Challenges in Managing Talent in Hospitality Organizations

This report focuses on the challenges faced by hospitality organizations, specifically Ritz Hotel, in managing talent. It discusses the benefits of talent management, challenges faced by Ritz Hotel, and ways to manage talent effectively. The research methodology includes a quantitative approach with a questionnaire to gather primary data. The findings will be analyzed using content analysis.

Research Project

Table of Contents
Title .................................................................................................................................................1
INTRODUCTION ..........................................................................................................................1
LO1..................................................................................................................................................1
P1 Research proposal and literature review ..........................................................................1
P2 Research methods .............................................................................................................4
LO2..................................................................................................................................................4
P3: Explain primary and secondary research following suitable methods ............................4
................................................................................................................................................6
P4 Illustrate analytical tools to examine research findings and data......................................8
LO3................................................................................................................................................19
P5: Discuss research outcomes in an appropriate manner....................................................19
LO4................................................................................................................................................20
P6 Reflect on the effectiveness of research methods ..........................................................20
P7. Elaborate the alternative research methodologies and lessons learnt in view of the
outcomes...............................................................................................................................20
CONCLUSION..............................................................................................................................21
Recommendations..........................................................................................................................21
REFERENCES .............................................................................................................................22

Title
“To study the current challenges faced by hospitality organisations in managing talent.”
A case on Ritz hotel.
INTRODUCTION
Talented management plays a vital role in making the business in the leading position
among its rivalry. Here, HR plays a significant role in retaining and recruiting talented, skilled
and potential candidate in the working premises over the years. In the cut throat competitive
world organization is able to compete with their competitors challenges because of the hard
working of the talented employees. In context of hospitality industry is very difficult to hold
back mange talent because taste, preferences and demand of the customers changes over night. It
requires lot of efforts to meet the emerging needs if the customers in the set time duration.
Through this company is able to render sufficient services to their targeted client. On the other
hand talent management can be done by providing them timely training as well as by enhancing
their present capabilities according to their job profile. This report is based on Ritz Hotel. It is
a leading5 star hotel suited in London. It one of the leading and the most luxurious hotel across
the globe. Issues related to talent management is faced by manager of hotel Ritz. So as to
identify beat solution to the emerging issue researcher has been recruited in order to proposed
solution for the same.
LO1
P1 Research proposal and literature review
Research Aim
“To study the current challenges faced by hospitality organisations in managing talent. A case
study on Ritz Hotel.”
Research Objectives
 To study the benefits of managing talent at workplace
 To determine the challenges faced by Ritz Hotel in managing its talented workforce
 To ascertain the ways that can be adopted by management of Ritz Hotel, for managing
talent systematically
Research Questions
1

 Explain the various benefits which can be enjoyed by hotel Ritz by managing talent in
the working premises?
 Sate the challenges faced by hotel Ritz while handling its own talented staff members
over the years?
 What are the distinguish ways to retain talented candidate in the working premises of
Ritz?
Rationale of the research
The main motive of conducting this research on the given topic “To study the current
challenges faced by hospitality organisations in managing talent. A case study on Ritz Hotel.” Is
to identify distinguish challenges that are creating problems for hospitality sector while
managing and tackling talent in the working premises. Resercher work day and night to come up
with effective solutions so that organization is able to retain talented and highly skilled workers
at the workplace. It is the main motive of the investigator for conducting research on the given
topic. Through this particular research, investigator will be able to discover proposed solution for
the emerging of talent management. On the other hand the other another interest of researcher is
to figure out their own skills related to research.
Literature review
Benefits which can be enjoyed by hotel Ritz by managing talent in the working premises
According to Johnson, Huang and Doyle, (2019), Talent management in an organization
is stated as an effective strategy by that HR department can use their available workforce in
much productive manner. Talented and potential workers helps the hospitality industry to bind
customers with the goods and services offered by them over the years. It is a positive mark for
the business in the global market. In hospitality sector it has been examined that management of
talent is a crucial practice that permits human resource manager in encouraging staff members to
perform better. By doing so effective outcomes can be attained easily. However by making use
of this practice properly in Ritz can easily acquire success because they have talented, skilled and
capable employees in the working premises. It directly or indirectly raise satisfaction level of its
customers.
Challenges that might be faced by Ritz Hotel while performing talent management practices
As per Gupta, (2019). Managing talent is to a easy task in an organization. It requires lot
of efforts to manage them properly at the workplace. It is measured as the most effective activity
2

that is carried out by human resource department. Here are some of the challenges that are faced
by while executing talent management practices like, effective alignment among management
and staff members, cultural differences among workforce, providing sufficient training to human
capital and many more. These stated challenges are identified as the main problem in hospitality
sector. Moreover, in regards of Ritz, it has wide range of employees that belongs to varied
cultural background and gender. As managers face complexity in dealing with the workers and
identifying their expertise areas so the above stated issues have becomes major challenges for
manager. On the other due to these challenges it has become complex task for HR department to
conduct effective talent management activity. In the competitive ear the another major
challenges that are faced by top level management is systematic alignment of staff members in
implementing talent management activity between organization and co-workers. It is so because
several times perception between staff members and company is dissimilar from one another.
Such kind of difference directly or indirectly builds challenges in executing effective talent
management practices in hotel Ritz. It is because they are not able to reduces difference between
firm and c0-workers.
Distinguish ways to retain talented candidate in the working premises of Ritz
According to Flick, (2015). Talent management is very essential for hospitality sector.
This is because emerging needs of the customers can be achieved by them in the specified time
duration. However, several challenges are faced by them while dealing tackling and managing
talent in the working premises. The main open challenge and issues associated directly and
indirectly with talent management are, differences in culture, religion, language, systematic
arrangement among organization and employees and challenges came across while providing
training to employees. Here are certain ways that can be adopted by hotel Ritz to overcome these
proposed solutions for the same like formulate effective strategy by scanning the external
environment . In order to ensures all the human capital that they will get proper guidance and
support that they can implement their proposed business activities in well organized manner. On
the another hand the another way to handle this challenges is associated to talent management is
to go for free flow of communication. By this staff members and other managerial departments
can easily communicate with one another as per the obligation. The ratio of conflict can be
reduced by using effective communication among each other in the working premises. Apart
from this, effective and free flow of communication ensures that co-workers can also share their
3

grievances with the management team freely. By doing best solution can be suggested to them
and they can be motivated to perform better. It directly results in implication of talent
management practices with fewer modifications of complications. By incorporating this strategy
in hotel Ritz challenges associated with talent management can be resolved easily and productive
outcomes can be achieved easily.
P2 Research methods
Research choice: Quantitative research is selected fir the completion of the project in
proper manner. It is chosen by researcher when they require information and other relevant
information in number. On the other as compare to qualitative study more widely quantitative
study is used as it require less resources as well as time (Quinlan and et. al., 2019).
Research approach: Deductive approach is used for examining quantitative data in
proper manner. Researcher is using deductive approach for their study because it measuring
quantitative data easily with less difficulty. There are two types of research approaches which
are, inductive and deductive research approach. Apart from inductive research approach is not
appropriate as it enough resources resources.
Research philosophy: there are two types of research philosophy Interpretivisim
philosophy and positivism philosophy. For the completion of the report in effective manner
positivism philosophy is used widely by the researcher across the globe. It is used by them as it
assist in assembling of quantitative information regarding given topic. Whereas, Interpretivisim
philosophy is not suitable for the existing research activity this is because it is directly based on
qualitative study (Gray, 2019).
LO2
P3: Explain primary and secondary research following suitable methods
Research methodology is stated as the most vital part of the research project. This is
because it directly or indirectly assist in gathering primary and secondary data collection method
which are illustrated as under
Time horizon: This is categorised into two parts which are, cross sectional and
longitudinal. Cross sectional approach will be used by investigator in their findings because it is
based on recent situation. Apart from this it helps in completion of study in specified time
duration.
4

5

Research strategy: For effective research strategy questionnaire will be used by
investigator. This is because questionnaire directly assist in collection of authentic and reliable
data from the respondents regarding talent management in an organization. Here, the data
gathered is fresh and reliable in nature. Apart from this quantitative questions are formulated in
order to accomplish productive results in the set deadline. (Brown and Rhoades, 2019).
Questionnaire
Q1) Do you carry basic knowledge regarding talent management?
a) Yes
b) No
Q2) Mention the necessity of managing talent in hotel Ritiz?
a) Continuous coverage of critical roles
b) Employee motivation
c) Retain top and knowledgeable talent
Q3) According to you do talent management has positive influence on set goals and objectives
of hotel Ritz?
a) Agree
b) Disagree
Q4) How hotel Ritz’s overall productivity and profitability ratio is impacted?
a) Positive
b) Negative
c) Neutral
Q5) Sate the major part of talent management system in hotel Ritz?
a) Recruitment planning meeting
b) Career planning and pathing
c) Promotions, lateral moves, transfers
Q6) What are the best ways which can be adopted by hotel Ritz in order to manage talent in the
working premises?
a) Understand the power of job description
b) Give back to workers with recognition and rewards
c) Give continuous training and development chances
Q7) Is it so staff members turn out ratio can be cut down by talent management in hotel Ritz?
6

a) Strongly agree
b) Agree
c) Strongly disagree
d) Disagree
Q8) While conducting talent management practices what are the major challenges faced by
hotel Ritz?
a) Cultural differences among workforce
b) Effective alignment between management and employees
c) Conflict and misunderstanding
d) Trouble in providing training to workforce
Q9) In context of talent management what are the numerous ways for addressing them?
a) Develop an effective talent management strategy
b) Free flow of communication
c) Development of positive relationship among management team
Q10) Provide appropriate suggestion regarding management of talent in the working premises
of Ritz.
Data sources: There are two types of data sources which are secondary and primary. The
secondary research gives detailed information about the strategic approaches and its importance
for talent management. For gathering secondary data books, articles, magazines etc. are consider
best sources. On the other hand, primary research gives the outputs of the structured
questionnaire with the outputs used for deductive approach (Kumar, 2019).
Cost, access and ethical consideration: This is an important part of study because it
support researcher in completion of primary and secondary study in appropriate manner.
Sufficient amount of capital will be require by investigator for doing each activities of study in
accurate manner. Along with this, researcher has complete access to gather information about the
study to the employees of Ritz Hotel. As it turn to support researcher by saving their time and
cost. Additionally, there are some principles of research ethics which are confidentiality,
autonomy, beneficence and informed consent. These are main principles that must be follow by
investigator for completing primary and secondary research in more effective manner (Johnson
and Christensen, 2019).
7

Sampling: It is an useful process used by investigator for selecting sample size. There are
two sort of sampling such as probability and non-probability. Within an investigation, probability
sampling is useful as it save time and cost and helps researcher to select sample size on random
basis. 40 employees of Ritz Hotel will be selected by researcher by using simple random
sampling technique (Lodhia, 2019).
P4 Illustrate analytical tools to examine research findings and data
Content analysis consider as an alternative methodology that will be going to follow by
researcher. As this technique support an investigator in analysing of quantitative data about the
current investigation (Richards and et. al., 2019). In order to analysis quantitative data, there is
requirement of following some steps which are creation of frequency table, development of
graphs and interpretation and analysation of information. These steps will be explained as below:
Frequency Table
Q1) Do you carry basic knowledge regarding talent management? Frequency
a) Yes 30
b) No 10
Q2) Mention the necessity of managing talent in hotel Ritiz? Frequency
a) Continuous coverage of critical roles 15
b) Employee motivation 10
c) Retain top and knowledgeable talent 15
Q3) According to you do talent management has positive influence on set goals
and objectives of hotel Ritz?
Frequency
a) Agree 35
b) Disagree 5
Q4) How hotel Ritz’s overall productivity and profitability ratio is impacted? Frequency
a) Positive 30
b) Negative 4
c) Neutral 6
8

Q5) Sate the major part of talent management system in hotel Ritz? Frequency
a) Recruitment planning meeting 16
b) Career planning and pathing 14
c) Promotions, lateral moves, transfers 10
Q6) What are the best ways which can be adopted by hotel Ritz in order to
manage talent in the working premises?
Frequency
a) Understand the power of job description 10
b) Give back to workers with recognition and rewards 16
c) Give continuous training and development chances 14
Q7) Is it so staff members turn out ratio can be cut down by talent management in
hotel Ritz?
Frequency
a) Strongly agree 15
b) Agree 20
c) Strongly disagree 2
d) Disagree 3
Q8) While conducting talent management practices what are the major challenges
faced by hotel Ritz?
Frequency
a) Cultural differences among workforce 10
b) Effective alignment between management and employees 10
c) Conflict and misunderstanding 10
d) Trouble in providing training to workforce 10
Q9) In context of talent management what are the numerous ways for addressing
them?
Frequency
a) Develop an effective talent management strategy 16
b) Free flow of communication 14
9

c) Development of positive relationship among management team 10
10

Theme 1: Basic knowledge regarding talent management
Q1) Do you carry basic knowledge regarding talent management? Frequency
a) Yes 30
b) No 10
a) Yes b) No
0
5
10
15
20
25
30
30
10
Frequency
Interpretation: Out of total 40 respondents, 30 are in favour of the question that they
have information regarding the concept of talent management in an organisation. The remaining
10 have views that they does not know about the concept behind the aspect of talent
management.
Theme 2: Necessity for managing talent in hotel Ritiz
Q2) Mention the necessity of managing talent in hotel Ritiz? Frequency
a) Continuous coverage of critical roles 15
b) Employee motivation 10
c) Retain top and knowledgeable talent 15
11

a) Continuous coverage of critical roles
b) Employee motivation
c) Retain top and knowledgeable talent
0
2
4
6
8
10
12
14
16
15
10
15
Frequency
Interpretation: From the above the information it is concluded that 15 respondents are in
support of the point that it is necessary to manage and handle talent at work place. while 10 said
this will only help in improvement of employee motivation and in last remaining 15 have
opinion that help in retention of top and knowledgeable talent.
Theme 3: Do talent management has positive influence on set goals and objectives of hotel Ritz
Q3) According to you do talent management has positive influence on set goals
and objectives of hotel Ritz?
Frequency
a) Agree 35
b) Disagree 5
12

a) Agree b) Disagree
0
5
10
15
20
25
30
35
35
5
Frequency
Interpretation: The pie chart depicts that from total number of respondents that are in
favour of this statement are 35 out of 40. The remaining number of respondents are 5 which have
different opinion and does not provide support to this statement.
Theme 4: Talent management impact on performance and productivity of employees
Q4) How hotel Ritz’s overall productivity and profitability ratio is impacted? Frequency
a) Positive 30
b) Negative 4
c) Neutral 6
13

a) Positive b) Negative c) Neutral
0
5
10
15
20
25
30
30
4
6
Frequency
Interpretation: From 40 communicator only 30 respondents are in favour of the point
that management of talent has positive impact over n organisation. The 4 respondents having
opinion regarding negative impact of same over organisation. In last, 6 respondents have neutral
response and did not have opinion over positive or negative aspect.
14

Theme 5: Major part of talent management system
Q5) Sate the major part of talent management system in hotel Ritz? Frequency
a) Recruitment planning meeting 16
b) Career planning and pathing 14
c) Promotions, lateral moves, transfers 10
a) Recruitment planning meeting
b) Career planning and pathing
c) Promotions, lateral moves, transfers
0
2
4
6
8
10
12
14
16
16
14
10
Frequency
Interpretation: The above diagram presents that it is supported by 16 respondents out of
40 communicator. The 14 respondents are in support of the point that career planning and
pathing option help an organisation in management of talent. 10 respondents said promotions,
lateral moves and transfers will be the good option that will aid in talent management.
Theme 6: Effective ways require to use by Ritz Hotel for managing top talent
Q6) What are the best ways which can be adopted by hotel Ritz in order to
manage talent in the working premises?
Frequency
a) Understand the power of job description 10
b) Give back to workers with recognition and rewards 16
c) Give continuous training and development chances 14
15

0
4
8
12
16 10
16 14
Frequency
Interpretation: It is ascertained from the above information that the best approach which
will help an selected organisation managing talent is give back to workers with recognition and
rewards. This option I supported by 16 respondents. The 14 respondents said give continuous
training and development chances help in management of talent and in last 10 said that the
technique which will help is understand the power of job description.
Theme 7 Staff members turn out ratio can be cut down by talent management in hotel Ritz
Q7) Is it so staff members turn out ratio can be cut down by talent management in
hotel Ritz?
Frequency
a) Strongly agree 15
b) Agree 20
c) Strongly disagree 2
d) Disagree 3
16

a) Strongly agree b) Agree c) Strongly disagree d) Disagree
0
2
4
6
8
10
12
14
16
18
20
15
20
2
3
Frequency
Interpretation: The above stated image provide the conclusion that out of 20
respondents are agree that talent management will help to reduce turnover. 15 respondents are
strongly agree in nature, 2 strongly disagree and 3 disagree.
Theme 8: Conducting talent management practices what are the major challenges faced by hotel
Ritz
Q8) While conducting talent management practices what are the major challenges
faced by hotel Ritz?
Frequency
a) Cultural differences among workforce 10
b) Effective alignment between management and employees 10
c) Conflict and misunderstanding 10
d) Trouble in providing training to workforce 10
17

0
2
4
6
8
10
10 10 10 10
Frequency
Interpretation: It is determined from the above information that 4 different challenges
will be faced by an organisation in performance of talent management practices includes Cultural
differences among workforce, Effective alignment between management and employees,
Conflict and misunderstanding, Trouble in providing training to workforce. 10 respondents
equally support these challenges.
Theme 9: What are the numerous ways for addressing talent management?
Q9) In context of talent management what are the numerous ways for addressing
them?
Frequency
a) Develop an effective talent management strategy 16
b) Free flow of communication 14
c) Development of positive relationship among management team 10
18

a) Develop an effective talent management strategy
c) Development of positive relationship among management team
0
2
4
6
8
10
12
14
16
16
14
10
Frequency
Interpretation: It is determined from the information that the best way that will help to
address the issues associated with talent management will be develop an effective talent
management strategy because it supported by 16 respondents. 14 respondents have the opinion
that free flow of communication help to address issues and 10 have opinion that development of
positive relationship among management team help to address.
LO3
P5: Discuss research outcomes in an appropriate manner
Stakeholders: They are the individual who have keen interest in an organisation
functioning. All the research outcomes are delivered to them stakeholders so that all the aware
about the business decisions. Employees, Government, managers and so on are various
stakeholders. They are playing the important role and provide all authentic and relevant data so
that best decision can be taken. The main stakeholder are staff members and there are most
important as they have direction relation with the aspect of research about talent management
(Beck and et. al., 2019).
Communication of outcomes related to research: This is important to communicate
the results to all stakeholders. The method that will be used in this regard will be spoken, online
report, presentation, written and many other. This will aid in dissemination of actual information.
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Convincing arguments: This research is based over the point of challenges faced by an
organisation in management of talented workforce. This will provides an opportunity to ascertain
the views of different respondents related to research topic. This further aid in ascertainment of
proper results that will be communicated to stakeholders. In last, this will help the researcher to
complete all exercises related to research in appropriate manner (Beck and et. al., 2019).
LO4
P6 Reflect on the effectiveness of research methods
I am thankful that i have been given the opportunity to be a part of the research work on the
given topic “To study the current challenges faced by hospitality organisations in managing
talent.” A case on Ritz hotel. This research activity has enhanced my basic understanding
regarding talent management in the working premises of hospitality industry. Apart from this in
order to accomplish set standards in the specified time duration i used questionnaire. This is
because it has helped me assemble and examine relevant data and information in well organized
manner. On the other hand I used deductive approach so as to measure quantitative information
more effectively. However, I came across several problems while conducting research like, lack
of time, resources and unethical behaviour of the communicator. All theses has restricted to
collect in-depth data for the topic. Also, I used Gantt Chart in order to simplify the complex task
into smaller parts so that they can be completed in the specified time duration.
.
P7. Elaborate the alternative research methodologies and lessons learnt in view of the outcomes.
It is taken into account as another part of study which supports and guide an researcher in
accumulation of data regarding the study. In the near future if i get a chance to conduct
research again I would chose Interview. This is because it is the best alternative research
methodology which help researcher assist in collecting qualitative data about the present
topic. However, in interview open-ended questions are prepared. This is because it aid
them in assembling authentic information in effective manner (Johnson and Christensen,
2019).
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CONCLUSION
From the above report, it has been concluded that most of the respondents are familiar
about the concept of talent management. There are certain significance of managing talent such
as employee motivation, continuous coverage of critical roles and retain top and knowledgeable
talent. Along with this, there are certain part of talent management system including career
planning and pathing, recruitment planning meeting, promotions, lateral moves and transfer.
These are main parts which turn to assist an enterprise in its growth and development. Apart
from this, there are various challenges faced by an enterprise while managing talent at workplace
including trouble in providing training to workforce, cultural differences among workforce,
effective alignment between employees, conflict and misunderstanding. These are major issues
that have negative impact on business performance of hospitality industry. Along with this, there
are some recommendations to the hospitality industry about how to manage talent and how to
overcome above mentioned challenges effectively.
Recommendations
There are some effective and essential ways that should be use by Grosvenor Hotel for
managing top talent at workplace. These are understand the power of job description, provide
continuous training and development opportunities, and give back to employees with reward and
recognition. These are consider more effective and useful ways that support hospitality industry
in retention of top talent at workplace. Along with, there are some strategies that must be use by
hospitality organisation for addressing the challenges related with talent management. These
strategies are free floe of communication, development of favourable relationship among
employees and development of effective talent management strategy. These are more essential
ways for an enterprise to maintain long term relationship with employees.
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