The role of line managers and leaders in employee development and well-being

This research investigates the role of line managers and leaders in employee development and well-being in Sheraton Hotel. It explores the influence of talent management, challenges faced by the company, and strategies implemented by managers to improve employee productivity. The study aims to investigate the impact of line managers and leaders on employee development and well-being.

Research Project

Title: The role of line managers and leaders in employee development and well-being.
INTRODUCTION
Managing workforce is referring to the systematic procedure utilised by business
organisation to find out the empty place, recruit suitable and eligible person and at the same time
also develop their skills for retaining them to attain several goals and subjective. Mainly, it is
important practices for business organisation as it supports in developing positive attitude in
employees and at the same time also make them more productive. This can be contributing in
accomplishing their targets in allotted period of time (Thunnissen, 2016). Along with this, it is
considered as an effective process of planning, attracting, selecting, developing and retaining
employees that directly contributes in developing positive brand image. This is the reason that,
line manager and leader play a significant role in employee development and their well-being by
creating healthy and positive working environment. Current research is based on Sheraton Hotel,
is an international hotel chain that owned by Marriott international that operate around 441 hotels
along with 155,617 rooms at over the world with the aim of generating larger gainfulness level.
Along with this, firm has around 145000 employees who are eligible and skilled to execute their
allotted task and activities in an effective way. In this regard, hotel also focus on managing their
talent by providing them roles and responsibilities as per their skills and knowledge. This can be
effective in attaining long term strategic targets in stipulated time frame.
TASK 1
P1
Background
In organisation, talent management is one of the crucial activities as it supports in
attracting, motivating and developing and retaining high performing employees. This can be
effective for company in finding the right person for the right job to accomplish their strategic
goals. Thus, both manager and leader show a critical part in developing employees (Bratton and
Watson, 2018). As it can be said that management support is important for workplace wellness
programs as it help in building positive and supportive working environment that directly
contributes in promoting employee’s health and well-being. Thus, it is essential for manager and
leader to guide and motivate their manpower to do their top-quality efforts for attaining their set
verifiable. Sheraton Hotel is famous and international hotel chain that serve prime services to
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customers with the hope of keeping them satisfied. Along with this, company also employ
proficient and talented person so that they can maintain their higher performance at workplace
and also contributes in processing affirmative brand image in front of its competitors.
Rationale of Research
The primary intention of undertaking this study is to analysis the actual part of director
and leaders in developing workers productivity and well-being. As it includes vast information
that support researcher in analysing depth information. This will contribute in improving the
possibilities of attaining reliable outcomes (Erasmus, Naidoo and Joubert, 2017). Along with
this, researcher also undertake research on the basis of their personal interest as he likes to gather
knowledge about talent management that directly support in undertake the same study in more
effectual mode. By this, investigator can proceeds correct and reliable judgement in order to sort
it more successful and valid as well.
Research aim
“To investigate the role of line manager and leaders in employee development and well-
being”. A study on Sheraton Hotel.
Research objectives
 To analysis the influence of talent management in business organisation.
 To ascertain the role of manager and leaders in employee development and well-being.
 To determine the challenges faced by company while managing their workforce at
workplace.
 To identify the strategies, implement by manager in improving employee’s productivity
within the company.
Research questions
 What is the influence of talent management in business organisation?
 What is the role of manager and leaders in employee development and well-being?
 What are the challenges faced by company while managing their workforce at
workplace?
 What kind of strategies implement by manager in improving employee’s productivity
within the company?
Literature Review
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It is referring to the explicit and systematic method for evaluating detailed information
that are already published and record in certain sources like books, journals, articles and so on.
These are hep investigator in assemblage detailed content that support in analysing the topic to
yield accurate judgement within the investigation. It section can be effective in making whole
investigation activities in systematic and successful manner.
Influence of talent management in business organisation
As per view point of AURANZEB, BHUTTO, (2016), managing talent is considered as a
significant concept in business organisation and its performance as well. By managing talent,
company can get competitive advantage at market place. Mainly, it is process of hiring right
candidate for right place through which firm can accomplish targets in allotted time duration.
furthermore, effective talent management is also deal with human capital management that
includes people, knowledge and their skills for required job role. By managing talent in
systematic way, company can easily attain opportunities to amend their optimistic representation
at market.
Role of manager and leaders in employee development and well being
According to Pandita and Ray, (2018), It is crucial for business to develop their
employees by providing them training programs so that they can enhance their skills and also
acquire new knowledge that make them capable to attain their set aim. In this regard, both line
managing director and leader also play a crucial role in employee development and well-being
by creating positive and healthy working environment wherein they perform their best and
improve their performance as well. It may contributing in enhancing whole productivity level of
establishment. In context of this, line manager setting the climate for employees in which they
encourage them in performing in a team and also share their information. It helps in developing
positive relation with each other that contributes in hold workforce for longer duration. Along
with this, decision maker also give feedback to its workers to understand their behaviour and
expectation at workplace. With the assistance of this, firm enhance employee’s performance and
make them more efficient to attain their goals. On the other hand, leader is also responsible for
motivating as well guiding employees at workplace with the aim of developing their positive
attitude. It directly contributes in reducing employee turnover and also make them productive to
keep on them.
Challenges faced by company while managing their workforce at workplace
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As view point of Gallardo Gallardo and Thunnissen, (2016), managing workforce is
essential for company that support them in developing positive working environment. If
company successful manage their workers the they easily accomplish their target. On the other
side, company also face some challenges at the time of managing workforce at workplace which
adversely contact on the whole action of employees and organisation. Lack of leadership
Diversity and inclusion, less employee potentiality are the major challenges that may reduce
workers efficiency level to execute their job roles in effective way. In this regards, lack of
leadership affects over employee’s performance because without proper leading they cannot able
to perform best to attain their goals. Due to this, each and every employee get affected and
minimising their potentiality to do their best.
P2
RM is playing a crucial role in executing entire activities of investigation as it helps
investigator in gathering relevant data on the basis of research topic. For this, researcher use
Saunders's research onion as it guides in improving the possibilities of attaining valid
information.
Research philosophy: It is referring to the belief that is related with a way in which data
needs to be collected, analysed and used. It is categorized on the base of two technique such as
positivism and interpretivism (De Cieri, 2016). Under this research, investigator will apply
positivism because it is highly based on qualitative data that support in attaining accurate and
valid outcomes.
Research approach: This section of research is based on an effective plan and
procedures that determine method of data collection, analysing and interpretation as well. In
consider two type of investigation approach such as inductive and deductive. Under this research
deductive approach will be implemented because it provides evaluated concept in a quantitative
way that can be measurable in nature.
Research strategy: It is critical for researcher to select appropriate strategy to conduct a
study in an effective manner. In this regards, it consider different strategies such questionnaire,
survey, interview, observation and many more (van Zyl, Mathafena and Ras, 2017). Under
current study, questionnaire will be applied by investigator as it includes various close-ended
questions asked from selected respondents to address the specific issue in an organised style.
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This research strategy provides stronger relevance towards the research topic to stand-off a
sound judgement.
Research choice: There are various form of inquiry choices that help investigator in
gathering reliable content. It grouped on the foundation of two choices i.e. qualitative and
quantitative research method. For performing current study, researcher will use quantitative
choice because it is more scientific, objectives and also used to evaluate the issue by way of
create quantitative data and also transformed into usable statistics. It provides accurate results
from a bigger number of sample grouping.
Time horizon: In order to undertake research, there are two type of time horizon such as
cross-sectional and longitudinal. For carry out current study, cross-sectional will be applied by
researcher as it focusses on current situation of research that may assist in completing research
activities in specify time period (King, 2016).
Data sources: There are two variety of sources of collecting data i.e. primary and
secondary. For this investigation, investigator will use both sources in which primary source give
first-hand information by preparing questionnaire. Furthermore, secondary source of data
provides detailed analysis through articles, books, journals and many more.
TASK 2
P3
Research sampling: It is classified into two methods such as probability and non-
probability. Under this study, probability sampling technique has been applied in which scientist
select 40 sample size randomly wherein all the selected respondents get equal chances to be
selected. In this selected participant are the manager and leader of company who provide
accurate information towards the employee development and well-being.
Research Ethics: It is significant that entire activities of study should be completed in
ethical manner. Mainly, it includes some principles such as informed consent, anonymity and
confidentiality which needs to be implement at the time of executing investigation. These are the
major principle that support investigator in carried out the study in ethical manner and also
increase its reliability level.
Research reliability and validity: In research activities both reliability and validity are
important for making whole successful (King, 2017). As reliability is based on questionnaire as it
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assist in addressing the cognitive content in effective way and on the other hand, it is also valid
in nature because it helps in evaluating the validity of data. Both are effective in developing a
reliable and valid research that support in attaining positive outcomes.
Cost and access: both are crucial value for research as it helps in collecting relevant data.
Thus, researcher is responsible for selecting best suitable methods that is more reliable and
affordable on the cost of the investigation. In this regard, both primary and secondary methods
are effective for undertaking the research. In context of accessibility, investigator provide access
to selected respondents to give their view point towards the investigation topic.
Questionnaire
Name:
Age:
Gender:
Email id:
Q1) Do you have knowledge about talent management?
a) Yes
b) No
Q2) What is the impact of talent management in business organisation?
a) Positive
b) Negative
c) Neutral
Q3) What are the advantage of talent management that obtain by Sheraton Hotel to
improve employee productivity?
a) Hire quality workforce
b) Increase employee engagement
c) Increase employee’s retention
Q4) What are the major challenges faced by Sheraton Hotel at the time of managing their
workforce within the functional activities?
a) Lack of leadership
b) Diversity and inclusion
c) Less employee potentiality
Q5) What kind of effective strategies implement by manager of Sheraton Hotel in
6

improving employee’s productivity?
a) Developing job description
b) Effective compensation
c) Better selection process
Q6) What kind of issues faced by line management and leader in developing and well-
being of employees in Sheraton Hotel?
a) Lack of employee involvement
b) Ineffective communication
c) Lack of coordination
Q7) What is the role of line manager in developing employee and well-being at workplace?
a) Building a developmental relationship
b) Giving feedback
c) Encouraging active career development
Q8) As per your view, how a leader of Sheraton Hotel develops employees within the
business organisation?
a) Providing guidance
b) Proper tram management
c) Implementation of motivational theories
Q9) Does development of employees and well-being help business organisation in
enhancing their brand image?
a) Yes
b) No
Q10) Recommended the ways by which Sheraton Hotel can easily sustain their workers to
gain competitive advantage.
P4
Data sheet
Q1) Do you have knowledge about talent management? Frequency
a) Yes 30
b) No 10
7

Q2) What is the impact of talent management in business organisation? Frequency
a) Positive 20
b) Negative 10
c) Neutral 10
Q3) What are the advantage of talent management that obtain by
Sheraton Hotel to improve employee productivity?
Frequency
a) Hire quality workforce 20
b) Increase employee engagement 10
c) Increase employee’s retention 10
Q4) What are the major challenges faced by Sheraton Hotel at the time
of managing their workforce within the functional activities?
Frequency
a) Lack of leadership 10
b) Diversity and inclusion 20
c) Less employee potentiality 10
Q5) What kind of effective strategies implement by manager of Sheraton
Hotel in improving employee’s productivity?
Frequency
a) Developing job description 15
b) Effective compensation 15
c) Better selection process 10
Q6) What kind of issues faced by line management and leader in
developing and well-being of employees in Sheraton Hotel?
Frequency
a) Lack of employee involvement 20
b) Ineffective communication 10
c) Lack of coordination 10
Q7) What is the role of line manager in developing employee and well-
being at workplace?
Frequency
8

a) Building a developmental relationship 15
b) Giving feedback 15
c) Encouraging active career development 10
Q8) As per your view, how a leader of Sheraton Hotel develops
employees within the business organisation?
Frequency
a) Providing guidance 20
b) Proper tram management 10
c) Implementation of motivational theories 10
Q9) Does development of employees and well-being help business
organisation in enhancing their brand image?
Frequency
a) Yes 30
b) No 10
Theme 1: Knowledge about talent management.
Q1) Do you have knowledge about talent management? Frequency
a) Yes 30
b) No 10
9

Interpretation: As per above discussed graph it has been analysed that talent management is
consider as an effective process that help in managing, hiring and retaining employees. It impart
in enhancing positive brand image and also accomplishing competitive advantage. In context of
this, 30 respondents are agreeing or familiar with this theme and 10 participants are not familiar
with current statement.
Theme 2: Impact of talent management in business organisation?
Q2) What is the impact of talent management in business organisation? Frequency
a) Positive 20
b) Negative 10
c) Neutral 10
10
30
10
a) Yes
b) No

Interpretation: As per preceding discussed graphical representation it can be evaluated that 20
people said that talent management put positive impact over business organization, 10
participants think that it negatively affects firm and rest of 10 respondents re neutral towards the
current theme.
Theme 3: Advantage of talent management that obtain by Sheraton Hotel to improve
employee productivity.
Q3) What are the advantage of talent management that obtain by Sheraton
Hotel to improve employee productivity?
Frequency
a) Hire quality workforce 20
b) Increase employee engagement 10
c) Increase employee’s retention 10
11
20
10
10
a) Positive
b) Negative
c) Neutral

Interpretation: it can be examined from the discussed graphical representation that 20 people
said that talent management help in hiring best quality workforce, 10 respondents think that
effective management of talent help in increasing employees’ engagement and rest of 10
participants give their views that talent management is also beneficial in increasing employee
retention within the company.
Theme 4: Major challenge faced by Sheraton Hotel at the time of managing their
workforce within the functional activities.
Q4) What are the major challenges faced by Sheraton Hotel at the time of
managing their workforce within the functional activities?
Frequency
a) Lack of leadership 10
b) Diversity and inclusion 20
c) Less employee potentiality 10
12
20
10
10
a) Hire quality workforce
b) Increase employee
engagement
c) Increase employees
retention

Interpretation: There are several objection faced by institution while managing their workforce
at workplace. As it can be reducing the productivity of employees and overall image of
company. In this, 20 out of 40 people think that poor leadership is leading issue that reduce
employee engagement through which company fail in managing their employees. 10 participate
give their views that diversity and inclusive is also a challenge for company in managing
workforce effectively. On the other side, 10 respondents said that less employee potentiality
towards set activities also affect talent management at workplace.
Theme 5: Effective strategy implement by manager of Sheraton Hotel in improving
employee’s productivity.
Q5) What kind of effective strategies implement by manager of Sheraton
Hotel in improving employee’s productivity?
Frequency
a) Developing job description 15
b) Effective compensation 15
c) Better selection process 10
13
10
20
10
a) Lack of leadership
b) Diversity and inclusion
c) Less employee
potentiality

Interpretation: There are effective ways and strategies to manage workforce with the aim of
attaining all the set target in allotted time duration. This may contribute in reducing employee
turnover and also retaining them for longer period of time. In this, 15 people give their views that
developing an effective job description is consider as an appropriate strategy to manage
workforce. Furthermore, 15 participate think that effective compensation helps in develop
employee’s performance and rest of 10 respondents said that better selection process contributes
in managing workforce in an effective and well organised manner.
Theme 6: Issue faced by line management and leader in developing and well-being of
employees in Sheraton Hotel.
Q6) What kind of issues faced by line management and leader in
developing and well-being of employees in Sheraton Hotel?
Frequency
a) Lack of employee involvement 20
b) Ineffective communication 10
c) Lack of coordination 10
14
15
15
10
a) Developing job description
b) Effective compensation
c) Better selection process

Interpretation: There are different issues faced by line manager and leader in developing
employees and their well-being. This can be put negative impact over whole execution of
company. As, 20 people said that lack of employee’s involvement is major issue by which
development of employees get effected in adverse manner. Along with this, 10 participants think
that ineffective communication can be a challenge for manager and leader in employee
development and rest of 10 answering give their views that lack of coordination among workers
is an issue that negatively impact employee’s performance at workplace.
Theme 7: Role of line manager in developing employee and well-being at workplace.
Q7) What is the role of line manager in developing employee and well-
being at workplace?
Frequency
a) Building a developmental relationship 15
b) Giving feedback 15
c) Encouraging active career development 10
15
20
10
10
a) Lack of employee
involvement
b) Ineffective
communication
c) Lack of coordination

Interpretation: For developing employees at workplace, line manager is responsible for making
them able to effectively execute their job responsibilities. It may support in promoting well-being
at working area that help them in developing positive and healthy relation. In context of this, 15
participants think that building a developmental relationship is a major role on line manager in
which they influence to workers in sharing positive coordination at working area. 15 people said
that giving feedback is effective role of line manager to improve employee’s performance by
providing them their actual progress at workplace and rest of 10 respondents give their views
that encouraging active development support in developing employees that make them able to
attain their set objectives.
Theme 8: Leader of Sheraton Hotel develop employees within the business organisation.
Q8) As per your view, how a leader of Sheraton Hotel develops employees
within the business organisation?
Frequency
a) Providing guidance 20
b) Proper tram management 10
c) Implementation of motivational theories 10
16
15
15
10
a) Building a developmental
relationship
b) Giving feedback
c) Encouraging active career
development

Interpretation: Leader play a important part in business because it put their efforts for making
employees more productive as they can complete their predetermined targets in stipulated time
frame. As they also support in developing employees so that they enhance their efficiency level.
In this regard, 20 participants think that leader is responsible in providing proper guidance to
workers in order to improve their skills towards the specific job roles. 10 people give their views
that proper team management is also an effective role of leader in which they encourage
employees to work together and share their views with each other, Furthermore remaining 10
respondents said that implementing motivational theories is also appropriate role in which leader
motivate their workers to attain their targets in an effective manner.
Theme 9: Development of employees and well-being help business organisation in
enhancing their brand image.
Q9) Does development of employees and well-being help business
organisation in enhancing their brand image?
Frequency
a) Yes 30
b) No 10
17
20
10
10
a) Providing guidance
b) Proper tram management
c) Implementation of
motivational theories

Interpretation: As per above-mentioned graphical representation it can be examine that
employee development and well-being is critical for company in developing their optimistic
brand image because overall performance of organization is highly depending on employee’s
performance. Thus, it is crucial for firm to encourage employees to enhance their efficiency level
to attain their targets. In this regard, 30 out of 40 people think that development of workers and
their well-being support in attaining competitive advantage from its competitors. Remaining 10
people are not support with this argument as they do not against with the same.
TASK 3
P5
Stakeholders: There are number of stakeholders which contribute allot in completing
research. These can be employees, manager, government, top authorities and many more. In this
research, line manager and leader are the main stakeholder that provide applicable data and
content towards the talent management.
Communicating research outcomes: It is crucial for investigator to effectively
communicate with their stakeholder about research outcomes. As there are different ways such as
written, spoken, online, presentation, report and many more. Under this, investigator would be
spoken world to communicate research outcomes to stakeholders i.e. line manager and leader.
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30
10
a) Yes
b) No

Convincing arguments: Current research is based on Sheraton Hotel that focus on
evaluating roles of line manager and leader in employee development and their well-being. In
this company can develop employee’s performance and improve their well-being. If company
focus on this aspect then manager and leader can make employees more productive. This will
support in attaining higher success at market place.
TASK 4
P6
I am glad to take opportunity to undertake this research that is based in role of line
manager and leader in developing of workers and well-being. As an investigator I learned allot
form this research as it assist me in improving my ability and cognition towards the employee
development and well-being. At the to undertaking this study I felt that it provides vast and depth
knowledge that support in valid judgement. But at the same time, I also face various issues
related with inefficient time and fund, unethical behaviour of selected respondents and many
more. To make research reliable, I set up an efficacious preparation which consider entire
activities that considered in whole study. Along with this, Gantt chart is also used by me in
managing the cost and time. This can be beneficial in attaining set targets in stipulated period of
time. This research supports me in developing knowledge that help me in future aspects of study.
By this, I can carry out a systematic and reliable research.
P7
There are various methods for collecting data and information but as an alternative,
interview is considered as an effective that can be implemented by investigator. It is also method
of primary data in which research prepare some question to asked from selected respondents in
order to understand their view point towards the selected topic and area as well. It is appropriate
that would be used in complex situation to collect relevant data and information but on the other
side, it also consumes more time and cost for completing this process.
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