Oral Communication process Assignment

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UNIT 20030J
Student Name : P.H. Abeysundera
Student Number : CSCT20191434
Batch Number : QS32
Submission Date : 16/10/2020

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Table of Content
ACKNOWLEDGMENT ..........................................................................................PAGE 3
INTRODUCTION............................................................................. PAGE 4
TASK 01(LO1.1 & 1.2) .......................................................................PAGE 5
TASK 02(LO2.1)...............................................................................PAGE 11
TASK 03(LO2.2) ..............................................................................PAGE 16
TASK 04(LO3.1 & 3.2) ........................................................................PAGE 20
TASK 05(LO4.1 & 4.2) .........................................................................PAGE 23
CONCLUSION ..............................................................................PAGE 28
REFERENCES.................................................................................PAGE 29
List of Figures
Figure 01: Components of Communication process.........................................................PAGE 6
Figure 02: Oral Communication process.....................................................................PAGE 12
Figure 03: Electronic Communication process................................................................PAGE 14

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In preparation of my assignment I had to take the help and guidance of some respected persons who
deserve my deepest gratitude. As the completion of this assignment gave me such pleasure, I would
like to express my special thanks of gratitude to our lecture Mr. Buddhika Jayasinghe who gave
me this opportunity to do this assignment on the topic of “Workplace Communications
Management” which I came to know about so many things I am really thankful to them. Secondly,
I would also like to thank my parents and friends who helped me a lot in finalizing this assignment
within the limited time frame.

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In this assignment we are talking about workplace communication management. Here with we are discuss
our company’s (Edward and Christie) strategies, new plans for our company and how to balance our
communication properly each other’s and we plan to discuss effective communication, work collaboration
and their advantages / disadvantages and how to important it to our work place. Communication is thus a
network of interactions and naturally the sender and the receiver keep on changing their roles. Another
aspect of communication is the deployment of a code consisting of arbitrarily evolved symbols and the
determination of the appropriateness of their use in given situations, leading to the emergence of diverse
communication patterns. A number of factors come into play in shaping these patterns. In fact,
communication is often but not always momentary. At times communication is a cumulative process that
starts before the actual communicative event takes place and continues after it has occurred. Thus,
communication therefore must acquire a true perspective of not only the present requirements of the
situation but also its relationship with the past and its impact on the future.

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1. Identify as an employee of Edward and Christie company, the components of an effective
communication system and assess the influence of the personal values in workplace
communication. (LO1.1, 1.2)
❖ What is the Communication?
“communication between two or more persons wherein the intended message is successfully
delivered, received and understood.”
❖ Components of Communication process
Communication is a social process where two or more people share and share information. It is a two-
way process and does not happen instantly but over time. There are seven major components of the
communication process:
i. Sender
The sender is the individual who initiates a message and is called the communicator or source of
communication.
ii. Encoding
This is the process by which messages can be sent as thoughts or ideas. These symbols are words,
pictures, numbers, gestures, actions or sounds. The message must be encoded with symbols so that the
sender and the recipient receive the same meaning. That is the recipient can decode the message
correctly.
iii. Channel
A channel is a passageway a means of access for a thing a communication or an idea.
iv. Decoding
Decoding is the process by which the message recipient interprets its meaning. The recipients use their
knowledge and experience to interpret the message. Alternatively, Receiver can refer to a dictionary,
encyclopedia or higher authority. The receiver is started at the decryption stage. Communication can be
broken and misleading if the recipient’s interpretation of the message differently.
v. Receiver
The person receiving the message can be an individual, a group or an organization. Recipients may
recognize or do not recognize the encoded characters and try to decipher the intended message.
vi. Feedback
Feedback is defined as a return of information about a result or the returned portion of a process.

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vii. Context
Context means the setting of a word or event.1
Figure 012
❖ What is the effective communication?
“An Effective Communication is a communication between two or more persons wherein the
intended message is successfully delivered, received and understood.”
Effective communication takes on an additional meaning, whereby shared information contributes to an
organization's commercial success.
Principles of effective communications:
a) Principle of Clarity in Ideas - First of all it should be clear in the mind of the sender as to what he
wants to say. According to Terry the principle of effective communication is ‘first to fully inform
oneself.’ The clearer the thought the more effective is the communication.
b) Principle of Attention - The purpose of communication is that the receiver of information should
clearly understand its meaning. It means merely transferring information is not communication and it
is important that the receiver should understand it. This is possible only when the receiver takes
interest in the message and listens to it attentively.
1 Lecture’s note 2 https://courses.lumenlearning.com/wmopen-organizationalbehavior/chapter/key-components-of-communication/