Unit 1 - The Contemporary Hospitality Industry

This report provides an overview of the contemporary hospitality industry, including different types of businesses, operational and functional departments, and the industry's contribution to the local, national, and international economies. It also discusses the interrelationships between operational units, the use of franchising and licensing agreements, and the impact of global growth on the industry. The report further explores the range of operational roles and the skills required for each role, as well as the impact of skill gaps and recommendations for addressing them.

Unit 1 - The Contemporary
Hospitality Industry

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................2
Scenario 1........................................................................................................................................3
Different types of business within hospitality industries within diverse products and services..3
Range of operational and functional departments within hospitality industry............................3
Contribution of the hospitality industry to local, national and international economies.............4
Interrelationships of the operational and functional units............................................................4
The use of franchising and licensing agreements has influenced the global development of the
hospitality industry.......................................................................................................................5
Contribution of global growth, franchising and licensing developments in economic worth of
the hospitality industry.................................................................................................................5
Range of various operational roles:.............................................................................................5
Skills required for various roles within hospitality industry........................................................6
Review of skill gaps.....................................................................................................................6
Impact of skills gaps and recommendations................................................................................7
CONCLUSION................................................................................................................................7
REFRRENCES...............................................................................................8
INTRODUCTION
The Contemporary Hospitality Industry can be understood as one of the most wide
developing global industry vastly working on huge innovation paradigms with advanced services
to bring on fast changing working hemisphere. Queens hotel, Chester is one of the best brand
within hospitality industry having wide presence within global level, with providence of best
services and high attained goodwill among consumers to work with profitability. Report explains
various business structures within hospitality industry, range of operations and its wide
contribution within global economy paradigms where there are various new operational roles
coming onto business world where employees skills are vastly evolving and how various new
parameters of evolution develop further onto changing world hemisphere (Boella and Goss-
Turner, 2019).

Scenario 1
Different types of business within hospitality industries within diverse products and services
Hospitality industry is broad group of businesses that provide wide services to various
customers with wide segments into all functional parameters where lodging and recreational
companies, food and beverage, travel and tourism are the most developed paradigms known for
bringing on wide developed synergy of innovative services. Lodging companies provide staying
facilities for people with food and beverages, storing of luggage and access to world class
amenities where people often look upon wide facilities with advanced innovation factors. Food
and beverage industry is also one of the most widely evolving industry where wide companies
and new startups are coming to provide best innovative services and high comfort products.
Travel and tourism is the backbone of hospitality industry where there are globally large number
of hotels, restaurants and hotels coming up where large number of people are provided world
class facilitates from all walks of life pertaining onto new determinants and recreational facilities
to yield onto most developed factors (Segovia-Pérez,Figueroa-Domecq and Muñoz-Mazón,
2019).
Range of operational and functional departments within hospitality industry
There are various range of operational and functional departments within hospitality
industry where Queens hotel, Chester has been working with huge advancement and innovation
within all departments to keenly build on customer oriented services and higher profitability
among business functions operations. Housekeeping department operations are known to be one
of the most advanced and imperatively important to immaculate care and keep all facilities
provided among customers who book in their stay at hotel. Security departments functional
operational services are guaranteed to keep all facilities of safety among consumers, keenly
programming onto the synergy of innovation and functional effective programming for
developed parameters through which goodwill is raised. Food and beverage department works
onto to provide wide choice of food availability to ll consumers with fresh ingredients and
services pertaining onto customization with high continent factors being keenly programmed
onto world paradigms with high competitiveness (Rhou and Singal,2020).

Contribution of the hospitality industry to local, national and international economies
Contribution of hospitality industry within local and national economies can be
understood as one of the most profound parameter which has given rise to business opportunities
and employment within all working segment, people have been able to keenly able to get wide
innovative services programmed with high customization. Nationally it has been seen thousands
of people gaining wide working opportunities with innovative business services programmed to
work with best brands and hospitality companies developed with world class amenities.
Internationally it can also be analyzed that countries GDP has been gaining huge hike due to
hospitality industry where companies are able to receive large profitability rates and goodwill
among wide consumers and travelers from around the world (Hight, Gajjar and Okumus, 2019).
Interrelationships of the operational and functional units
Interrelationship between operational and functional units within functioning of
hospitality industry can be understood as one of the most important and rationally highly focused
to bring on continuous innovation onto larger determinants for gaining strong functionality and
higher range of services advancing withy wide customer oriented paradigms. Housekeeping
department has the working operations highly correlated with safety departments and working to
bring on best services for all customers who come in for stay. Marketing and sales promotion
activities within departments are correlated with high interrelation to bring on best innovative
promotion tools within digital media and partnering with global brands to build strong space
within the hospitality industry which is rapidly going under wide transformation and evolving
customer’s preferences for gaining onto higher profitability (Secchi, Roth and Verma, 2019).
The use of franchising and licensing agreements has influenced the global development of the
hospitality industry
Franchising and licensing agreements have widely created huge influence on the global
paradigms of the hospitality industry where Queens hotel, Chester has wide goals to bring on
global expansion into Asian countries where franchising and licensing has opened up wide
market parameter opportunities. Licensing agreements with use of franchising will enable to
build on various new branches within untapped countries global market which will not only build
on higher pertaining synergy of innovation, but also profoundly develop wider goodwill onto all
rational new working paradigms (Kim, Zheng and Arendt, 2019).

Contribution of global growth, franchising and licensing developments in economic worth of the
hospitality industry
The hospitality industry has been experiencing wide global growth with franchising,
licensing agreements developing the economic growth which has also lead to economic worth
expansion and development pertaining onto new development goals. Overall vision is explored
of the hospitality industry when company programs to bring on new branches within global
working hemisphere, keenly programming to work onto new parameters of building strong
international global market presence with new rational fundamental ideas and giving franchising
builds in larger business opportunities to bring on wide rational goals and functional efficiency
for bringing on wider competitive goals (Chibili, 2019).
Range of various operational roles:
There are wide operational roles within Queens hotel, Chester which aims to bring on
wider rational working paradigms with high competitive working parameters onto hospitality
industry here wide customer range services are developed as per new fundamental business
objectives. Event planner is the most significant operational role where customer’s preferences
for the wide functional goals are specifically kept into mind for bringing on profitable working
goals and executing wide operations as per the targeted business aspects which is aimed to bring
on new synergy of innovation. Hotel general manger is another most important business position
which is programmed to enter onto wide business paradigms where new working goals such as
management wider opportunities onto which more pragmatic operations are formulated to bring
on new synergy of innovation goals (Ramachandran and Ruthramathi, 2020).
Skills required for various roles within hospitality industry
There are various roles within hospitality industry where Queens hotel, Chester aims to
work with high specialization and more pragmatic determinants through which wider objectives
can be attained to bring on more profitable working segments through which goodwill among
consumers can be attained. General hotel managers are required to have smart communication
skills to bring on more customer focused outputs of profitability and also develop strong
connectivity of business regulations with various clients. He should also possess leadership

qualities which will enable to build on effective teams under various departments through which
quality standards are determined within all business aspects to gain onto new marketing synergy.
The front role is also programmed to bring on positive synergy at work where role demands to
have high dynamic working talent to restore all customer’s preferences with changing vivid
functionality. Professionalism is highly demanded among the job roles of hospitality industry
where Queens hotel at Chester has business plans to develop higher expansion into Asian market
within global business world (Parvez, 2020).
Review of skill gaps
There is higher demand of technical ad practical working skills in specific job roles
within hospitality industry where there are high propriety skills such as wide customer handling
skills, team, working paradigms and wide cultural awareness to bring on new innovation and
creative handling of various business problems to provide customers wide facilities. The current
skill shortage which have affected recruitment and talent management such as migratory and
wide parameters to build on specific expectations at work are targeted to bring on new rational
working goals through which keen synergy is enabled. There are majorly more technical
advancement coming up within hospitality industry where company aims to bring on wide
rational functional skills which can be delivered by training of employees. Talent development
has been gaining wide focus and high rational new functional focus for bringing on more
talented employees who bear experience within their career to bring on advanced functional
skills and higher innovation as per customized customer oriented services through which
goodwill is promoted.
Impact of skills gaps and recommendations
The skill gap may widely impact on the profitability and goodwill of hotel if the
employees working within Queens hotel are not confident to bring on new talents forward
through which it can be pragmatically understood that skill gaps have the potentiality to
marginalize sales volume effectively. Hospitality industry is going under wide transformation if
high competitiveness where there is high demand of talented employees who are not only
confident to communicate effectively within all languages, but also there Is fast adoption within
their working skills to pragmatically develop wide rational new determinants which bring on

wider promotional goals. The skill gap impact can also be seen with high turnover of employees
within company which not only increase wider operational regulatory cost for the management,
but Queens hotel will also have to work on the various new employee’s recruitment cost. Skill
gaps shall be reduced with continuous training and development opportunities given to
employees, which will make them keenly motivated to bring on wider new rational productivity
among all various levels and profoundly work on the new progressive talents. There shall also be
detailed analysis of each skill into more profound role which will bring on more rational outputs
and functional abilities for building on new synergy for innovation as demanded by hospitality
industry (Okumus and Ma., 2019).
CONCLUSION
This part of report can be concluded wide factors and explanation on how hospitality
industry is going under huge changes within world paradigms pertaining onto new rational goals
where innovation, diversity and growth of creative working factors are highly demanded among
all operational functional roles. Report also concludes the dynamic working aptitudes with
higher functionality are demanded by operational roles such as hotel manager, staff employees
and Queens land, Chester for expansion into Asian market has to work on developing wide new
skills such as generating new determinants of coping up with new rational goals.

REFRRENCES
Books and journals
Boella, M. J. and Goss-Turner, S., 2019. Human resource management in the hospitality
industry: A guide to best practice. Routledge.
Chibili, M., 2019. Basic management accounting for the hospitality industry. Routledge.
Hight, S.K., Gajjar, T. and Okumus, F., 2019. Managers from “Hell” in the hospitality industry:
How do hospitality employees profile bad managers?. International Journal of
Hospitality Management. 77. pp.97-107.
Kim, J., Zheng, T. and Arendt, S.W., 2019. Identification of Merger and Acquisition Waves and
Their Macroeconomic Determinants in the Hospitality Industry. Journal of
Hospitality & Tourism Research. 43(2). pp.249-271.
Okumus, B. and Ma, F., 2019. Research trends on food safety and sanitation in hospitality and
tourism. International Journal of Bibliometrics in Business and
Management. 1(3). pp.214-224.
Parvez, M. O., 2020. Use of machine learning technology for tourist and organizational services:
high-tech innovation in the hospitality industry. Journal of Tourism Futures.
Ramachandran, V. and Ruthramathi, R., 2020. Emerging Issues and Challenges of Technology in
Tourism and Hospitality Industry. Studies in Indian Place Names. 40(71). pp.30-
33.
Rhou, Y. and Singal, M., 2020. A review of the business case for CSR in the hospitality
industry. International Journal of Hospitality Management. 84.p.102330.
Secchi, E., Roth, A. and Verma, R., 2019. The impact of service improvisation competence on
customer satisfaction: evidence from the hospitality industry. Production and
Operations Management. 28(6). pp.1329-1346.
Segovia-Pérez, M., Figueroa-Domecq, C., and Muñoz-Mazón, A., 2019. Incorporating a gender
approach in the hospitality industry: Female executives’
perceptions. International journal of hospitality management. 76. pp.184-193.