Significance of Talent Management for Culture Change in Hilton Hotel London

Research Project

Table of Contents
Title: ................................................................................................................................................1
Introduction .....................................................................................................................................1
Literature Review ............................................................................................................................3
Research Methodology....................................................................................................................5
Data Analysis and Interpretation.....................................................................................................8
Communicate the outcome to the stakeholder...............................................................................19
Conclusion ....................................................................................................................................19
Recommendation ..........................................................................................................................20
Reflect on the application of research methodologies and concepts.............................................20
REFERENCES..............................................................................................................................22

Title:
To access the significance of talent management and it's use as a lever for promoting
culture change within an organisation. A case study on Hilton Hotel London.
Introduction
The considered project is based on initiating the potential significance of talent
management and its use as a lever for promoting culture change within a business, therefore, it is
a wide investigation area. Talent management is mainly defined as the methodically managed,
strategic procedure of getting the right talent onboard and helping them to grow with increasing
their capabilities, thus talent management for the most part causes the representatives to feel
connected with, highly experienced and skilled and persuaded, which principally permitting
them to work toward the organizations destinations that thus in expanding customer fulfilment
and business execution (Boella and Goss-Turner, 2019). In the present examination, Hilton Hotel
London is the picked association as it is a worldwide brand of full assistance lodgings and resorts
and the leader brand of American global cordiality organization. The organization was for the
most part established by the potential efforts of Conrad Hilton in the time of 1919. The
headquarter of the firm is in McLean, Virginia, United Stated. The company is having around
586 hotels which around 215623 rooms in around 6 continents and 85 countries. The potential
intention of the business is to attaining higher growth and success via promoting cultural change
within organisation (Brown And et. al., 2018).
Reasons for choosing this project
The major intention of conducting investigation over the area of Talent Management in
the service industry as a strategic approach on productivity and enhancing business success, is
that, talent management is a major issue which needs to be resolved for the purpose of attaining
higher growth and success. Therefore, this study provide in-depth understanding regarding the
area of talent management and how it will drive business success. The another reason for
conducting this study is my personal interest as it belongs from an effective academic research
which will be effective for me in developing my skills and knowledge in regards to this specific
area and also build confidence to attempt my future projects in more liable manner. This analysis
is effective for me in exploring idea about the effectiveness of talent management in the service
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sector as the key strategic source which is supportive in increasing the productivity and
performance.
Research Aim
To access the significance of talent management and it's use as a lever for promoting
culture change within an organisation. A case study on Hilton Hotel London.
Research Objectives
 To determine knowledge regarding the conceptualization of talent management in
hospitality context.
 To explore the significance of talent management for the performance enhancement of
Hilton Hotel London.
 To develop understanding regarding the usage of talent management as the leaver for
promoting culture change within Hilton Hotel London.
Research Question
 What is the conceptualization of talent management in hospitality context?
 What is the significance of talent management for the performance enhancement of
Hilton Hotel London?
 What are the usage of talent management as the leaver for promoting culture change
within Hilton Hotel London?
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Literature Review
The conceptualization of talent management in hospitality context.
As per the views stated by Brian Westfall, 2019, talent management is defined as a
systematic procedure of identifying the vacant position, hiring the suitable individual, developing
the skills and expertise of the individual to match the position and retaining an individual to
attain long term business objectives. In addition to this, talent management is defined as a
business strategy which is implemented to attract, recruit, retention and development of
individual at work place. In today's business environment competition is intense and businesses
are widely concern over managing talent at work place for the purpose of encouraging
employees at work place to enhance their operations and functions. Therefore, in the context of
hospitality talent management is crucial to motivate employees at work place via providing them
effective opportunities to grow within business and increase their potential to do complex task.
Therefore, it in turns in creating value for the businesses in attaining higher growth and success.
Hotel industry is recognised to be the most developed sector of hospitality which needs skilled
and talented employees to assist the business functions in appropriate manner to retain clients for
longer run of operations. Effective management of talent at workplace leads the firm to suitably
execute business functions in effective manner to reaching at higher growth and success.
The significance of talent management for the performance enhancement of Hilton Hotel
London.
According to the views stated by Cora Liams, 2018, talent management is an effective
aspect in the context of business, therefore its not just a simple human resource element as it
basically defined as the commitment of management to hire, manage, develop and retain the
most skilled and talented employee at workplace. Despite from this, talent management is also
performs a vital role in developing effective strategy as it is effective in managing the most
essential asset of the business. Hilton Hotel London is a large hospitality industry, which is
concern over managing talent at workplace for the purpose of rendering more satisfactory
services to their customers and develop competitive edge. There are assorted benefits of talent
management like attract top talent, employee motivation, increase employee performance, retain
top talent, high customer satisfaction and so on which are gained by Hilton Hotel London.
Therefore, talent management is recognised to the the key consideration for the management of a
business, this it is effective in encouraging employees at work place and this may in turns in
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enhancing the performance of employees at work place. Hilton Hotel is a large hotel chain which
is mainly concern over retaining experienced and skilled people at work place for the intention of
providing effective services on the request of client, Therefore this is also valuable in increasing
the productivity and performance of the firm at market place.
The usage of talent management as the leaver for promoting culture change within Hilton
Hotel London.
According to the opinion expressed by Aanya Rose, 2020, talent management is a
significant aspect of business as it plays a vital role in deriving business operations in right
manner with the implementation of suitable human resource. Culture change is also recognised
to be a key area which needs to be considered by the businesses to improvise their functions and
operations at market place. Talent management is the key area of management as the managers
and leaders are requires to management talent at workplace for promoting culture change at work
place. Hilton Hotel is a wide and most popular luxury service provider hotel chain which is
operating at international level and the firm is concern over hiring people from diversified
culture for the purpose of attaining higher growth via analysing the needs and wants of
customers. Therefore, talent management is mainly works as the leaver for promoting culture
change at work place, thus with the help of talent management the manage of Hilton Hotel retain
employees from diversified culture and this may increases the performance of the firm at market
place. Culture change is significant in improvising the operations and functions of hotel within
commercial centre.
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