Understanding and Leading Change

Understanding
And
Leading Change

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
LO 1.................................................................................................................................................1
P1. Comparison between different organisational change and its impacts on operations and
strategy........................................................................................................................................1
M1. Different drivers of change and types of organisational change.........................................3
LO 2.................................................................................................................................................3
P2. Internal and external drivers of change affecting leadership, team and organisational
behaviour.....................................................................................................................................3
P3. Measures for minimising negative impact of change on organisational behaviour..............5
M2. Appropriate theories and models to critically evaluate organisational response to change 5
D1. Recommendations for planning effectively for change and application of change impact
analysis........................................................................................................................................6
LO 3.................................................................................................................................................6
P4. Different barriers for change and its influences on leadership decision-making..................6
M3. Using force-field analysis to analyse change drivers and resistance forces........................8
D2. Critical evaluation of force-field analysis to meet organisational objectives......................9
LO 4.................................................................................................................................................9
P5. Different leadership approaches to deal with change...........................................................9
M4. Evaluate extent to which leadership approaches deliver organisational change effectively
...................................................................................................................................................11
D3. Critically evaluate effectiveness of leadership approaches and change management
models.......................................................................................................................................11
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Every business organisation aims at implementing change in its business operations and
activities in order to sustain in competitive business environment. Marks & Spencer is a British
multinational retailer company that serves in 1463 locations in 57 countries around the world-
wide. The company provides employment to approx 80700 people and offers wide range of
products and services. It is one of the leading retailer company that aims at implementing
organisational change in form of introduction of loyalty programs for its customers.
The present report explains in brief about the impacts and drivers of change on the
organisation's operations and strategy. The comparison is given between organisation where
change has impacted on the operations and strategy of organisation. Different drivers of change
are also assessed. Internal and external drivers of change are evaluated that may lead to affect
individual and team behaviour. Further the report explains about different barriers for change and
how it brings influences on the leadership decision making process. Different leadership
approaches are applied for delivering and implementing effective organisational change.
MAIN BODY
LO 1
P1. Comparison between different organisational change and its impacts on operations and
strategy
The business organisation may go through change at different stages in its life-cycle due
to many reasons (Hussain and et.al., 2018). The introduced and implemented change may lead to
bring many influences on the working of business, its activities, leadership style, operations and
even strategies. Following is given the comparison between different organisation's that has
implemented organisational change.
Tesco Marks & Spencer
Tesco is a British multinational general
merchandise and grocery retailer that operates
in 6569 locations around UK and many
countries.
Marks & Spencer is famous for offering high
quality fashion products, award-winning food
products and also stylish home-ware.
The company aims at bringing change within
organisation by implementing technological
The company aims at implementing large scale
changes in its business by introducing loyalty

changes. programs for its valued customers.
Technological changes can be implemented by
adopting to various updated and latest
technology and machineries (Kremer,
Villamor and Aguinis, 2019). This helps the
company and its operations to be more
effective and efficient. Tesco aims at
launching mobile payment application called
PayQwiq. This mobile application will allow
customers to make payments using mobile
application for their purchase.
The loyalty program are considered as the
structured strategies of marketing which are
designed for encouraging and attracting
customers. Marks & Spencer focuses on
introducing points card, loyalty cards and
reward cards under its loyalty program with the
focus to increase the market share by attracting
and gaining more number of customers.
The mobile application PayQwiq will lead to
bring great opportunities and benefits for
Tesco. This mobile application can affect the
business operations of Tesco s it will minimise
the labour cost as it will allow customers to
scan the payment after shopping.
The digital marketing changes leads to bring
great influences and impacts on the business
operations and activities. Because the
implementation of loyalty programs will lead to
create new business process and will also
increase operational efficiency (Dhir, 2019).
For example, the business operations of Tesco
will get influenced as mobile application will
affect the supply chain management process
and stock management.
For example, the business operations of Marks
& Spencer will get influenced as it involve use
of mobile phone, marketing strategy, use of
social media websites and other aspects as well.
This mobile application will allow customers
to have automated checkouts and cashless
payments, thus, the business strategies needs
to be formed in such a way that it can gain
great benefits form it.
The digital change will help in improving the
effectiveness and efficiency of business
activities and operations of Marks & Spencer,
thus, it improves the business innovation as
well.
The business strategies of Tesco needs to be
made by considering the security purpose as
for accessing effective control over the whole
procedure and also to protect against theft.
Introducing loyalty programs will lead to bring
influences and impacts on various aspects of
Marks & Spencer such as marketing strategies,
targeted selling strategies. Therefore, business