The Contemporary Hospitality Industry

This report provides an overview of the contemporary hospitality industry, including the different types of businesses within the sector and their contributions to the local, national, and international economies. It also examines the operational and functional departments in the industry and discusses the skills required for various roles. The report concludes with a summary of the findings and recommendations for future research.

The Contemporary
Hospitality Industry

INTRODUCTION
Hospitality sector refers to the amalgamation of different services like event planning,
accommodation, travelling & tourism, transportation etc. It is multibillion dollar business sector
that based on accessibility of disposal income and leisure time (Kim and et. al, 2018). It is very
fast developing industry in market. This written report is based on Premier Inn which is British
hotel chain and one of the largest hotel brands which was established in 1987 and is
headquartered in Dunstable, England, UK. This hospitality organisation operate its business
internationally with the help of 72000 rooms and 800 hotels cross wise the world. Here will be
explaining about several kinds of company in hospitality and their commodities and facilities.
There is number of functioning function division and involvement to home, nationwide and
global financial system. There are several functional roles within hospitality sector along with
abilities wants and existing competencies shortages.
TASK 1
P1. Different types of business within the hospitality sector
Hospitality sector is a lane group of grounds in the services sector that consists loading, food
and drink facilities, occasion arrangement, theme parks and transport. This sector also considers
hotels, bistros and bars. The description of diverse kinds of business in hospitality sector is
defined and under:
Accommodation-This division envelops luxurious hotels, campgrounds and plentiful
resorts. It is essential because it range from bed, brunch, ventures and other amenities that
provide accommodation facilities. There are three important things which individual prefer for
taking the benefits of hospitality services like accommodation, food and transportation. Now
these days, this sector concentrates on developing lodging of consumers for their good
knowledge.
Food and beverage- It is also an essential business industry that varieties from elevated end
eating place and food preparation organization in among (Murphy and et. al., 2018). There are
several kind of business operate in this sector such as quick service establishment, catering
services and full service restaurant etc. With these services different kind of food services are
provided, like in rapid facilities quick food products, food preparation services included wedding
and birthday events etc.
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Entertainment- It is a crucial business of hospitality sector. Individual need fun and
entertain at the time of travelling for better trip. In form of entertainments ventures can offer
different entertainment services like sports and gaming, marinas, cruise, nightclubs and pubs etc.
that help in making a better trio and offering good experience to customers.
Travel and Tourism- It is a huge business manufacture which has several players cross
wise the world. It consider airlines, cruise ships, trains and crew associates for services, The
meaning of this business is that people moving from one location to other (Jung and Yoon,
2018). Hospitality sector cannot develop and progress without help of travelling and tourism. It
is included as enormous area that demands scheme, improvement and originality at each stage
This consists official and familiar drifting. Personality from varied divisions of world travel for
holiday, teaching, business, amusement and command client focus, association management for
business development and flat organization of the business.
P2. Examine a range of operational and functional departments
In a trade venture, there are numerous practical divisions make their contribution in effective
running of the firm. In Premier Inn also needs different operational and functional divisions for
operating its business and the description of them as under:
Operational department
Front office- It is most observable division in hotel and it is also called as function
counter. This division is responsible to deal with guest who come to hotel take the benefits from
it. It consists knowledge of guests, front organization desk clerk and check segment. The people
of this department are responsible for cash and credit handling, booking of room and other
services to guest.
Housekeeping- This division is accountable for organization of visitor accommodation
and hygiene of all community region of hotel. There should be excellent relation among front
staff and maintenance so that data can be effectively restructured about visitor accommodation.
In Premier Inn, the venture has good housekeeping staffs which look after the entire hotel in
term, of cleanliness so that the guest has no chance to make a complaint.
Security- This function is accountable for protection and security of guests, workforce
and people (Hassi, 2019). It considers determining equipments, patrolling hotel premises, make
sure safety of visitors and workers along with their belongings.
Functional subdivision
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Sales & marketing- This division is accountable for production of new commerce for hotel. It
could be purposes, sales room, conventions and bars. It focuses on advertisement and sales
endorsement of hotel at marketplace. Sometimes Premier Inn needs this division for trade their
commodities and facilities.
Accounting-This function is most crucial in all firms as to observe all the fiscal
performance. It consists cash receipts, functioning informational and bank, dispensation of
payrolls, reviewing and training of interior reports (Boella and Goss-Turner, 2019). Premier Inn
has this division to recognize definite revenue of definite and operating fiscal practices.
Human resource department- This section is accountable to employ train, develop and
firing staff and also accountable for manufacturing relatives, interests and cooperative
negotiating. It has increasing significance cause of rivalry, lack of employment and legislation.
As Premier Inn has HR administrator to handle all practices associated with human resource.
P3. Discus the contribution of the hospitality industry to local, national and international
economies
Hospitality sector is developing quickly which gives 10% of world GDP. It is growing
internationally and publishing development in multicultural atmosphere. It is build at
international, nationwide and provincial extents. This sector comprises different subsectors out
of which bistros and hotels are main source for financial development. This sector donates at
local, national and global financial systems. It was evidenced that 700 million travellers out of
total appeared at global stage. Through this information, it was shown that 241.5 million
maximisation and yearly development of 4.9%. Hospitality offers more than 10% service at UK
which is 2.5 million individual. Because of McDonald’s, Pizza Hut, Burger King has urbanized
appropriately which make contribution in economies of country (Gupta, 2019). Development in
financial system directs to improvement of living values, According to British Hospitality
organization more than 500,000 workers involved in this sector at UK. Global tourism currents
7% world sell abroad and 30% facilities export.
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TASK 2
P4. A range of diverse operational roles in the hospital industry
There are numerous department functioning in a hospitality firm like Premier Inn and there
are diverse operational roles are performed in the venture to operate the business. The
description of different kind’s o operational roles in respective venture is mentioned as below:
Roles of Housekeeping- They should ensure and determine all freshness at hotel. All region
of hotel are included under this individual for continuous examination and determines
(Kallmuenzer, 2018). Housekeeping should take care of fresh and hygiene atmosphere for
getting attention large number of target audiences and tourists.
Role of division manager- It is accountable for administer workers engaged in process of
front regions of hotel. Organizing with different functions and keep announcement with them for
helping visitors in effective manner. Also handling and preserving accountability for financial
plan, employment and acquire. Overseeing accommodation division payroll, publication plans
and accessibility control.
Roles of Front office or receptionist- They sell guest accommodation assign room and list
visitors. They also organize with visitor facilities and keeping room awareness, determine
recognition and records of entrance. Help in offering information about hotel; get attention
points, nearby, society, interested vicinity. They manufacture and accomplish monetary
arrangement and account announcement.
Role of security- They are known as safety guard who possess diverse role such as security
of workers and tourists. Also taking care of property surrounded by and exterior for protection.
Role of maintenance- they are accountable for administration of facilities and activities to
support core industry. They assure security of visitors and employees in the firm, develop energy
effectiveness and minimising costs. They also provide protection of integrity of structure during
preservation like walls, ceilings, furnishings and fixture. Due to effective involvement of this
function in form of preservation, hospitality division is becoming more eco-friendly.
P5. Examine the skills required for roles within the hospitality industry and current skills
shortages
Any individual functioning in any company should hold some information and skill for
efficient operating of production. These abilities are very essential for company and execute
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duties. Corporation employ only those applicants who have efficient competencies needed in
specific area (Norum, 2018). Hospitality has functioning and occupation division for operating
main and inferior actions of sector. These functions have skill needed for several positions which
consists:
Problem solving skills- It is an effective and most required skills for function and functional
manger as they solve several problems and difficulties of guests. They are very efficient and
proficient individual of company. Lots of options should be accessible for resolving specific
complexity occurs in organisation. Therefore, it is needed in each firm as issues occur on daily
basis that require being resolved effectively.
Good communication skills- In order to work in hospitality industry, it is an effective skill
that is highly required for individuals. As, this the sector within employees highly engage with
customers and so make effective communication they have requires physical and mental
behaviour (Iyer and Jarvis, 2019). This skill also needed for making relation with staff members
and management, Administrators and workforce should have good verbal and written
communiqué for operating business practices and operations.
Multi tasking skills- Workforce should have multi tasking ability for executing work. In a
day, administrator requires to hold number of consumer at a time, working on dissimilar tasks.
Therefore, for achievement and growth of company, they should be capable to work in team with
dealing multi work.
Culture awareness- As individual from diverse segments of world comes to travel and
administrate require working with those individuals which acquires intellectual backdrops.
Target audiences do not allocate similar observation, values and belief’s scheme.
Language skills- There are several individual who come from different parts of the globe
for travelling and use diverse language in their communication. Staff and administration should
be capable to communicate with them and offer good services (Litvin, Goldsmith and Pan,
2018). Because it assists in showing faithfulness and brand assessment of the firm. verbal
communication ability plays and efficient function for helping consumers.
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TASK 3
Covered in to PPT
TASK 4
Covered in to PPT
CONCLUSION
This has been summarised from the above information that hospitality industry is a business
sector within different kind of business operate to offer several services like accommodation,
food, entertainment, teaselling, transportation services and many more are offered to individuals.
Functioning department administrator’s current action like preservation, safety and practical
division handles HR, secretarial and marketing for such organisation. This sector offers job
opportunities to number of individual, maximise values at home, nationwide and global stage.
This report also summarises skills needed for hospitality for effective running of firm. By using
PESTEL analysis and SWOT analysis the firm can analyse the external and internal environment
influence upon hospitality sector firm. Different current trends also assist in growth and growth
of business administration.
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REFERENCES
Books & Journals
Kim, H.L. and et. al, 2018. The effects of corporate social responsibility (CSR) on employee
well-being in the hospitality industry. International Journal of Contemporary Hospitality
Management.
Murphy, K. and et. al., 2018. A review of high performance work practices (HPWPs) literature
and recommendations for future research in the hospitality industry. International Journal of
Contemporary Hospitality Management.
Jung, H.S. and Yoon, H.H., 2018. Understanding workplace bullying: Its effects on response and
behavior in the hospitality industry. International Journal of Contemporary Hospitality
Management, 30(3), pp.1453-1471.
Hassi, A., 2019. Empowering leadership and management innovation in the hospitality industry
context. International Journal of Contemporary Hospitality Management.
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Boella, M.J. and Goss-Turner, S., 2019. Human resource management in the hospitality
industry: A guide to best practice. Routledge.
Gupta, V., 2019. Talent management dimensions and their relationship with retention of
Generation-Y employees in the hospitality industry. International Journal of Contemporary
Hospitality Management.
Kallmuenzer, A., 2018. Exploring drivers of innovation in hospitality family firms. International
Journal of Contemporary Hospitality Management.
Norum, R., 2018. From welcome to well... come: the mobilities, temporalities and geopolitics of
contemporary hospitality–commentary to Gill. Fennia-International Journal of
Geography, 196(1), pp.111-117.
Iyer, G.R. and Jarvis, L., 2019. CSR adoption in the multinational hospitality
context. International Journal of Contemporary Hospitality Management.
Litvin, S.W., Goldsmith, R.E. and Pan, B., 2018. A retrospective view of electronic word-of-
mouth in hospitality and tourism management. International Journal of Contemporary
Hospitality Management.
Ram, Y., 2018. Hostility or hospitality? A review on violence, bullying and sexual harassment in
the tourism and hospitality industry. Current Issues in Tourism, 21(7), pp.760-774.
Okumus, F. and et. al., 2019. Strategic management for hospitality and tourism. Routledge.
Baum, T., 2019. Does the hospitality industry need or deserve talent?. International Journal of
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Pham, N.T., Tučková, Z. and Jabbour, C.J.C., 2019. Greening the hospitality industry: How do
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Kandampully, J., Zhang, T.C. and Jaakkola, E., 2018. Customer experience management in
hospitality. International Journal of Contemporary Hospitality Management.
Online
Strategic analysis of Premier Inn. 2020. [Online]. Available Through:
<https://writepass.com/journal/2012/12/strategic-analysis-swot-pestel-porter-of-
premier-inn-whitbread-plc/>.
Premier Inn SWOT Analysis. 2020. [Online]. Available Through:
<https://www.mbaskool.com/brandguide/tourism-and-hospitality/14052-premier-inn.html>.
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