Unit 17: Understanding and leading change.

Unit 17: Understanding
and leading change

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
M1) asses the different drivers for change in each of the given examples and the type of
organisational change they have affected .....................................................................................6
D1 Draw conclusions and recommendations with valid justifications for planning effectively for
change and applying change impact analysis..................................................................................6
TASK 2............................................................................................................................................6
P2 Evaluate the ways in which internal and external drivers of change affect leadership, team and
individual behaviours within an organisation..................................................................................6
M2 Critically evaluate the long term implications of internal and external drivers of change
within an organisation. ...........................................................................................................10
TASK 3..........................................................................................................................................10
P4) Explain different barriers to change and determine how they influence leadership decision
making in a given organisational context ....................................................................................10
M3) Use force field analysis to analyse both driving and resisting forces to show how they
influence decision making in a given organisational context........................................................11
D2) Decision and outcomes based on the force field analysis in the context of meeting
organisational objectives................................................................................................................12
TASK 4..........................................................................................................................................12
P5. Analyse distinct approaches of leadership to deal with change in change of suitable
organisation. ..................................................................................................................................12
M4) Evaluate that which leadership approaches can deliver organisational change effectively
applying appropriate models and frameworks...............................................................................13
D3) Critically evaluate the effectiveness of leadership approaches and models of the change
management...................................................................................................................................14
REFERENCES.............................................................................................................................15

INTRODUCTION
Understanding and leading change prepares employees for the creation and development
of new idea through which new opportunities and environment arises at continuous basis of
interval. It also develop the skills within the employees to meet and to resolve the problems that
come with the initiative and implementation of change. It also been induce to drive positive
change within the operations with this strategies are made and implemented that results in
appropriate use of resources in a accurate manner (Aitkenhead and et. al., 2019). The change
always bring better implementation of the strategies and policies so the modification in the
production and alteration can be introduce in the performance. Its also prepares the participants
to deal with the future uncertainty and able to find their solutions effectively. The following
report is based on the MARKS AND SPENCER that is major UK multinational retailing
company having headquartered in London. Its deals in a clothing, home product and food
product. This report consist of change that influence organisational strategy and policy, driver of
change that impact the organisational behaviour. Barriers to change that influences leadership
decision making, range of leadership approaches to a change initiative.
TASK 1
P1) Compare ways in which change impacts on an organisation's strategy and operations
organisational behaviour assist in to develop an understanding about the attitude and
performance of the employees within the organisation. There are variety of factors that
influences the organisational behaviour including strategy, policies, structure and culture of the
company. One of the biggest factor that Impact the entity is change. In this all companies has
faced many issue while operating its functions and for this they have eliminate the different
complexity and convolutions at regular period of time. Thus to get over from this company need
to adopt the moderate level of changes in their strategies , policies, structure and procedure with
the better perfection in operating functions in the organisations (Avitia Carlos, Rodríguez Tapia
and Candolfi Arballo, 2020). Change also have an positive impact on the working standard and
productivity so that favourable outcomes can be achieved. Furthermore, change also influenced
negatively sometimes but it prepares participants to meet the problems and resolves them
effectively to induce the better productivity and profitability. In addition to this moderate level of
modification and advancement is introduce by which better action plan and procedure is
developed for the initiation of tools and techniques. In order to attain longer sustainability it is

essential to manage and operate function while adopting the changes in which both positive and
negative aspects is considered in effective mode.
BASIS MARKS AND SPENCER TESCO
Change in
external
factor
Marks and spencer deliver a clothing,
home product and food product. It is a
British multinational retailing company.
It is listed on the London stock exchange.
M&S currently has a 959 stores
including 615 only sells food product. In
1998 company becomes the first British
retailer to a pre – tax profit. They are
improving in terms of quality, service
and cost but get affected by changes in
the external factors as like economic
factor (Bertini, 2019). There are many
small retailers which are offering same
products at reasonable price with the
availability in every local areas. That
effects the demand and sales revenue of
the company as customer is willing to
buy at a lower price with same quality.
To overcome this M&S is trying to reach
at every local area and with cost effective
and quality products.
TESCO is an British multinational
grocery and merchandise retailer with
headquarter in welwyn garden city,
england. This company achieve s the
third largest position in the world
measured by gross revenue. It has shop in
the seven countries across Asia and
Europe and it is the market leader in
groceries in the UK. This company has a
brand image and reputation in the eyes of
customers. To keep run the operations
and services with smoothness is
necessary to manage the efficiency and
productivity along with adopting the
changes in the environment. Due to the
social changes, trends indicates that
customer has moved towards the bulk
shopping and at a one stop shopping that
pressures the company to make available
the variety of product line at place,
customers are also getting aware about
the health issues due to which their
approach towards food is changing
constantly. To cover up this tesco is
adapting these changes by
accommodating the demand for organic
food and making available at every store