Unit 16 – Operations and Project Management

UNIT 16 – OPERATIONS AND
PROJECT MANAGEMENT
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TABLE OF CONTENTS
PART A...........................................................................................................................................3
INTRODUCTION...........................................................................................................................3
Organisation overview.................................................................................................................3
Operation vs operation management...........................................................................................4
Implementation of operation management principles.................................................................4
Operation management meet up requirements of business entity...............................................6
Continuous improvement and lean principles.............................................................................7
Continuous improvement plan.....................................................................................................7
CONCLUSION................................................................................................................................7
PART-2............................................................................................................................................8
INTRODUCTION...........................................................................................................................8
Overview of the case study..........................................................................................................8
Application of key stages of PLC to the project..........................................................................8
Analysis of project methodologies and tool that could be used................................................12
Review and critical evaluate of effectiveness of Project life cycle...........................................14
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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PART A
INTRODUCTION
Operation management is processes involve managing different operations associated
with the business entity. This report is based on the case study of Marks and Spencer Company
in respect to its operation management like approaches. Henceforth, report will emphasis over
the overview of the organisation. Operation versus operation management will be discussed in
briefly under this project. Different implementation of the operation management function will
be described in detail under this project. Furthermore, project will discuss the fact that how
operation management allow the business entity to meet up its overall business objectives.
Continuous improvement and lean principles will also discuss as a part of this project. Precise
continuous improvement plan will also highlight under this whole report.
Organisation overview
Marks and Spencer Company is based in United Kingdom. Company was established in
the year 1884 by the founders Michael Marks and Thomas Spencer. Headquarter f the company
is located in London, United Kingdom. Currently company is catering its business operations at
approximately 15000 business locations at a global level. Marks and Spencer Company is also a
part of the FTSE 250 list that clearly demonstrates the dominance of the business entity in the
retail market of United Kingdom along with the globe (Wickramasinghe and Chathurani, 2020).
Company deal in high quality clothing line, food products and home products that fundamentally
allow the customers to satisfy its basic needs and requirements of living. Company offer its
services with support of its stores at different locations across the globe and also over the e-
commerce platform to achieve the best level of sales of company (Estelles-Miguel and et.al.,
2019). Marks and Spencer Company constrain more than 78000 employees at a global level as
per the recent statistics and figures of the business report. Company has given a huge emphasis
over catering quality products and services that allow the business entity to establish the long
term relationship with the potential customers in market. In the retail market at a global level
Marks and Spencer Company is one of the major brand as it offer its services at both the trading
modes online and offline. Management of company take operation management as its prominent
approach to manage all its operations and functions so that company can achieve the best level of
work efficiency in the respective market.
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Operation vs operation management
Operation is denoted as managing different roles and responsibilities associated with the
business. Operation management is a practice follow by the Marks and Spencer Company in
which all operations denoted a specific role and responsibility at the organisation level are
mitigate by the company. Operation is a part of the operation management approach. This can be
stated as managing different operations demonstrated with the different roles in the organisation.
Operation management is a proper approach comprises with the planning, research,
implementation, control and finalise like stages (Hsu and et.al., 2020). Operation is only a part of
the operation management plan that involves the implementation stage of the organisation. The
basic difference between the operation and the operation management is that operation in only a
single practice that deliver but when it comes to operation management function in involve
management of set of functional responsibilities also comprises with the research, planning,
implementation, control and monitor the whole operation and such related task. Operation
management is a set of task that conducted while operation management is only a single task that
needed to incorporate by the professionals. Operation management activity is conducted with
support of different principles like reality, fundamentals and many such principles whole
operation on the other side conducted or implemented with support of different principles.
As a professional it require more fundamental support and skill to implement the whole
operation management practice while it take a less level of skill and ability to achieve the best
flow of operations (Lleo and et.al., 2020). This can be strategically demonstrated that operation
management is a bigger responsibility than the operation itself. This involves professional level
of practice to be delivered. Operation management on the other hand require multiple
professionals of different field and background whereas operations are conducted with support of
the professionals belong to same professional background or the different occupational areas
(Abdullah and Hua, 2017). Team formulation is also a key role in the operation management
whereas; this is possible that operations can be delivered without formation of any of the team.
The scale of responsibilities is different in case of operation management than the operations as a
solely functional area.
Implementation of operation management principles
Operation management is a professional level of practice that delivers with support of the
certain principles that favour the management to control all its operational responsibilities.
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