Functional Departments in the Contemporary Hospitality Industry
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Added on  2023/02/02
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This assignment discusses the various functional departments in the contemporary hospitality industry and their interrelationships. It also explores the operational roles within the industry and the skills required for success. Additionally, it addresses the current skill shortages in the industry and suggests solutions to overcome them.
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Contemporary Hospitality Industry INTRODUCTION Hospitalityindustryisaserviceindustryandabroad categorythatincludeslodging,eventplanning, transportation, travelling and additional fields. This industry divided in to three areas such as accommodation, food and beverage, and travel and tourism. Operational departments: Various operational departments of hospitality industry are as following: Front office department-In Sheraton, it is a department that inform housekeeping to make up the room ready for sale to the next guest online when a guest is about to departure. It is the nerve centre of a hotel and the services of this department arewelcometheguests,carrytheirluggage,helpthem resister and solving their queries etc. Housekeeping department- In Sheraton, this department is responsible for the management of the guest room and the cleanliness of all public areas of the hotel. In the competitive hotelmarket,itisplayanimportantrolebecausegood services and cleanliness make a positive impact on the guest and customer whether they will return. Food&beverageservicedepartment-Thisdepartment basicallyrelatedtothefoodservices.InSheraton,this departmentprovidefood&beverageservicestothe customers and guests such as restaurants, bars, cafes etc. Functional departments: Different functional department of hotel industry are as following: Accounting department-In Sheraton, this department handle various important tasks such as invoicing customers, monitoring andcontrollingofaccountreceivables,budgeting,maintain financial reports, dealing with banks in order to obtain finance etc. Human resource department- It is also an important deportment ofthehotelindustryandwearvariousresponsibilities.In Sheraton, this department is responsible for the hiring, training and development of the hotel staffs or for the welfare company and having the responsibility of increasing productivity and profit of the organisation. Security department-It is related to provide protection to the guests and staff of the hotel including their property etc. In Sheraton, this department is work for the protection of the customers and guests related to their personal information and them also by patrolling, monitoring CCTV and investigating. Interrelationship:MarketingDepartment-itisanimportant department that interrelate with the other department. In Sheraton, this department provide correct information to functional and operational department of the company by doing market research. It provides information about the consumers’ needs and taste to the functional and operational department. Finance department-It is also an important department of the companybecauseitprovidefundandfinancetofoodand beverage department and marking department to purchase raw material to fulfil the consumers’ needs and provide salary to the employees.
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The skills gaps create negative impact on the business of Sheraton. For example, if receptionist will not have good communication skill, they will not communicate with the customers. If there are lack of problem solving skill they will not solve the queries of clients by providing them proper solution. In context of hotel general manger, if they will not have good management skill and business skill, they will not help properly in running the business, taking decision, designing policies and not provide motivation to the employees. This create negative impact on the business of the companybecausethiswayorganisationwillnotachieveits objectives and goals. For solving these issues and problems, Sheraton can provide training and development program to improve their skills. The organisation can organize learning and motivational sessions that help the employees to improve their skills and provide motivation. By providing online training and coaching the company can solve these issues and problems. Different operational roles within the hospitality industry are as following: Receptionists-Itisanimportantpersonandplayan important role within hospitality industry. In Sheraton, it plays an important role in the growth of the company because they provide various information related to the hotel such as welcome the guests, room booking, help them resister and solving their queries etc. There are some required skills such as good communication skill, technical skills and problem solvingskillsetc.andtheybelongfromFrontoffice department which comes under functional department. Hotel general manager-They help in making sure that a hotelisrunningsmoothly.InSheraton,theyplayan important role in the growth of the company and increasing productivity or profit. The role of them is related to intact with guests, managing staff, handling the finance of the hotel andinnandothers.Hotelgeneralmangerrelatedto managementdepartmentwhichcomesunderoperational departmentandtherearesomerequiredskillssuchas management skill, business skill, leadership skills etc. Front Desk Supervisor- In Sheraton, they are responsible for making sure each guest has a pleasant experience at a hotel and they belong from Front Office department which include in to operational department. The work of them related to checkinandcheckoutguests,takingreservationand answering any questions the guest may have. There are some skills that are required to them such as good communication skill, customer service skill and time management skills etc. Executive chef-An executive chef is a managerial role that involves lot of work that done by them. In Sheraton, they overseas operations in restaurants, hotel, cafes and other venues that provide food services to the guests. They belong from food &beveragedepartmentswhichcomesunderfunctional department and there are some skills that are required for them such as business skill, motivational skill and multitasking skills etc. Skills gaps and Shortages:The shortage in current skills are occurred cause of development of new or advance technology. For example, in Sheraton, the hotel general manger use online mode, internet and social media for providing motivation and training or learning sessions through online video and others that create shortage in current skills like leadership, motivation and interpersonal skills etc. For hiring process, now these companies give preference to aptitude test that create shortage in communication skills and others (Wang, 2014). Receptionist andfrontdesksupervisorusetechnologytoprovide information about the hotel and its service, for this they use software and hotel application which create gap and shortage in skill like communication and problem solving etc. CONCLUSION In this assignment, it has been concluded about different types of business within the hospitality sector and their diverse products and services. Various operational and functional departments and differentoperationalroles thatareplayedby the personsin hospitality industry and the skills required for that roles within hospitality industry or current skill shortage are explained.