Responsibilities and Interpersonal Skills of Non-Direct Care Workers in Social Care

This presentation discusses the responsibilities of non-direct care workers in social care, including maintenance, office staff duties, and receptionist responsibilities. It also highlights the essential interpersonal skills, such as verbal and non-verbal communication, required for effective interaction in social care. The presentation emphasizes the importance of cleanliness, record-keeping, and communication in maintaining a healthy environment.

Support work in social care

P1. Identifying responsibility of non direct
care workers
The non direct care workers have their basic set of roles and some of them are discussed as
following :
Maintenance
The non direct care workers should ensure the fact that it is very important to maintain the
cleanliness in the social care environment (McGarrigle and Walsh, 2011). Whether it is about
the toilets, corridors or the bedding of the patient. It should be neat and clean so that it can
contribute to a better and germs free environment. Already there are enormous people
suffering from various other diseases, so it is very important to maintain a hygienic and clean
environment to keep the environment healthy.

CONTINUED..
Office staff
The responsibility of office staff is to maintain proper records of the patients etc. It
involves the administration who holds the responsibility of managing all the collection of data.
Whether it is about the past medical history of the patient or the data about the patients,
managing all that data is the responsibility of the administrator and office staff.
Receptionist
It is the responsibility of the receptionist to enter the details of the person who come for
admission of some individual. Also, the receptionist enters the details of the visitors who come
to visit the patients in the social care.

P2 Interpersonal skills essential for non
direct care workers
The non direct care workers must have some interpersonal skills so that they can have an effective and
appropriate communication with the other people in the social care. Some of the required interpersonal
skills are discussed as under :
• Verbal communication
Verbal communication is considered as that way of communication in which the conversation
is being done in form of words, whether the tone, pitch or the way of talking is being considered, it comes
under the verbal communication (Kossek and et.al, 2011). Also, the person should have efficient listening
skills because no one wants to have a conversation with someone wants to speak their own point but does
not want to listen. So, it can actually make the conversation ineffective. Therefore, the non direct care
workers should have efficient verbal skills so that they can have a proper and appropriate interaction with
the people in the social care.

CONTINUED..
• Non verbal communication
The non verbal communication involves factors such as the body
language, presenting style etc. Therefore, the non direct care workers should ensure
that their gestures and body language seem much effective while interacting with
anyone in the social care. It is important because the gestures and body language of
a person can tell much more than even words. So, the non direct care workers
should ensure these facts while interacting with each other.

REFERENCES
• Carpenter, J. and et.al., 2017. Effective supervision in social work and social care. Health.
• Dunn, M. C., Clare, I. C. H. and Holland, A. J., 2010. Living ‘a life like ours’: support workers' accounts of
substitute decision‐making in residential care homes for adults with intellectual disabilities. Journal of
Intellectual Disability Research. 54(2). pp.144-160.
• Kossek, E. E. and et.al., 2011. Workplace social support and work–family conflict: A meta‐analysis
clarifying the influence of general and work–family‐specific supervisor and organizational
support. Personnel psychology. 64(2). pp.289-313.
• McGarrigle, T. and Walsh, C. A., 2011. Mindfulness, self-care, and wellness in social work: Effects of
contemplative training. Journal of Religion & Spirituality in Social Work: Social Thought. 30(3). pp.212-
233.

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