Understanding and Leading Change in Organizations

Unit 17 - Understanding and
Leading Change
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Table of Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P1 Compare different organizational examples where there has been impact of change............3
LO 2.................................................................................................................................................4
P2 Evaluate how internal and external drivers of change affect leadership, team and individual
behaviours....................................................................................................................................4
P3 Evaluate measures that can be taken to minimize negative impacts of change.....................5
LO 3.................................................................................................................................................7
P4 Different barriers to change and how they influence decision making..................................7
LO 4.................................................................................................................................................9
P5 different leadership approaches to deal with change..............................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12
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INTRODUCTION
In every organisation it require to apply a different leadership style so that goals and
objectives are attained. The use of style depends on traits and characteristics of leader by which
they lead team. Also, change is necessary to apply so that organisation can gain competitive
advantage in market (Howard, O’Brien, and O’Rourke, 2019). However, there are various
drivers of change that can be applied. The drivers can be either external or internal. Moreover, it
is essential to find out those drivers so that strategy is developed accordingly. This is useful in
implementing change in effective way.
The report will lay emphasis on organisation where changes has impacted. Besides, internal
and external drivers will be described. Also, measure to minimise impact of change will be
discussed. Along with it, barriers of change is discussed and leadership approaches will be
mentioned as well.
LO 1
P1 Compare different organizational examples where there has been impact of change
Change has become a constant requirement for every business. This is because without
change no company can survive. Also, change enables in bringing efficiency or developing new
products. In business change means to move company from where it is now to where they want
to be in future.
The position and perception can influence change in positive way as when employee
perception is positive then change in easily implemented. But when perception is negative then
change is not applied in effective way.
The types of changes are structural, strategic people and process.
Kubler ross change curve model
There are 5 stages in it which are defined as below
Denial- It is a stage in which one may not believe what is happening. This can impact on overall
productivity. One may want to focus on past.
Anger – There are some people who show anger to themselves and some to others. Thus, one
remain in anger and frustration.
Bargaining – It is stage in which one may start thinking about best ting left in situation. Here,
individual comes closer to what they wish to avoid.
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Depression- As name shows it is stage where person feel regret, guilt, etc. they show signs of
zero excitement towards life
Acceptance- When people realize that fighting the change that is coming into their life is not
going to make the grief go away, they resign to the situation and accept it completely
Drivers of change – It can be found that there are various drivers of change that exists in internal
or external environment.
Internal drivers- Thus, here internal drivers that is opportunity and threat affect on change in
leadership, individual, behaviour of team. It is because new strategy and plan is developed. Also,
various changes are being occurred in firm.
External drivers- Here, external driver that is economic, social, technological, etc. has affect
leadership and team behaviour. This is because changes are being adopted in firm that has
impacted on performing of activities in organisation.
Due to covid 19 there has been certain change which has occurred in organisation. These
changes has highly impacted on business operations. However, changes made are different as per
company needs. It is as follows
Aldi- The company has transformed its overall process. This is because of due to covid 19 firm
was not able to operate their stores. Hence, they have implemented technological change and
now they are focusing more on providing products and services through online website. So, this
has impacted on their operations as most of it are being conducted through online process. Also,
strategy of firm has changed as now they are emphasizing on online selling concept. The
customers are able to access website where all data and info is available (Rajan, and Ganesan,
2017). Besides that, all operations are modified and new strategy is developed. There is change
in business process and also home delivery is started by organisation. Thus, it has not affected on
Aldi operations but on their strategy as well.
Hilton hotel- There is also various changes which are being applied in Hilton. This has
impacted on overall operations of firm that is service delivery, housekeeping, etc. Here, change
made is booking is done through website. Moreover, there are strict measures taken regarding
health and safety. It means that new rules and guidelines are formed which is to be followed by
staff. In addition, advance technological software and applications are installed through which
staff perform their tasks. The delivery of services is changed as well. Besides, strategy of hotel
has changed as new strategy is developed. On contrary training of staff is highly impacted as
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