Comparison of Roles and Characteristics of a Leader and a Manager

MANAGEMENT AND
OPERATIONS

Contents
INTRODUCTION.................................................................................................................................2
TASK 1.................................................................................................................................................2
P1 Comparison of different roles and characteristics of a leader and a manager...............................2
TASK 2.................................................................................................................................................3
P2 The role of a leader and function of a manager apply on different situational context.................3
P3 Different leadership theories and models of approach..................................................................4
TASK 3.................................................................................................................................................5
P4 Key approaches to operations management and the role that leaders and managers play............5
P5 The importance and value of operation management in achieving business objectives................6
TASK 4.................................................................................................................................................7
P6. The factors within the business environment that impact upon operational management and
decision-making by leaders and managers.........................................................................................7
CONCLUSION.....................................................................................................................................7
REFERENCES......................................................................................................................................9

INTRODUCTION
Leaders are an individual who leads employees of organisation to complete their
given tasks. They set clear vision for company, give guidance to workers about the process of
their project (Nakayama and Bucks, 2012). On the other hand, managers are an individual
who performs mainly five basic functions in organisation such as, planning, organising,
staffing, directing and controlling. They manage whole working of company and follow the
instructions of leader. This report is based on UK Company Vodafone which is a British
multinational telecommunications corporation. The managers and leaders of Vodafone also
play a dominant role in accomplishing company goals. Along with this, some leadership
theories and models of approaches which help company to reach its goals is also discussed in
this project. In addition to this, how value of operation management help company in
achieving their objectives is also evaluated.
TASK 1
P1 Comparison of different roles and characteristics of a leader and a manager
Role of a leader
 Guiding employees: This is a first and important role of a leader of Vodafone to
guide employees of company for their work process. It is their role to provide them
with sufficient tools to perform their tasks easily.
 Building morale: It is the role of Vodafone leaders to build morale between
employees and motivates them to work together on a common objective.
 Setting goals: It is also an important role of a leader in managing the organisation and
achieving goals.
Initiating actions: The leader of Vodafone has to take decision and actions for specific tasks
without depending on anyone (Hugos, 2018).
Role of a manager
 Informational roles: In this, manager of Vodafone collect information to develop
understanding of organisation and environment. It is important for them to gather
information from organisation and outside to achieve their goals.
 Decisional roles: In this, a manager of Vodafone oversees and focus on projects
and plans assigned by leader and take decisions in way of accomplishing goals of
company.
Comparison between role of leader and a manager
Leader Manager
Leaders have manager and employees
under them who follows instructions.
Managers are individuals who follows
instructions of leader and have
employees who works for them to