Unit 04: Management and Operations

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MANAGEMENT &
OPERATIONS
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Compare different role and characteristics of a leader and a manager..................................1
TASK 2............................................................................................................................................2
P2. Evaluate that how different situation impact the role of a leader & functions of a managers
......................................................................................................................................................2
P3. Explain different theory and models including situational, system and contingency
leadership.....................................................................................................................................4
TASK 3............................................................................................................................................5
Covered in PPT............................................................................................................................5
TASK 4............................................................................................................................................5
P6. Assess the factors in the business environment which impact operations management and
decision making process of leaders & managers.........................................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7
Appendix..........................................................................................................................................8

INTRODUCTION
Management & operations is the business practices which help the organization to
generate high level performance and it further beneficial in terms of achieving business goals &
objectives. Operations management is the process of developing finished goods from the raw
material (Addo-Tenkorang and Helo, 2016). All the process will be done to maximise profit
margin or productivity. For the better understanding of this concept, this report select Aston
Martin Global Holding Plc which is British independent luxury car manufacturing company.
This report cover various topics such as different role of leaders & characteristic of managers
along with this, how they perform in different situations. In addition, apply various theories
along with examples where managers or leaders perform their responsibility.
TASK 1
P1. Compare different role and characteristics of a leader and a manager
Leader: It is a person who perform their role & responsibility in the organization in order
to achieve business goals & objectives. A great leader also led a team to success and trained
them to perform in any situation. Leaders required various qualities which helps them to
motivate, encourage or guide their followers. Reference?
Manager: A person who have responsibility to supervise all the business activities and
employees performance. Along with this, they have to accountable for their actions within
organization to achieve business goals & objectives. Reference?
Role of leaders & managers:
Vision: Before implementing any action managers and leaders have to clear business
vision. Because further they instruct or guild employees accordingly and all the actions and
activities will be based in this. Reference?
Goal: In the organization, goals should be clear and common for everyone then it helps
the business to achieve (Bromiley and Rau, 2016). So managers & leaders have to ensure that
each team member follow common goal to achieve desire outcomes.
Directions: Manager have to formulate strategy and provide directions to the employees
that how to complete task and achieve business goals. Along with this, leaders will motivate each
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employee and instruct them, how to complete task and provide necessary training to improve
their skills & competencies.
Characteristics of leaders & managers:
Experience: Leaders & managers should have working experience in professional
environment where they manage operational activities and lead a team.
Communication: It is the most effective quality which required in leaders & managers
because in order to achieve business goals & objectives they have to communicate with team
members and other staff regarding business policies and activities.
Knowledge: Managers or leaders required experience but they should have knowledge as
well (Chevalier and et.al., 2015). For example: bachelor's degree in business or management and
required degree in leadership or project management.
Confidence: Leaders & manager should have confidence on their ability, skills and
decisions. It does not mean that, they have to be arrogant even they have to play their role in
organization through inspiring others by using their other skills and motivate as well.
TASK 2
P2. Evaluate that how different situation impact the role of a leader & functions of a managers
Leader and manager both have big role inside and outside of the firm and influencing to
achieves business objectives in most supported manner. Role of leader and function of a manager
is depends on happening of the situation and condition at time business operates its function. To
achieve this assessment, it is essential to do difference between leadership and management are
as follows (reference):
Leadership Management
Being a leader is more realistic to achieve
competitive advantage for an organisation.
The owner of the company can use coping
with complexity in any kind of planning. Need
to formulate effective strategy for competitive
advantage.
Creation of the well organise challenges
opportunities for employee which can be best
option for Aston Martin.
Manager are being responsible for control and
to solve tough issues which are associated with
an internal Dept. of the firm.
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