Operations and Project Management

Operations and Project
Management

Contents
INTRODUCTION...........................................................................................................................3
P1 Conduct a review and critique of the implementation of operations management principles
within an organisational context..................................................................................................3
P2 Prepare a continuous improvement plan based on the review and critique of operations
management principles within an organisational context............................................................8
P3 Apply each stage of the PLC to a given project, producing necessary supporting
documentation for completing the project.................................................................................10
P4 Review and critique the effectiveness of the PLC in application to the chosen project using
appropriate theories, concepts and models................................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
Books and Journal......................................................................................................................14

INTRODUCTION
Operations Management can be characterised as a part of organisational management that
focuses upon enhancing the operational efficiency by planning, organisation, executing and
controlling the operational procedures of the business in a defined manner. The business process
and procedures facilitated by the operational department provide assistance in the facilitation of
the production as well as functional process with utmost productiveness and stability (Mišić and
Perakis, 2020). The management of operational area is also very essential in order to facilitate
the quality control as well as maintain of adequate inventory and stock level in order to meet the
demand of the consumers in the market environment.
Project management is a managerial process which aims at directing the workforce to achieve the
targets set for the accomplishment of the goals associated with a project plan. The first portion of
proposed project report will reflect upon the organisational principles as well as improvement
plan of Marks and Spencer. The confuse portion of the report will highlight upon the application
and assessment of Project life cycle to the Cross Rail Project Plan. The report will also involve
the evaluation of the degree of potency of the PLC in regard with the concerned project.
P1 Conduct a review and critique of the implementation of operations management principles
within an organisational context
Operational Management is a concept that allows the business firm to implement smooth
and collaborated business activities pertaining to the operational process of the same. It ensures
that the operational activities and procedures are facilitated in systemic, organised and consistent
manner. The organisational principles regulated by the Marks and Spencer in its concerned
organisational culture are as follows:-
Change
In order to achieve greater heights in the retail industry, it is very crucial for Marks and Spencer
to facilitate needful change and up gradation in the technology, business process, strategies, and
functional areas on constant basis (Cachon, Girotra and Netessine, 2020). The respective
organisation effectively monitors the overall business environment in order to determine the
ongoing market trends and facilitate the up gradation -process in accordance with the same.
Quality Control

It is very necessary for Marks and Spencer to encourage its operations team to execute the
functions pertaining to the quality control in a brilliant and excellent manner. In order to win the
customers in the target environment, the business firm is required to procedure and cater goods
and services which are high in quality. Hence, Marks and Spencer also believes in the same
principle and has established various quality control measures within the operational department.
This will further help in alleviation and enhancement the overall quality of the products rendered
by the firm in potential market.
Identification of the Competition
In order to establish impactful business strategies and run the business better than the competitor,
it is necessary for the Marks and Spencer to identify the the action plans of the existing
competitors in the business environment. Once, the company acquired an overview about the
plan of action of its rival, it becomes flexible for the same regulate and implement strategies that
can helps to retaliate and provide better outcomes to Marks and Spencer in the market as
compared to other firms in the same.
Accountability and Responsibility
The Head of operations in Marks and Spencer is required to be accountable for the operations
facilitated by the staff members of the department in the respective business institution. The
managers are also appointed within the operational department in order to ensure that delays,
errors and interruption are reduced to minimum in order lead smooth regulation of the
operational process of the business firm (Chen, Dong and Shi, 2020). The operational manager
is also responsible for motivating and encouraging the employees in a manner that quality and
premium can be derived from the same on a regular basis. Thus, the principle of accountability is
practised within the business setting of Marks and Spencer in proficient manner.
Collaboration
The coordination as well as cooperation among the employees within Marks and Spencer
is promoted by the management in order to ensure that effective collaborative practices are
followed within the same. In order to boost the collaboration within the workforce, integrated
programs and actions are taken by the management so as to help the employees to be
comfortable with each other and build the necessary understanding. The respective practice
further helps the employees to support each other and facilitate better collaborations in order to
achieve the business targets of Marks and Spencer.