Unit 1 Communication in Health and Social Care Organisations

This report discusses effective theories and communication skills in the health and social care sector, including methods of conversation, legal rules, and ways of improvement. It focuses on a case about a drunk patient and the behavior of a student nurse.

Unit 1 Communication in
Health and Social care
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 ...........................................................................................................................................1
Covered in Broucher..................................................................................................................1
TASK 2 ...........................................................................................................................................1
2.1 Communication process is influenced by values and cultural factors..................................1
2.2 Legislation, charters and codes of practice impact on communication process....................1
2.3 Effectiveness of organisational systems and policies...........................................................2
2.4 Ways of improving the communication process...................................................................2
TASK 3............................................................................................................................................2
Covered in Poster........................................................................................................................2
CONCLUSION................................................................................................................................2
REFERENCES................................................................................................................................4

INTRODUCTION
Communication can be defined as to share ideas, thoughts, views and information to
others. In health and social care organisation, the conversation must be appropriate because it is
relevant to conduct treatment procedure of patient. This report is based on NHS which provides
national health care services to needy people with the help of various associated branches in
different countries like England, Wales, Scotland Northern Ireland etc. This assignment will
discuss about effective theories and communication skills that are efficient in heal and social care
sector (Batterham and et. al., 2016). Various methods and procedure of conversation with legal
rules through preparing ways of improvement. It is also helpful to use ICT software packages for
rendering better service to desired patients. This report is based on given case about drunk
condition Anna and behaviour of student nurse with patients.
TASK 1
Covered in Broucher
TASK 2
2.1 Communication process is influenced by values and cultural factors
There are various kinds of values and cultural factors which are necessary to be
considered by making conversation to any person. These elements includes beliefs, age, sexual
orientation, ethnicity, gender, education, religion, disability, social class and so on. Different
types of people have their own values and thoughts according to religion or culture they belongs
to. It is important to communicate with patients and their family members as it does harm their
emotions or thoughts (Kirkley and et. al., 2011). In case of student nurse, her behaviour with
patients is not appropriate as she shouts of people while they asked for bed pan or patient has wet
the bed and thrown up on floor.
2.2 Legislation, charters and codes of practice impact on communication process
Various legislations and codes of practice that impacts on communication process in
health care organisation. Government authorities make several legal rules or norms or
maintaining factors such as equality, diversity, discrimination, confidentiality in sharing
information etc. It is important to treat every patient in same manner through fact of equality
between individual and avoid partial behaviour due to different gender, age, social class and so
on. There are various kinds of information regarding health status of patient which is record in
1

data of organisation then it should not be shared to others as it is illegal as per rule of
confidentiality in sharing information. In given scenario, Mentor apologise to patient for
misbehave of their staff because hey can report to government authorities against health care
organisation.
2.3 Effectiveness of organisational systems and policies
Every organisation has their own system and policies according to which they carried out
various types of activities and procedures for treating a desired patient to solve health issue. In
case of health care medical professionals have to maintain records for each and every patient for
their disease along with reports of several tests such as MRI, CT Scan, EEG, ECG, Blood test,
Sonography and many more. In the given scenario the behaviour of student nurse is not correct
then it is mandatory to build some of effective practices or policies which are compulsory to be
followed by staff members while treating any patient.
2.4 Ways of improving the communication process
Several good practices and are essential to make effective communicating procedure
which is helpful in conveying important information to desired person. They have to build
certain policies and service standards by improving conversation between staff members.
Various factors should be applied in heal care organisation such as ethics, values, ensuring
dignity and rights of people while providing treatment to them (Joseph and et. al., 2011). It is
necessary to take of data protection relevant to an individual. Several rules related to ethics and
cultural values of people that must be followed by employees to communicate properly with
them while rendering support to them for sort out problem of disease.
TASK 3
Covered in Poster
CONCLUSION
The above report had concluded that in health and social care organisation, the
conversation must be appropriate because it is relevant to conduct treatment procedure of patient.
Communication must be accurate in health and social care because treatment is based on
effective and correct information shared between medical professionals working in an
organisation. Different types of people have particular communication requirements as per their
ability of understanding and comfortability. There are various kinds of values and cultural factors
2

which are necessary to be considered by making conversation to any person. Several good
practices and are essential to make effective communicating procedure which is helpful in
conveying important information to desired person.
3

REFERENCES
Books and Journal
Batterham, R. W. and et. al., 2016. Health literacy: applying current concepts to improve health
services and reduce health inequalities. Public Health. 132. pp.3-12.
Thistlethwaite, J., 2012. Interprofessional education: a review of context, learning and the
research agenda. Medical education. 46(1). pp.58-70.
Coyne, I. and Gallagher, P., 2011. Participation in communication and decision‐making: children
and young people’s experiences in a hospital setting. Journal of clinical nursing. 20(15‐
16). pp.2334-2343.
Wears, R. L., Hollnagel, E. and Braithwaite, J. eds., 2015. Resilient health care. Ashgate
Publishing, Ltd..
Henderson, C. and et. al., 2014. Mental health-related stigma in health care and mental health-
care settings. The Lancet Psychiatry. 1(6). pp.467-482.
Fang, Y. and et. al., 2011. Pharmacists’ perception of pharmaceutical care in community
pharmacy: a questionnaire survey in Northwest China. Health & social care in the
community. 19(2). pp.189-197.
Kirkley, C. and et. al., 2011. The impact of organisational culture on the delivery of person‐
centred care in services providing respite care and short breaks for people with
dementia. Health & social care in the community. 19(4). pp.438-448.
Joseph, V. and et. al., 2011. Key challenges in the development and implementation of telehealth
projects. Journal of telemedicine and telecare. 17(2). pp.71-77.
Glasby, J., 2017. Understanding health and social care. Policy Press.Baldock, J., Mitton, L.,
Manning, N. and Vickerstaff, S. eds., 2011. Social policy. Oxford University Press.
Online
Unit 1 Communicating in HSC Organisations Assignment. 2018. [Online]. Available through
<https://www.locusassignments.com/solution/unit-1-communicating-hsc-organisations-
assignment>
4