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The Contemporary Hospitality Industry

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Added on  2020-12-10

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Analysis of skills gaps and how it create impact on the hospitality business 4 CONCLUSION 4 REFERENCES 5 INTRODUCTION Hospitality industry is a service industry and a broad category that includes lodging, event planning, transportation, travelling and additional fields. Examine a range of operational and functional departments with in hospitality industry Operational departments Various operational departments of hospitality industry are as following: Front office department- In Sheraton, it is a department that inform housekeeping to make up the room ready for sale to the next guest online

The Contemporary Hospitality Industry

   Added on 2020-12-10

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Table of ContentsINTRODUCTION...........................................................................................................................1TASK ..............................................................................................................................................11. Examine a range of operational and functional departments with in hospitality industry.12. Investigation of different operational roles within the hospitality industry.......................33. Skills gaps and shortage ....................................................................................................44. Analysis of skills gaps and how it create impact on the hospitality business....................4CONCLUSION................................................................................................................................4REFERENCES................................................................................................................................5
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INTRODUCTIONHospitality industry is a service industry and a broad category that includes lodging,event planning, transportation, travelling and additional fields. This industry divided in to threeareas such as accommodation, food and beverage, and travel and tourism. This report is based onSheraton hotels and Resorts, it is an international hotel chain owned by Marriott International.This company is founded in 1937 in Springfield, Massachusetts by Ernest Henderson and RobertMoore. It currently operates over 500 hotels internationally in various countries such as Africa,North America, Europe etc. In this assignation discussed Range of operational and functionaldepartment, interrelation of different department and gap analysis of for finding lack in currentskills in hospitality industry are defined. TASK 1. Examine a range of operational and functional departments with in hospitality industryOperational departmentsVarious operational departments of hospitality industry are as following:Front office department- In Sheraton, it is a department that inform housekeeping tomake up the room ready for sale to the next guest online when a guest is about to departure. It isthe nerve centre of a hotel and the services of this department are welcome the guests, carry theirluggage, help them resister and solving their queries etc.Housekeeping department- In Sheraton, this department is responsible for themanagement of the guest room and the cleanliness of all public areas of the hotel. In thecompetitive hotel market, it is play an important role because good services and cleanliness makea positive impact on the guest and customer whether they will return. Food & beverage service department- This department basically related to the foodservices. In Sheraton, this department provide food & beverage services to the customers andguests such as restaurants, bars, cafes etc. Functional departmentsDifferent functional department of hotel industry are as following:Accounting department- In Sheraton, this department handle various important taskssuch as invoicing customers, monitoring and controlling of account receivables, budgeting,1
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