asef‐Vaziri, 2015). As per the scenario, the
undertaken organisation for this report is Airdri, which is hand dryers manufacturer
having headquarters is in UK. This report covers differentiation among leaders and
managers roles and function along with usages of this aspects into firm. Moreover,
explanation of role that leader and managers plays into various situations, several
theories and model of leadership approach, key approaches to operation management,
its importance and value are undertaken. Apart from this, evaluation of factors into
business environment which affect decision making and operation management are
also discussed in this report.
Section 1
1.An introduction to the organisation and management structure
Airdri are considered as the UK manufacturer of hand dryers. It manufacture
hand dryers such as Cannon hygiene, Redring and Bobrick for many years. Moreover,
its new product concentrates upon expectation lifespan, best aesthetics as well as quite
sound outputs while still providing satisfactory dry times. The brand that respective
organisation includes Quad, Quazar, Quest and Quartz (About Airdri Hand Dryers.
2019). In respect to its organisation structure, they adapt flat structure as in this few or
no management level among administration as well as staff.
In organisation, there are various roles as well as characteristics of manager and
leader which are needs to be distinguished in respect of examining the scope of its
functions. While manager is define as a person which manages the function of firm
(Baxley and et. al., 2016). On the other hand leaders are the individuals who are
accountable towards leading people to attain targets efficaciously.
1
Management structure:
The management structure of Airdri is flat as it has few or less level of
management among employer and employees. In this structure, employees has less
power while promoting towards increased involvement in process of decision making.
2.Definition of manager and leader:
Manager is regarded as person who are liable to perform as well as in charge
various practices as well as task of entities. It possess staff who have to report them for
doing task efficaciously and appropriately. Moreover, it is accountable for controlling as
well as administering employees and person. As per the view point of Deresky,
maanger is define as person who have answer ability for planning, hiring, guiding as
well as controlling staff members. The manager who are working in Airdri have to
manager all the operations that is performed their.
Leader is regarded as person who possess superior post in specific areas as well
as has higher education degree. These individuals influence as well as leads another
one to obey them for attainment of optimistic outcomes. As per the view point of Gao,
“Leaders are the one who aids into framework development for motivating individuals to
utilise its ability as well as skills which leads towards performing task appropriately so
that it may lead workers to attain outcomes.
Comparing various characteristics as well as roles of manager and leaders
Roles Leader Manager
Plan of action It performs that plan of action
that is developed through
managers with assistance of
its staff as well as low-level.
It develop plan of action for
entities to attain objectives.
Communication The Airdri leaders play a vital
role into communication as it
has to direct as well as control
its workers as well as
assistant.
The Airdri manager also plays
vital role in this aspects in which
it has to interact as well as
communicate with whole
workers of entities.
Characteristics Leader Manager
2
The management structure of Airdri is flat as it has few or less level of
management among employer and employees. In this structure, employees has less
power while promoting towards increased involvement in process of decision making.
2.Definition of manager and leader:
Manager is regarded as person who are liable to perform as well as in charge
various practices as well as task of entities. It possess staff who have to report them for
doing task efficaciously and appropriately. Moreover, it is accountable for controlling as
well as administering employees and person. As per the view point of Deresky,
maanger is define as person who have answer ability for planning, hiring, guiding as
well as controlling staff members. The manager who are working in Airdri have to
manager all the operations that is performed their.
Leader is regarded as person who possess superior post in specific areas as well
as has higher education degree. These individuals influence as well as leads another
one to obey them for attainment of optimistic outcomes. As per the view point of Gao,
“Leaders are the one who aids into framework development for motivating individuals to
utilise its ability as well as skills which leads towards performing task appropriately so
that it may lead workers to attain outcomes.
Comparing various characteristics as well as roles of manager and leaders
Roles Leader Manager
Plan of action It performs that plan of action
that is developed through
managers with assistance of
its staff as well as low-level.
It develop plan of action for
entities to attain objectives.
Communication The Airdri leaders play a vital
role into communication as it
has to direct as well as control
its workers as well as
assistant.
The Airdri manager also plays
vital role in this aspects in which
it has to interact as well as
communicate with whole
workers of entities.
Characteristics Leader Manager
2
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Instruction It guide its staff as well as
personnel to do the work
effectively.
It provides instruction to its
subordinates as well as assistant
in order to perform efficaciously.
Risk taking It is very much concern about
new aspects as well as take
risk for doing that.
It concern about reducing or
controlling risk that is occurred
through innovation.
Management by objectives
This is regarded as the theory which is established through Peter Drucker for
attaining the business objectives in appropriate and efficacious way. It is also known as
performance management, which intent to bring objectives among staff and entities. It is
also called management by outcomes which means that particular objectives for entities
that have to be attained on certain goals that have to be accomplished on specific
duration (You, 2015). Moreover, this is planning as well as controlling system in which
both subordinates and manager perform together in order to describe enterprise
objectives and developed targets to be attained. The management by process are
described below: Determining or revising firm's objectives: Airdri required to develop vision and
mission for entities. Without establishing business objectives, it can not move
forward for the attainment of outcomes. Translating business objectives to staff: As per Peter, objective have to be
developed according the SMART aspects. It may aids Airdri to deliver this to
person effectually and appropriately in order to attained goals. Moreover, this
SMART objectives assists staff as well as render direction for outcomes
attainment. Stimulate participation of staff for ascertaining objectives: This is vital for Airdri to
has participation of all staff performing into entities for attainment of objectives. It
may perform in effectual way in case objectives are shared with employees. Monitoring progress: The main objectives are developed as per the SMART
concept that may be measurable in easier way. If this cannot be evaluated then
goals have to be observed as well as facilitate direction for attainment. It may
3
personnel to do the work
effectively.
It provides instruction to its
subordinates as well as assistant
in order to perform efficaciously.
Risk taking It is very much concern about
new aspects as well as take
risk for doing that.
It concern about reducing or
controlling risk that is occurred
through innovation.
Management by objectives
This is regarded as the theory which is established through Peter Drucker for
attaining the business objectives in appropriate and efficacious way. It is also known as
performance management, which intent to bring objectives among staff and entities. It is
also called management by outcomes which means that particular objectives for entities
that have to be attained on certain goals that have to be accomplished on specific
duration (You, 2015). Moreover, this is planning as well as controlling system in which
both subordinates and manager perform together in order to describe enterprise
objectives and developed targets to be attained. The management by process are
described below: Determining or revising firm's objectives: Airdri required to develop vision and
mission for entities. Without establishing business objectives, it can not move
forward for the attainment of outcomes. Translating business objectives to staff: As per Peter, objective have to be
developed according the SMART aspects. It may aids Airdri to deliver this to
person effectually and appropriately in order to attained goals. Moreover, this
SMART objectives assists staff as well as render direction for outcomes
attainment. Stimulate participation of staff for ascertaining objectives: This is vital for Airdri to
has participation of all staff performing into entities for attainment of objectives. It
may perform in effectual way in case objectives are shared with employees. Monitoring progress: The main objectives are developed as per the SMART
concept that may be measurable in easier way. If this cannot be evaluated then
goals have to be observed as well as facilitate direction for attainment. It may
3
aids Airdri to perform effective practices of monitoring as well as business
progress.
Evaluation and rewards attainment: This is regarded as the last management by
objective steps in which assessment is performed in case of attainment of goals,
reward is facilitated to staff. It is developed to improve performance at all the
stages into firm.
3. How the role of a leader and the function of a manager apply in different
situational contexts.
As shows above, managers as well as leaders plays effective role into Airdri.
However, the business surroundings is quite dynamic into UK. Thus, this is needed that
various leaders role as well as manager function are analysed in respect of its
applicability into various situations. Therefore, in respect of Airdri some situations are
are described underneath and explained role of manager and function of leader to
resolve these situations :
Staff commitment: This is regarded as the situation that raise in almost all
entities. This is vital to keep consistency into their operations as well as assure
high performance development. Moreover, for organisation such as Airdri, staff
commitment is regularly emerging circumstances in which leaders and manager
need to opt appropriate as well s distinct approaches that maximises staff
involvement into entities. However, manager function and leaders role are
distinctly used into this circumstance. For example, the important function that
have to be performed through manager is communication. It will aids person to
facilitate precise and clear guidance so that they may become excel in its
performance understanding that effectively it can do its work. Also it will involve
communicating desires of firm from their personnel that will facilitate motivation to
staff in respect of maximising its loyalty towards firm's operation (Gunase,
karanIrani and Papadopoulos, 2014). On another side, undertaken organisation
leaders have to opt situational leadership style in this circumstances as this will
aids its leader lead its employees as per the situation and involve them into
4
progress.
Evaluation and rewards attainment: This is regarded as the last management by
objective steps in which assessment is performed in case of attainment of goals,
reward is facilitated to staff. It is developed to improve performance at all the
stages into firm.
3. How the role of a leader and the function of a manager apply in different
situational contexts.
As shows above, managers as well as leaders plays effective role into Airdri.
However, the business surroundings is quite dynamic into UK. Thus, this is needed that
various leaders role as well as manager function are analysed in respect of its
applicability into various situations. Therefore, in respect of Airdri some situations are
are described underneath and explained role of manager and function of leader to
resolve these situations :
Staff commitment: This is regarded as the situation that raise in almost all
entities. This is vital to keep consistency into their operations as well as assure
high performance development. Moreover, for organisation such as Airdri, staff
commitment is regularly emerging circumstances in which leaders and manager
need to opt appropriate as well s distinct approaches that maximises staff
involvement into entities. However, manager function and leaders role are
distinctly used into this circumstance. For example, the important function that
have to be performed through manager is communication. It will aids person to
facilitate precise and clear guidance so that they may become excel in its
performance understanding that effectively it can do its work. Also it will involve
communicating desires of firm from their personnel that will facilitate motivation to
staff in respect of maximising its loyalty towards firm's operation (Gunase,
karanIrani and Papadopoulos, 2014). On another side, undertaken organisation
leaders have to opt situational leadership style in this circumstances as this will
aids its leader lead its employees as per the situation and involve them into
4
decision making that will promote its involvement due to being an active aspect
of entities development.
Disputes: This regarded as the situation that occurs into various organisation. It
isa the situation that is occurred within Airdri because of lack of communication
between many many managers. As because of this, staff work according to its
own conception which may raise problems in accomplishment of targeted goals.
So, in order to overcome from this leader have to communicate with workers as
well as render them training programme. Leader required to applied system
approach as they concentrate on complying methods, process as well as
legislation for performing task. The manager function of Airdri is to perform
effective planning as well as guidance to its staff to comply channel of
communication for communicating with its workers. Thus, all task has to be
delegated to staff in order to do the practices appropriately.
4. Apply different theories and models of approach, including situational
leadership, systems leadership and contingency
Leadership is regarded as the management ability to set and attain objectives,
corrective actions, outperforming competition as well as motivating others for greater
performance (Kanki, 2019). There are many theories that have to be adapted through
Aridri leaders in context of enhancing performance, development as well as
sustainability of organisation. Thus, few of these prominent approaches of leadership
are described underneath:
Contingency leadership approach: This regarded as the leadership approach
which perform upon notion that leadership is a dynamic practices and no specific
style can satisfy various circumstances into firm. Moreover, it concern about
particular variable which is associated with surroundings that may ascertain to
adapt effective style for provided circumstances. Airdri have to concentrate upon
that leaders traits which may be opted into provided circumstances. There are
many users of undertaken firm who has several requirements. In this scenario, it
required to utilised this style to accomplish its needs.
Situational leadership approach: This is regarded as the leadership approach
which is also known as adaptive leadership (Mizuta and et. al., 2013). It is
5
of entities development.
Disputes: This regarded as the situation that occurs into various organisation. It
isa the situation that is occurred within Airdri because of lack of communication
between many many managers. As because of this, staff work according to its
own conception which may raise problems in accomplishment of targeted goals.
So, in order to overcome from this leader have to communicate with workers as
well as render them training programme. Leader required to applied system
approach as they concentrate on complying methods, process as well as
legislation for performing task. The manager function of Airdri is to perform
effective planning as well as guidance to its staff to comply channel of
communication for communicating with its workers. Thus, all task has to be
delegated to staff in order to do the practices appropriately.
4. Apply different theories and models of approach, including situational
leadership, systems leadership and contingency
Leadership is regarded as the management ability to set and attain objectives,
corrective actions, outperforming competition as well as motivating others for greater
performance (Kanki, 2019). There are many theories that have to be adapted through
Aridri leaders in context of enhancing performance, development as well as
sustainability of organisation. Thus, few of these prominent approaches of leadership
are described underneath:
Contingency leadership approach: This regarded as the leadership approach
which perform upon notion that leadership is a dynamic practices and no specific
style can satisfy various circumstances into firm. Moreover, it concern about
particular variable which is associated with surroundings that may ascertain to
adapt effective style for provided circumstances. Airdri have to concentrate upon
that leaders traits which may be opted into provided circumstances. There are
many users of undertaken firm who has several requirements. In this scenario, it
required to utilised this style to accomplish its needs.
Situational leadership approach: This is regarded as the leadership approach
which is also known as adaptive leadership (Mizuta and et. al., 2013). It is
5
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established through Ken Blanchard as well as Paul Hersey. There are several
circumstances which is raise into entities in which leads have to opt appropriate
style for attainment of objectives. The efficaciousness of this particular style
based on many circumstances. Situational leadership style may by applied
through Airdri in which common style to do the task is opted. This approach
many be utilise through them in order to accomplish modified demands of its
audiences. The situation may be affiliated to disputes resolution, turnover of
employees and many more that have to be resolved through utilisation of this
style for profitable results. It may be benefited for to accomplish its audiences
needs and accomplish its requirements effectively.
System leadership approach: This is regarded as the leadership approach that
concern about development of situation in which person works many roles as
well as accountabilities in order to maximise productivity (Morse, Babcock and
Murthy, 2014). This particular approaches utilises principles such as designing of
system, strategy of firm, procedures of society, human behaviour and others. In
case this approach is obeyed through Airdri then it have to concentrates upon
obeying process, methods, rules, strategy and others. The task is done as
systematised way for attaining their goals.
Chaos theory:
It is part of mathematics which looks certain system which are very sensitive in
nature. Small change in system make to behave in complete and different manner.
Such types of theory is used for random events which may arise at organisation or
workplace.
Strengths, weakness and application:
The main strengths, weaknesses and application of Chaos Theory in context of
Airdri are given below:
Strengths- The strengths are showing dynamics of business cycle and
transferring into econometrics.
Weaknesses- It has poor policy and simple economic model which does not
provide accurate information.
6
circumstances which is raise into entities in which leads have to opt appropriate
style for attainment of objectives. The efficaciousness of this particular style
based on many circumstances. Situational leadership style may by applied
through Airdri in which common style to do the task is opted. This approach
many be utilise through them in order to accomplish modified demands of its
audiences. The situation may be affiliated to disputes resolution, turnover of
employees and many more that have to be resolved through utilisation of this
style for profitable results. It may be benefited for to accomplish its audiences
needs and accomplish its requirements effectively.
System leadership approach: This is regarded as the leadership approach that
concern about development of situation in which person works many roles as
well as accountabilities in order to maximise productivity (Morse, Babcock and
Murthy, 2014). This particular approaches utilises principles such as designing of
system, strategy of firm, procedures of society, human behaviour and others. In
case this approach is obeyed through Airdri then it have to concentrates upon
obeying process, methods, rules, strategy and others. The task is done as
systematised way for attaining their goals.
Chaos theory:
It is part of mathematics which looks certain system which are very sensitive in
nature. Small change in system make to behave in complete and different manner.
Such types of theory is used for random events which may arise at organisation or
workplace.
Strengths, weakness and application:
The main strengths, weaknesses and application of Chaos Theory in context of
Airdri are given below:
Strengths- The strengths are showing dynamics of business cycle and
transferring into econometrics.
Weaknesses- It has poor policy and simple economic model which does not
provide accurate information.
6
Application- This theory is used or applied in various contexts such as
engineering, science, biology, ecology, physics, computer science and so on.
Management by objectives:
This is regarded as the theory which is established through Peter Drucker for
attaining the business objectives in appropriate and efficacious way. It is also known as
performance management, which intent to bring objectives among staff and entities. It is
also called management by outcomes which means that particular objectives for entities
that have to be attained on certain goals that have to be accomplished on specific
duration (You, 2015). Moreover, this is planning as well as controlling system in which
both subordinates and manager perform together in order to describe enterprise
objectives and developed targets to be attained
Strengths, weakness and application:
The strengths, weaknesses and application of Management by Objectives theory
are as follows:
Strengths- This helps in better managing, clarifying organisation objectives,
encouraging personal commitment and developing controls among one another.
Weaknesses- Main weaknesses are failure in reaching MBO philosophy, lack in
providing guidelines to goal setting, danger of inflexibility and mainly focus on short term
objectives and goals.
Application- Such model is used by management and employees to know about
attainment of goal and objectives of business in best manner.
5. Conclusion:
From the above section, it has been summarised that leadership and
management are important function of organisation. Leader leads their follower where
as manager has to manage each and every activities and operations of business. Both
has to play their own role and responsibilities in an effective manner. There are various
situations which may arise in business that has to be solved by manager and leader.
Different types of theories are used such as MBO, Chaos and so on.
7
engineering, science, biology, ecology, physics, computer science and so on.
Management by objectives:
This is regarded as the theory which is established through Peter Drucker for
attaining the business objectives in appropriate and efficacious way. It is also known as
performance management, which intent to bring objectives among staff and entities. It is
also called management by outcomes which means that particular objectives for entities
that have to be attained on certain goals that have to be accomplished on specific
duration (You, 2015). Moreover, this is planning as well as controlling system in which
both subordinates and manager perform together in order to describe enterprise
objectives and developed targets to be attained
Strengths, weakness and application:
The strengths, weaknesses and application of Management by Objectives theory
are as follows:
Strengths- This helps in better managing, clarifying organisation objectives,
encouraging personal commitment and developing controls among one another.
Weaknesses- Main weaknesses are failure in reaching MBO philosophy, lack in
providing guidelines to goal setting, danger of inflexibility and mainly focus on short term
objectives and goals.
Application- Such model is used by management and employees to know about
attainment of goal and objectives of business in best manner.
5. Conclusion:
From the above section, it has been summarised that leadership and
management are important function of organisation. Leader leads their follower where
as manager has to manage each and every activities and operations of business. Both
has to play their own role and responsibilities in an effective manner. There are various
situations which may arise in business that has to be solved by manager and leader.
Different types of theories are used such as MBO, Chaos and so on.
7
Section 2:
1. Introduction of operations management of Airdri:
Operation management is considered as an administration of business activities
for developing huge level of effectiveness as much as possible into entities. The
operation management of Airdri involves various task such as delegating resource for
manufacturing hand dryers, transforming raw material into finished goods, designing
process and others so that all practices related to operations can be performed in
effectual way and accomplish clients demand.
2. operations management functions
Operational functions of Airdri:
The various operational function of Airdri are discussed below:
Control and Distribution Systems: Both control and distribution system is vital
for entities. Control system is considered as a system that facilitates the expected
response through controlling firm's output. On other hand distribution system is
considered as a sequential flow of process practices and system that are designed as
well as linked to provides and observe movement of products or services from source to
clients. This function of operation manager is performed into Aiirdri as this its
productivity, developed performance and others.
Transformation of raw material into finished goods/services.: The main intent of
business is to produce effective quality of products by optimal utilisation of resources
and obtain revenue. The vital operation manager function is to ascertain demand of
8
1. Introduction of operations management of Airdri:
Operation management is considered as an administration of business activities
for developing huge level of effectiveness as much as possible into entities. The
operation management of Airdri involves various task such as delegating resource for
manufacturing hand dryers, transforming raw material into finished goods, designing
process and others so that all practices related to operations can be performed in
effectual way and accomplish clients demand.
2. operations management functions
Operational functions of Airdri:
The various operational function of Airdri are discussed below:
Control and Distribution Systems: Both control and distribution system is vital
for entities. Control system is considered as a system that facilitates the expected
response through controlling firm's output. On other hand distribution system is
considered as a sequential flow of process practices and system that are designed as
well as linked to provides and observe movement of products or services from source to
clients. This function of operation manager is performed into Aiirdri as this its
productivity, developed performance and others.
Transformation of raw material into finished goods/services.: The main intent of
business is to produce effective quality of products by optimal utilisation of resources
and obtain revenue. The vital operation manager function is to ascertain demand of
8
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goods and transform raw material into finished products for meeting clients needs. Airdri
may also ascertain their product demands for obtaining more incomes. It is a
procedures that aids them to reduce waste and minimise production cots. Also, it is
beneficial for Airdri as it help to render goods at affordable cost and leads towards
accomplishing clients expectations.
Process design: It is considered as an act of transforming an entity's goals,
vision as well as available resources into discernible. Measurable means of attaining
objectives. Into this function of Airdri operation management product is into various
parts that is helpful in exact production methods. So, that their products cana be
manufactured in more effective way.
Capacity management: This is considered as an act of assuring that a business
enhances their potential practices as well as output of production. In this operational
functions, their manager of Airdri are accountable for whole aspects of operations
capacity. Moreover, in this long term process capacity are match with their products
demand for attaining its objective effectively and efficiently.
Logistics and inventory management: Logistics management is also called the
supply chain management which is utilised for meeting the demands of consumers by
planning, controlling and implementing of effectual movement as well as storage
associated to information, products and services. On other side, inventory management
is regarded as supervision of non capitalised assets as well as stock items. This
operation management function is performed into Airdri so that they can effectively meet
their customers demands.
Scheduling: This is considered as the procedures of organising, controlling as
well as optimising task and work pressure into manufacturing process. This operational
function is performed into Airdri as through this they can able to allocate machinery
resources, plan production resources and others. It will aids them to accomplish the
task is more effective manner.
Role ad responsibility of managers in key operations functions:
9
may also ascertain their product demands for obtaining more incomes. It is a
procedures that aids them to reduce waste and minimise production cots. Also, it is
beneficial for Airdri as it help to render goods at affordable cost and leads towards
accomplishing clients expectations.
Process design: It is considered as an act of transforming an entity's goals,
vision as well as available resources into discernible. Measurable means of attaining
objectives. Into this function of Airdri operation management product is into various
parts that is helpful in exact production methods. So, that their products cana be
manufactured in more effective way.
Capacity management: This is considered as an act of assuring that a business
enhances their potential practices as well as output of production. In this operational
functions, their manager of Airdri are accountable for whole aspects of operations
capacity. Moreover, in this long term process capacity are match with their products
demand for attaining its objective effectively and efficiently.
Logistics and inventory management: Logistics management is also called the
supply chain management which is utilised for meeting the demands of consumers by
planning, controlling and implementing of effectual movement as well as storage
associated to information, products and services. On other side, inventory management
is regarded as supervision of non capitalised assets as well as stock items. This
operation management function is performed into Airdri so that they can effectively meet
their customers demands.
Scheduling: This is considered as the procedures of organising, controlling as
well as optimising task and work pressure into manufacturing process. This operational
function is performed into Airdri as through this they can able to allocate machinery
resources, plan production resources and others. It will aids them to accomplish the
task is more effective manner.
Role ad responsibility of managers in key operations functions:
9
The operational manager plays various roles and responsibilities into key
operation function of Airdri are discussed below:
The role and responsibilities of Airdri operation manager is to ascertain demand
of goods and transform raw material into finished products for meeting clients needs,
supervision of non capitalised assets as well as stock items, to allocate machinery
resources, plan production resources and other. Moreover, they are also accountable
for assuring that a business enhances their potential practices as well as output of
production and designed as well as linked to provides and observe movement of
products or services from source to clients.
3.Explain the key approaches to operations management and the role that leaders
and managers play.
Operation management is regarded as the integration of overall techniques as
well as methods which are adapted into firm for implementing and managing various
function effectually. Moreover, the concept upon which this particular aspects perform is
associated to maximisation of firm's effectiveness into its operations and resources
(Olhager, 2013). In respect of Airdri, there are many operations into organisation like
display, logistics, sales, supply and others. Whole these operation are vital for firm to
support its various plan of action and practices. Moreover, into these functions there is
an activist role as well as accountability of managers. Into logistic, manager need to
deliver , trace as well as handle supply chain effectiveness. In addition to this, into
marketing and sales managers are accountable towards opting effectual channels as
well as assure proper execution of consumer service management within organisation.
In relation of Airdri, there are many operation management approach which are
needs to be understandable and used through firm for supporting the firm's structure as
well as functions. Some approaches are described underneath:
Total quality management:
It is regarded as the operation management approaches which is opted through
entities that is associated to assure maximised quality into methods, services or goods
(Pagell and Shevchenko, 2014). The scope of total quality management is quite board
and thus, this can be adapted through organisation into all functions within entities. In
10
operation function of Airdri are discussed below:
The role and responsibilities of Airdri operation manager is to ascertain demand
of goods and transform raw material into finished products for meeting clients needs,
supervision of non capitalised assets as well as stock items, to allocate machinery
resources, plan production resources and other. Moreover, they are also accountable
for assuring that a business enhances their potential practices as well as output of
production and designed as well as linked to provides and observe movement of
products or services from source to clients.
3.Explain the key approaches to operations management and the role that leaders
and managers play.
Operation management is regarded as the integration of overall techniques as
well as methods which are adapted into firm for implementing and managing various
function effectually. Moreover, the concept upon which this particular aspects perform is
associated to maximisation of firm's effectiveness into its operations and resources
(Olhager, 2013). In respect of Airdri, there are many operations into organisation like
display, logistics, sales, supply and others. Whole these operation are vital for firm to
support its various plan of action and practices. Moreover, into these functions there is
an activist role as well as accountability of managers. Into logistic, manager need to
deliver , trace as well as handle supply chain effectiveness. In addition to this, into
marketing and sales managers are accountable towards opting effectual channels as
well as assure proper execution of consumer service management within organisation.
In relation of Airdri, there are many operation management approach which are
needs to be understandable and used through firm for supporting the firm's structure as
well as functions. Some approaches are described underneath:
Total quality management:
It is regarded as the operation management approaches which is opted through
entities that is associated to assure maximised quality into methods, services or goods
(Pagell and Shevchenko, 2014). The scope of total quality management is quite board
and thus, this can be adapted through organisation into all functions within entities. In
10
Airdri, this particular approach is is efficaciously used into its various operations like
product delivery, sales and others. An entities effectively improvise their system of
transportation for assuring that efficiency can be attained into these operations.
JUST IN TIME Inventory
This is regarded as the procedures of an organisation in which raw material are
obtained through suppliers according to the anticipated needs into firm. The concept
upon which this operation management performs, the level of inventory should be at
optimum level that is needed to effectually minimise the extra cost of their administration
and maintenance as well. Airdri witnesses an efficacious execution of similar prominent
segment of product. This company have an delivery of various hand dyers that are of
good quality have to keep stock. Thus, it aids them to save cost as well as inventory
level effectively.
Six Sigma:
It is defined as set of tools as well as techniques for improving process of
organisation. This was introduced by Bill Smith during performing into Motorola in year
1980. This is considered as an approach which is concentrated upon developing quality,
finding as well as obviating impacts and reduce variability into production methods. So,
there are few strategies like minimising set up times, staff engagement and others. It
aids respective entities to develop its product quality that is produced at firm.
4.Internal business environment
SWOT analysis:
Strengths Weaknesses
It produces the low noise as well as
minimises energy consumption.
They are committed towards
incorporating sound level minimisation
It only deals into hand dryers products .
Also, they have operating from various
years but they are not very well known
company.
11
product delivery, sales and others. An entities effectively improvise their system of
transportation for assuring that efficiency can be attained into these operations.
JUST IN TIME Inventory
This is regarded as the procedures of an organisation in which raw material are
obtained through suppliers according to the anticipated needs into firm. The concept
upon which this operation management performs, the level of inventory should be at
optimum level that is needed to effectually minimise the extra cost of their administration
and maintenance as well. Airdri witnesses an efficacious execution of similar prominent
segment of product. This company have an delivery of various hand dyers that are of
good quality have to keep stock. Thus, it aids them to save cost as well as inventory
level effectively.
Six Sigma:
It is defined as set of tools as well as techniques for improving process of
organisation. This was introduced by Bill Smith during performing into Motorola in year
1980. This is considered as an approach which is concentrated upon developing quality,
finding as well as obviating impacts and reduce variability into production methods. So,
there are few strategies like minimising set up times, staff engagement and others. It
aids respective entities to develop its product quality that is produced at firm.
4.Internal business environment
SWOT analysis:
Strengths Weaknesses
It produces the low noise as well as
minimises energy consumption.
They are committed towards
incorporating sound level minimisation
It only deals into hand dryers products .
Also, they have operating from various
years but they are not very well known
company.
11
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into continuous product development.
Opportunities Threats
They may expand their product line
through manufacturing may others
electronics products.
The main threat is that they have
various competitors which also deals
into many electronic goods.
Importance of operations management:
Operation management is utilised through small, medium and large entities for
attaining their targeted goals effectually. The operation management has its own value
as well as importance to attain its business goal (Ramasamy and et. al., 2013). In firm
such as Airdri, operation management holds vital value as this aids them to enhance
their efficiency as well as ability to manage their operations. There are many pointers
that represent its operation management value and importance that are described
underneath: Productivity: This is regarded as the one of the main aspects that creates
operation management value is that this aids in maximising organisational
productivity. Airdri have some operation that has extended after brining its new
products. Thus, operation management of respective organisation contributes to
enhance operational level productivity. Such as TQM assists them to analysis as
well as ascertain the loop hole within firm's operation like product delivery, supply
and others can aids them to adapt techniques as well as procedures which
assures development into same and thus, maximise firms productivity.
12
Opportunities Threats
They may expand their product line
through manufacturing may others
electronics products.
The main threat is that they have
various competitors which also deals
into many electronic goods.
Importance of operations management:
Operation management is utilised through small, medium and large entities for
attaining their targeted goals effectually. The operation management has its own value
as well as importance to attain its business goal (Ramasamy and et. al., 2013). In firm
such as Airdri, operation management holds vital value as this aids them to enhance
their efficiency as well as ability to manage their operations. There are many pointers
that represent its operation management value and importance that are described
underneath: Productivity: This is regarded as the one of the main aspects that creates
operation management value is that this aids in maximising organisational
productivity. Airdri have some operation that has extended after brining its new
products. Thus, operation management of respective organisation contributes to
enhance operational level productivity. Such as TQM assists them to analysis as
well as ascertain the loop hole within firm's operation like product delivery, supply
and others can aids them to adapt techniques as well as procedures which
assures development into same and thus, maximise firms productivity.
12
Profitability: This is regarded as the other aspect that shows operation
management value into entities. Just in time inventory assists organisation such
as Airdri to evaluate the wants of its goods that keeps level of stock under
control as well as minimise costs associated to product management,
depreciation cost and others. It aids them to enhance efficacious profit because
of saving outstanding cost amount which can be invested into effective
opportunities.
Importance of operation management:
Few operation management importance at Airdri are described underneath: Product quality: Operation management aids to maintains products quality
through utilising the approach such as total quality management. Airdri have to
deliver effective quality of products to its audiences in appropriate way. It will
aids in maximising brand value as well as goodwill of entities at competitive
market. Therefore, this is vital for enterprise to offers higher quality products or
services for gaining more profitability.
Enhance revenue: Operation management execute many approaches for
enterprises to maximise its revenue as well as sales. It facilitates advantage to
Airdri through executing this particular approach needed by them. Thus, this
enhances revenue for enterprise for expanding it practices as well as operations
in various areas to increase profitability and sales as well as which drives
towards enhancing value and goodwill at competitive market.
Minimisation of wastage: The operation management assists in minimising
wastage by TQM (Shi and et. al., 2014). The main intent of Airdri is to enhance
manufacturing as well as minimising wastages for gaining higher profitability.
This is essential for respective organisation to opt approaches for profitable
results for obtaining competitive edge.
Consumers satisfaction: The main aim of each and every enterprise is to
facilitate satisfaction to its audiences appropriately. As they are the one who
purchase its products as well as maximise its revenues as well as sales. Airdri
have to opt those activities, approaches and plan of action in order to render
13
management value into entities. Just in time inventory assists organisation such
as Airdri to evaluate the wants of its goods that keeps level of stock under
control as well as minimise costs associated to product management,
depreciation cost and others. It aids them to enhance efficacious profit because
of saving outstanding cost amount which can be invested into effective
opportunities.
Importance of operation management:
Few operation management importance at Airdri are described underneath: Product quality: Operation management aids to maintains products quality
through utilising the approach such as total quality management. Airdri have to
deliver effective quality of products to its audiences in appropriate way. It will
aids in maximising brand value as well as goodwill of entities at competitive
market. Therefore, this is vital for enterprise to offers higher quality products or
services for gaining more profitability.
Enhance revenue: Operation management execute many approaches for
enterprises to maximise its revenue as well as sales. It facilitates advantage to
Airdri through executing this particular approach needed by them. Thus, this
enhances revenue for enterprise for expanding it practices as well as operations
in various areas to increase profitability and sales as well as which drives
towards enhancing value and goodwill at competitive market.
Minimisation of wastage: The operation management assists in minimising
wastage by TQM (Shi and et. al., 2014). The main intent of Airdri is to enhance
manufacturing as well as minimising wastages for gaining higher profitability.
This is essential for respective organisation to opt approaches for profitable
results for obtaining competitive edge.
Consumers satisfaction: The main aim of each and every enterprise is to
facilitate satisfaction to its audiences appropriately. As they are the one who
purchase its products as well as maximise its revenues as well as sales. Airdri
have to opt those activities, approaches and plan of action in order to render
13
satisfaction to clients in proper manner so that it may raise its profit and
productivity.
5. Assess how these have impacted the external business environment factors
that affect decision-making by leaders and managers
PESTLE ANALYSIS
This is considered as tools which is utilised to analysed the external factor and its impact
upon manager and leaders decision making:
Political factors: This factors impact performance of Airdri and it involves export
policy, trade policy and others so this influences the plan of action that are made through
manager. For example manger of Airdri have to change its operations based on respective
country government rules. On other side leaders assists them to execute that strategies in proper
manner.
Economic factor: the performance of Airdri is depends upon economic condition of
country. In this respect new machinery, tax rate as well as interest rate reduces then this will an
opportunities for selected firm to buy that at lower cost. So, in this both leaders and manager of
Airdri has to formulate efficacious decision that is gainful for them such as they should buy
equipments. Moreover. Leaders may render direction as per the analysis of market as well as
create assumptions related to futuristics manufacturing requirements.
Social factors: As entities is performing within competitive marketplace in order to
produce quality as well as creative goods for their users. This may aids to develop affirmative
impact over society regarding products and firm. The main goals are obtaining higher sales,
profit and others. Therefore, manager have to analysis audiences requirements and produce as
per that. Leaders has to implement that policies and plans regarding legislation which may be
follow through whole employees for producing effective quality products.
Technological: Manager of Airdri have to examine marketplace as well as know about
new technology that is required to manufacture products. In case they do not utilised the
advanced one which will leads towards not meeting desired outcomes. Manager required to
formulate profitable that is beneficial for employees and attain its objectives. Moreover, leaders
have to understand the way of utilising advanced technology so that they may drives their
subordinates effectively.
14
productivity.
5. Assess how these have impacted the external business environment factors
that affect decision-making by leaders and managers
PESTLE ANALYSIS
This is considered as tools which is utilised to analysed the external factor and its impact
upon manager and leaders decision making:
Political factors: This factors impact performance of Airdri and it involves export
policy, trade policy and others so this influences the plan of action that are made through
manager. For example manger of Airdri have to change its operations based on respective
country government rules. On other side leaders assists them to execute that strategies in proper
manner.
Economic factor: the performance of Airdri is depends upon economic condition of
country. In this respect new machinery, tax rate as well as interest rate reduces then this will an
opportunities for selected firm to buy that at lower cost. So, in this both leaders and manager of
Airdri has to formulate efficacious decision that is gainful for them such as they should buy
equipments. Moreover. Leaders may render direction as per the analysis of market as well as
create assumptions related to futuristics manufacturing requirements.
Social factors: As entities is performing within competitive marketplace in order to
produce quality as well as creative goods for their users. This may aids to develop affirmative
impact over society regarding products and firm. The main goals are obtaining higher sales,
profit and others. Therefore, manager have to analysis audiences requirements and produce as
per that. Leaders has to implement that policies and plans regarding legislation which may be
follow through whole employees for producing effective quality products.
Technological: Manager of Airdri have to examine marketplace as well as know about
new technology that is required to manufacture products. In case they do not utilised the
advanced one which will leads towards not meeting desired outcomes. Manager required to
formulate profitable that is beneficial for employees and attain its objectives. Moreover, leaders
have to understand the way of utilising advanced technology so that they may drives their
subordinates effectively.
14
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Legal factors: This includes various legislation such as copyright, equality act and
others. UK government has done various amendments related to some act. So, this influence the
leaders as well as managers decision-making making as they have to comply all the changes
done in regulation as well as also consider that whole are implemented in more appropriate way.
Environmental factors: This is vital factors because of enhancing shortage of raw
material, climate and others. So, Airdri have to manufacture its products through less pollution
so that the environment do get harm. This impact the decision making of leader and manager as
it have to make strategies related to their production process and also leader have to guides their
staff members so that they may able to do the task in more effectual manner.
6. Continue to comment on how operational efficiencies can be
improved to successfully meet business objectives using appropriate
management and leadership approaches.
There are various factors which may affect operational management as well as decision
making of authority. For operating the business at competitive marketplace, this is vital to
examine all the factors for gaining optimistic outcomes. These factors many be external and
internal which drives enterprise to adapt modification effectually. Few of the factors into
business surrounding which affect operation management as well as decision-making through
manager and leader are described underneath:
Corporate social responsibility: This regarded as the integration of socially
beneficial program as well as activities within business culture as well as model
of corporation. This is considered as the vital aspects of entities into current
scenario. It is the accountability of overall profitability gaining company for
developing committee as well as society. Airdri have to do operation function in
its entities in which leaders as well as manager required to develop decision as
per corporate social responsibility.
Culture: Culture is regarded as the term that concern towards large as well as
diverse set of in tangible social life aspects. The culture of Airdri is distinguish
15
others. UK government has done various amendments related to some act. So, this influence the
leaders as well as managers decision-making making as they have to comply all the changes
done in regulation as well as also consider that whole are implemented in more appropriate way.
Environmental factors: This is vital factors because of enhancing shortage of raw
material, climate and others. So, Airdri have to manufacture its products through less pollution
so that the environment do get harm. This impact the decision making of leader and manager as
it have to make strategies related to their production process and also leader have to guides their
staff members so that they may able to do the task in more effectual manner.
6. Continue to comment on how operational efficiencies can be
improved to successfully meet business objectives using appropriate
management and leadership approaches.
There are various factors which may affect operational management as well as decision
making of authority. For operating the business at competitive marketplace, this is vital to
examine all the factors for gaining optimistic outcomes. These factors many be external and
internal which drives enterprise to adapt modification effectually. Few of the factors into
business surrounding which affect operation management as well as decision-making through
manager and leader are described underneath:
Corporate social responsibility: This regarded as the integration of socially
beneficial program as well as activities within business culture as well as model
of corporation. This is considered as the vital aspects of entities into current
scenario. It is the accountability of overall profitability gaining company for
developing committee as well as society. Airdri have to do operation function in
its entities in which leaders as well as manager required to develop decision as
per corporate social responsibility.
Culture: Culture is regarded as the term that concern towards large as well as
diverse set of in tangible social life aspects. The culture of Airdri is distinguish
15
from another entities. Because of cultural differences, operation management is
impact which may hamper its quality as well as productivity. In this manager as
well as leader has to formulate decision as per the culture that is common for
overall person who are performing into firm. This may aids in attainment of
objectives with efficacious results.
Values: This is regarded as the fundamental as well as basic beliefs which direct
or encourage actions or attitudes. It aids entities to ascertain what is essential for
them. There are few moral values that are established through entities in which it
perform for profitable outcomes (Slack, 2018). These moral values directs them
related to effective and ineffective things into entities. In case such value is not
adapted through operation management of Airdri then it can not attain its
objectives effectively. Both leaders as well as manager has to develop
appropriate decisions related to enhance products value as well as satisfying its
audiences within entities.
Ethics: This is regarded as a moral philosophy or morals code which is practised
through individuals or group of person. Moreover, it is a code of conduct that is
set through entities. These are depends upon the principles that direct
enterprises to perform its practices in appropriate as well as proper way. It is the
factors that may affect operation management as it concentrate upon
manufacturing products or services. For instance, they have to utilise principle for
product manufacturing. The Airdri leaders as well as manager have to develop
decision as per ethics.
Sustainability: Sustainability is regarded as the procedures or state that may be
maintained at particular level for longer period. Operation management have to
concentrate upon attaining business sustainability without restraint futuristics
demands. It have to manufacture for meeting its audiences requirements into
both present as well as futuristic period. Managers as well as leader of Airdri
have to develop decision as per the examination of considering futuristic needs.
Supply of raw material: It is the factor which may affect practices as well as
operations of Airdri as there are modification into climatic condition because of
which suppliers can not able to deliver raw material to enterprises when needed.
16
impact which may hamper its quality as well as productivity. In this manager as
well as leader has to formulate decision as per the culture that is common for
overall person who are performing into firm. This may aids in attainment of
objectives with efficacious results.
Values: This is regarded as the fundamental as well as basic beliefs which direct
or encourage actions or attitudes. It aids entities to ascertain what is essential for
them. There are few moral values that are established through entities in which it
perform for profitable outcomes (Slack, 2018). These moral values directs them
related to effective and ineffective things into entities. In case such value is not
adapted through operation management of Airdri then it can not attain its
objectives effectively. Both leaders as well as manager has to develop
appropriate decisions related to enhance products value as well as satisfying its
audiences within entities.
Ethics: This is regarded as a moral philosophy or morals code which is practised
through individuals or group of person. Moreover, it is a code of conduct that is
set through entities. These are depends upon the principles that direct
enterprises to perform its practices in appropriate as well as proper way. It is the
factors that may affect operation management as it concentrate upon
manufacturing products or services. For instance, they have to utilise principle for
product manufacturing. The Airdri leaders as well as manager have to develop
decision as per ethics.
Sustainability: Sustainability is regarded as the procedures or state that may be
maintained at particular level for longer period. Operation management have to
concentrate upon attaining business sustainability without restraint futuristics
demands. It have to manufacture for meeting its audiences requirements into
both present as well as futuristic period. Managers as well as leader of Airdri
have to develop decision as per the examination of considering futuristic needs.
Supply of raw material: It is the factor which may affect practices as well as
operations of Airdri as there are modification into climatic condition because of
which suppliers can not able to deliver raw material to enterprises when needed.
16
It drives to reduce profit and sales as undertaken organisation can not able to
deliver goods to audiences when they required it. It may affect operation
management and decision making of leaders. In this leader have to guide its staff
to check raw materials availability in advance. The manager have to
communicate to supplier in advance regrading its needs as well as facilitate at
stipulate time without any failure.
Thus, all the above mentioned factors impact as well as influence the operation
management as well as decision making effectively and effectually.
How operations management is helping to achieve Airdri business
objectives:
Operational management is helpful in attaining Airdri business objectives as this aids to
deals with problems such as practices, design as well as maintenance and develop of system
which is utilised for manufacturing their products or services. Moreover, this also aids an entities
to attain their main objective of generating more profitability as well as enhancing their
shareholders by their practices.
7.CONCLUSION
As per the above mentioned report, it has been concluded that management and
operations are vital aspects which is to be involved into firm. Comparison of different
leaders as well as managers role and characteristics permits firm to differentiate its
functioning. Also, the usages of these roles and functions facilitates an insight upon how
it perform into various cases. Moreover, various models as well as theories can be
applied through leaders in respect of performing its responsibilities effectively. Also,
operation management key approaches and its value aids in examining how several
operation may be used to attain its goals. In addition to this, there are various factors
which affects firm's operation management as well as decision-making permit them to
obtain insight of how managers and leaders can be influenced through these as well as
accomplish objective effectively.
Recommendations:
17
deliver goods to audiences when they required it. It may affect operation
management and decision making of leaders. In this leader have to guide its staff
to check raw materials availability in advance. The manager have to
communicate to supplier in advance regrading its needs as well as facilitate at
stipulate time without any failure.
Thus, all the above mentioned factors impact as well as influence the operation
management as well as decision making effectively and effectually.
How operations management is helping to achieve Airdri business
objectives:
Operational management is helpful in attaining Airdri business objectives as this aids to
deals with problems such as practices, design as well as maintenance and develop of system
which is utilised for manufacturing their products or services. Moreover, this also aids an entities
to attain their main objective of generating more profitability as well as enhancing their
shareholders by their practices.
7.CONCLUSION
As per the above mentioned report, it has been concluded that management and
operations are vital aspects which is to be involved into firm. Comparison of different
leaders as well as managers role and characteristics permits firm to differentiate its
functioning. Also, the usages of these roles and functions facilitates an insight upon how
it perform into various cases. Moreover, various models as well as theories can be
applied through leaders in respect of performing its responsibilities effectively. Also,
operation management key approaches and its value aids in examining how several
operation may be used to attain its goals. In addition to this, there are various factors
which affects firm's operation management as well as decision-making permit them to
obtain insight of how managers and leaders can be influenced through these as well as
accomplish objective effectively.
Recommendations:
17
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This is recommended to Airdri that they have to manage their operations in more
effective way by performing various operational function appropriately and effectually.
Moreover, it is also suggested to them that they can utilise some advance supply chain
management and distribution system to that t6ehir products can be supplied as well as
distributed in more quicker and effective way.
18
effective way by performing various operational function appropriately and effectually.
Moreover, it is also suggested to them that they can utilise some advance supply chain
management and distribution system to that t6ehir products can be supplied as well as
distributed in more quicker and effective way.
18
REFERENCES
Books and journal
Asef‐Vaziri, A., 2015. The flipped classroom of operations management: A not‐for‐cost‐
reduction platform. Decision Sciences Journal of Innovative Education. 13(1).
pp.71-89.
Baxley, B. T. and et. al., 2016. Human-in-the-loop assessment of alternative clearances
in interval management arrival operations.
Deresky, H., 2017. International management: Managing across borders and cultures.
Pearson Education India.
Gao, J. and You, F., 2015. Optimal design and operations of supply chain networks for
water management in shale gas production: MILFP model and algorithms for
the water‐energy nexus. AIChE Journal. 61(4). pp.1184-1208.
Gunasekaran, A., Irani, Z. and Papadopoulos, T., 2014. Modelling and analysis of
sustainable operations management: certain investigations for research and
applications. Journal of the Operational Research Society. 65(6). pp.806-823.
Kanki, B. G., 2019. Communication and crew resource management. In Crew resource
management (pp. 103-137). Academic Press.
Mizuta, A. and et. al., 2013. Impacts of Technology Advancements on Transportation
Management Center Operations (No. FHWA-HOP-13-008). United States.
Federal Highway Administration.
Morse, L. C., Babcock, D. L. and Murthy, M., 2014. Managing engineering and
technology. Pearson.
Olhager, J., 2013. Evolution of operations planning and control: from production to
supply chains. International journal of production research. 51(23-24). pp.6836-
6843.
Pagell, M. and Shevchenko, A., 2014. Why research in sustainable supply chain
management should have no future. Journal of supply chain
management. 50(1). pp.44-55.
Ramasamy, S. and et. al., 2013. Novel flight management system for real-time 4-
dimensional trajectory based operations. In AIAA Guidance, Navigation, and
Control (GNC) Conference (p. 4763).
Shi, W. and et. al., 2014. Distributed optimal energy management in microgrids. IEEE
Transactions on Smart Grid, 6(3), pp.1137-1146.
Slack, N., 2018. Essentials of operations management. Pearson UK.
Online
About Airdri Hand Dryers. 2019. [Online]. Available
Through:<https://www.intelligenthanddryers.com/brands/airdri-hand-dryers>
19
Books and journal
Asef‐Vaziri, A., 2015. The flipped classroom of operations management: A not‐for‐cost‐
reduction platform. Decision Sciences Journal of Innovative Education. 13(1).
pp.71-89.
Baxley, B. T. and et. al., 2016. Human-in-the-loop assessment of alternative clearances
in interval management arrival operations.
Deresky, H., 2017. International management: Managing across borders and cultures.
Pearson Education India.
Gao, J. and You, F., 2015. Optimal design and operations of supply chain networks for
water management in shale gas production: MILFP model and algorithms for
the water‐energy nexus. AIChE Journal. 61(4). pp.1184-1208.
Gunasekaran, A., Irani, Z. and Papadopoulos, T., 2014. Modelling and analysis of
sustainable operations management: certain investigations for research and
applications. Journal of the Operational Research Society. 65(6). pp.806-823.
Kanki, B. G., 2019. Communication and crew resource management. In Crew resource
management (pp. 103-137). Academic Press.
Mizuta, A. and et. al., 2013. Impacts of Technology Advancements on Transportation
Management Center Operations (No. FHWA-HOP-13-008). United States.
Federal Highway Administration.
Morse, L. C., Babcock, D. L. and Murthy, M., 2014. Managing engineering and
technology. Pearson.
Olhager, J., 2013. Evolution of operations planning and control: from production to
supply chains. International journal of production research. 51(23-24). pp.6836-
6843.
Pagell, M. and Shevchenko, A., 2014. Why research in sustainable supply chain
management should have no future. Journal of supply chain
management. 50(1). pp.44-55.
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