Understanding and Leading Change Assignment - Marks and Spencer (M&S)
Added on 2020-10-22
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Understanding andLeading Change
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................1LO 1.................................................................................................................................................1P1. Comparison of impact of change on strategy and operations of M&S with reference todifferent organisational examples................................................................................................1LO 2.................................................................................................................................................4P2. Impact of external and internal drivers of change on leadership, team and individualbehaviours....................................................................................................................................4P3. Ways to reduce the negative impact of change on organisational behaviour........................5LO 3.................................................................................................................................................7P4. Barriers for change and their impact on leadership decision making in M&S.....................7LO 4.................................................................................................................................................9P5. Dealing with change in M&S with applying different approaches to leadership..................9CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12
LIST OF FIGURESFigure 1: PEST Analysis.................................................................................................................2Figure 2: The PDCA (Deming) Cycle.............................................................................................6Figure 3: Lewin's 3-Stage Model of Change.................................................................................10
INTRODUCTIONIn today’s era, organisational change has become the permanent feature of businesseswithout which to survive for longer span of time is not possible. Bringing changes at workplacetime to time is of utmost of importance as now, there have been vast new markets and innovativetechnologies for which suitable alterations in the working style are required (Hayes, 2018). In thepresent report, various concepts related to understanding and leading change will be discussedwith reference to Marks and Spencer (M&S) which is UK’s one of the leading brands in retailsector. Here, a study will be made on impacts of bringing changes at workplace on operations aswell as strategy of organisation. Further, factors that drive change and the way they affectorganisational behaviour will be discussed. Barriers to change will be analysed as well alongwith their effect on decision making of leaders. At last, suitable leadership approaches to changeinitiatives will be applied.LO 1P1. Comparison of impact of change on strategy and operations of M&S with reference to different organisational examplesChange in business context can be referred as a process and method by which people atworkplace are managed in such a way that set business outcomes will be achieved. Changemanagement helps in making individuals successful to adopt the alterations in working practicesand in personal transitions. In Marks and Spencer and Tesco, there are different situations when change inimplemented in organisation. Depending on the type of situation, their impacts on strategy andoperations of organisations are also different which are like:Conflict in teams – In situation if there is conflict in between teams, then in M&S, it willultimately result in affecting the operations negatively as there will be decrease in theproductivity and so, company will have to bring changes in their strategy (Doppelt,2017). Reasons behind these conflicts may be mis-match of opinions, diversity, etc.Rather focusing on rise in productivity and profits, firm will have to make plans withrespect to create a healthy environment at workplace and solve conflict with effectivenegotiation and decision making skill. However, on the other hand, in Tesco, if there isconflict among the members of team, supervisors refer the reason in-depth and check its1
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